Showcasecinemas Recensioni 

Paid extra for the 2d plus screen thinking I was going to get a better experience and a free box of sweets. Nope, the screen size looked the same, the Dolby surround sound was non-existent and no free sweeties. I asked the manager why there were no sweeties and he said I had to pay an extra £8 for them, hardly free then!. The dialogue has so much 'bass' that it was difficult to understand most of the male voices. Overall a rip-off experience.

Dreadful customer service. No point in contacting Showcase. They will not respond to complaints.

terrible customer service. i have message twice now on the contact form and have had no response. the first one 26/2/2023 and the second 27/3/2023. there is no phone number and the reply email to the initial contact is a do not reply so you have no way of actually contacting someone.

Went to Showcase Teesside. Petrol snacks all the stuff.
We were told it would be a bit cold coz their heating was broken.
Still the same price.
It was FREEZING
We got a voucher refund so now we have to buy more petrol to go back down and probably pay for more snacks.
Not ideal.

Sunday 12th February 2023 went to the Bargedie Coatbridge to see the new Gerard Butler movie plane.
A thoroughly enjoyable experience from going into the main foyer to coming out again.
Very comfy seats.
Covid safe as there were literally about 8 people in there including us.
Pleasant staff.
Very highly recommended & we're already planning our next visit.
Well done you all spanked it.
Thank you to everyone for such a great afternoon out.
Dave & Shirley in Cumbernauld Glasgow

Peterborough Showcase, great cinema no issues its your rip off booking of a web site.
For me to buy a ticket direct logged in as an insider for a child £9.25 adult £13.45. Ok fair enough thats your prices... i have access to a site that will give me the tickets for child £7.70 adult £10.30... nice! when you enter the codes into the cinema website you get a few addons.....
They charge you £1.50 per code THEN they charge you £1.60 ADMIN. CHARGE taking the total from £15.10 to £19.70.
Rip off.

Little family treat to watch a movie, more expensive than other cinemas but well worth the experience. Lovely seats feels more like an arm chair. Cinema was very clean and tidy

Nottingham. What can I say! Abysmal customer service, no empathy whatsoever from Jonathan Taft (supposed duty manager), I will never set foot inside Showcase Nottingham due to the contempt we were treated with by this member of staff 😡
Even the senior management have no desire to deal with customer complaints, for something as simple as basic customer service

What a huge disappointment !! Went to showcase Lux in Leeds and a gang youths talking all through the film and getting their mobile phones out. Destroyed our cinema experience.
Never ever going to Showcase cinema again!!

I booked the cinema in blue water as a treat for my mum on her birthday. Due to unforeseen circumstances I have had to cancel. I’ve asked for a refund due to the situation and because I do not live close to bluewater so unlikely to go for some time and been told no. Whatever the reason is they will not refund and will only send credit. Was told even if the person going to the cinema trip has died there would be no refund allowed! Shocking! Will never using this cinema again!

The website allowed me to book 2 tickets for the 'Dio' movie. The movie poster was shown above the time options so I booked. The same movie poster was also on my booking confirmation screen. On the day, I was told that my cinema didn't even have this movie and I'd actually been booked into a Shakespeare film! I was then told they don't give refunds despite this being their fault and not mine. Then I was told if I contact customer services they would be able to see I didn't attend the Shakespeare film and send me a voucher for 2 tickets to another movie of my choice instead of a refund. Still I've heard nothing. £37 lost and no communication from showcase despite telling them I have a screenshot to prove what I'm saying is true.

The winnersh cinema is utterly fantastic, clean with helpfull staff and the bar upstairs is as nice as any hotel bar. Gregory on the bar is also a brilliant member of staff and a credit to Showcase.

We've gone to Showcase Cinema for years, never bothered to collect rewards until Dec 21. My daughter decided to collect rewards & save them ready for Avatar Way of Water in Dec 22 so she could purchase a Gallery Seat. Little did we know (yes we should have checked) that the reward points are only valid for 9 months. Several times after being asked if we wanted to spend rewards she's told staff "no I'm saving them for Dec" & not one person as ever told her they were only valid for 9 months, so, her £18 suddenly reduced to £9. I contacted Customer Service & received what I class as a really abrupt reply...... It read......
Insider rewards are valid for 9 month period from the date that they are earned.
You did have rewards that were earned on transactions in August, September and October 2021, but these have all expired after 9 months and expired on 1 June, July and August 2022.
You also have £6.24 in active rewards with an expiry date of 1 October 2022.
We apologise for any inconvenience caused.
So her £18 reduced to £9 & is now about to reduce to £3 & really rubbish Customer Service. I think we'll go Odeon or Cineworld in future.

One star for the patronising socially engineered adverts!

So woke I almost fell asleep!

The staff are always polite and since using the Avonmeads cinema now for over 5 years I've never had cause to complain

Reasonably priced entrance fee especially if you have a showcase cinema card with discounts snacks are available coffee isn't too expensive all and all a great experience from showcase cinemas

Showcase Reading - I bought tickets for the wrong cinema I am in Glasgow. I was told I could get a refund but had to phone reading and speak to a manager I phoned and left a message. I emailed and told them I couldn’t get through. I was then told I could only get a refund on that day. I have been phoning for three days. They keep telling me there putting me through then hang up. They have my booking reference and could easily have refunded me. I paid £31 for reading then had to pay for Glasgow for the same film in the same day. Showcase is almost double price of the vue but I loved the showcase we go to. They have had a fortune from me. If I don’t get any joy I will never be back and will complain to the financial ombudsman

Showcase Southampton - really poor service when trying to understand gallery on their website due to assuming people know their cinemas. Due to the poor description I ordered wrong tickets and was trying to sort them out. Manager Alex came to see us but rather than having empathy and sorting out our tickets so we could upgrade, his rudeness and the way he dealt with us just poured fuel onto the situation. We ended up leaving as he’d upset us so much we didn’t want to see a film I’d been looking forward to seeing. I am autistic and normally I don’t have any issue but then I’m normally spoken to in a respectful manner by people trying to help rather than having a “computer says No” attitude. @Showcase, please help those that haven’t been before understand the difference with gallery seating and the gallery package at showcase website, unlike other cinemas, if a time says gallery, it doesn’t mean it’s all gallery just a small area in certain screens and you still have to pick a gallery price and If you are going to have managers deal with many different people, please ensure they know how to speak to people in a manner that doesn’t cause upset. There are ways to agree and disagree with people but you should also be trying to help find a solution. Still out of pocket for a film I’ve not seen due to their manager’s attitude. I will go to another brand of cinema in future where they try to help, have autistic friendly screenings and are easier to buy tickets from.

We have been going to bluewater cinema for a few years now. It is always comfortable and spacious and they keep high standards. However we went to studio 2 to see Downton Abbey today and the film was ruined by a constant banging door. After the film we went to see what door and it was a stockroom door that needed another quiet closed fitted to it. We mentioned this to a staff member but he really wasn't bothered. Shame because the majority of their staff actually do care!!

Website offers 3D glasses after purchasing tickets. You would presume this is for a 3D screening. We arrived went to the ticket box to be told I get tickets elsewhere with a finger point and vague direction. Try to get tickets from the food section (like you can / do at competitors) nope…. Thankfully get clear instructions this time that the gates will scan us in.

Arrive at gates BEEP. Screen 6 ….. I ask “where do I collect the glasses?”

“Oh no this is 2D the website allows you to buy glasses on any film, head to the kiosk they will refund you” Of course the queue is huge we have food snd drink and the films about to start…. I retort “not overly impressed I’ll sort this afterwards”

So as we leave quite late I imagined most customers would forget… I managed to find out the kiosks were closed and that I could “come back tomorrow” FOR £1.50 A PAIR!!!

it would cost more in fuel

In this day and age I know how easy it is to have 3D glasses only offered for 3D films on a website. This whole system is clearly just to squeeze more money out of customers. Yes your screens are lovely but at £12 a seat when competitors charge £5 this additional £1.50 clearly designed to confuse and be so nominal we all just roll over…. SHAME

Firstly I love the cinema and its magic but. (Southampton) This cinema does everything that is great and rubbish about cinemas at the same time. for this film I got the gallery tickets. The seats are fun but not very comfy for sitting more than 2 hours. The little tray of snacks you get, OMG love them. The fact your not sat next to random people and have space is awesome. But the price tag for two people is about £35.40!! This is without the extra price of a drink, snacks, parking and petrol. Meaning I can easily spend around £45/£50 to see a film, or get general seats and save £10. But at this point is there much point. The fact that VUE is doing £5 tickets makes the drive no problem. I had to work this out and I spent just shy of £28 on tickets, drinks, snacks and petrol. So my point is I now only go to showcase for epic mega films, and anything else (which is most) VUE it is. I know showcase is more fancy, better equipped etc. But some times I wish they had cheeper tickets.
Rant over and the snack boxes you get are fantastic.