Showcasecinemas Recensioni 

I would like to inform you of my horrible experience at Cinema Showcase Avonmeads on the 29th October for the showing of Venom: The Last Dance which was booked for 14:10.
After buying a ticket for myself and my son who is 15 years old and has EDS (Ehlers-Danlos syndromes), when I was about to start the check in process, I was stopped by one of the employees as they stated my son did not look old enough, even though the tickets have already been purchased.
They asked for a form of ID which I did not have on hand so I had to drive back home to get the only ID available (birth certificate and doctor and hospital letters which showed proof of name and date of birth).
When I returned with the documentation, the employee did not want to accept this and called over a manager who stated the documents provided cannot be accepted because "you could get those from anywhere". After going back and forwards they would not let me in without "a photographic ID like a passport" to which I have advised that my son does not have one at his age, also because he is unable to travel due to his condition.
Having wasted all this time driving back to get the documents, the manager has still refused to let us through even with the documentation provided, my son started crying and said "this disability is ruining my life" which broke my heart.
I have visited this cinema multiple times with my family and I've never had any issues, even last time when we watched Deadpool and Wolverine.
Extremely unhappy with the experience I have had, mainly because it broke my son - you have to do better.
Regards,
Miranda

Super dated seats, stale popcorn and stale nachos and charges more than, what I would call, much better cinemas! Management don't consider customer service important and some of the staff have been quite rude to us over the years. Finally leaving a review after having a negative experience last night - everything was stale and chewy and our seats were not comfortable and the cinema room was FREEZING! I’d advise to go elsewhere. I will be from now on. Last night was the final show!

Lovely recliners and massive screens
Worth a visit for a cinema lover to watch the latest movies
And with an insider card it’s reasonably priced

was ordering via the app, wanted to add meerkat movies code, not clear where to add it so I added my card thinking it would display the voucher code section after this, as soon as I added my card it charged me for the full price tickets! No where to cancel or amend booking online, shocking service. YOU CAN'T TAKE PEOPLE'S MONEY AND BOOK WITHOUT THE CUSTOMER CONFIRMING THIS FIRST, YOU BETTER REFUND ME!!!!!
UPDATE: contacting a 'dave' in customer service, he's accused me of basically being thick and not understanding how card payments work online and warned me not to abuse staff?
Said they can't do refunds over the phone or email, huh? So I've got to go in and beg a duty manager for a refund, what on EARTH IS GOING ON.
Your business hasn't got a very long shelf life has it.

Great experience in the x plus screens worth the extra money . My only complaint is booking fee of £1 a ticket as you only get your barcode scanner by usher this speeds up process that I like but as no actual physical tickets produced I can’t see how a cost occurred . Recommend x plus to all .

Visited showcase Avon meads with my two daughters and elderly mum.
Had the worst experience with a member of staff. Was called a weirdo and started down leaving me feeling threatened. He had to be removed by the manager due to his behaviour. I have contacted showcase multiple times and no response.
I will never go to a showcase cinema anywhere again

I am amazed they're still going how quiet the screens are at my local. My 3 is based upon the fact if I book in advance I'm charged an admin fee. Yet there's no print ticket cost and I have saved effort for staff and reduced queues.

Dear Management,

I am writing to express my profound disappointment and frustration regarding the abysmal customer service I received at Lux Cinema Bluewater on Sunday, July 21, 2024, at 7 PM. The employee in question, Tracy, displayed a shocking lack of courtesy, professionalism, and knowledge of company policies that left a lasting negative impression.

From the moment I approached the ticket counter, Tracy's demeanor was nothing short of rude and dismissive. Her tone was abrasive, and she made no effort to provide the basic level of courtesy expected in customer service. It was evident that she had little to no understanding of the policies, as she struggled to answer simple inquiries and handled the transaction with an air of irritation and impatience.

The manner in which Tracy interacted with customers is wholly unacceptable for anyone working in a front-of-house position. Her attitude and behavior are not only damaging to the reputation of Lux Cinema Bluewater but also deeply disheartening for loyal patrons like myself. Tracy's conduct was so off-putting that it has led me to reconsider frequenting your establishment, despite it being a long-time favorite of my family and friends.

For the remainder of the Summer 2024 movie season, we will be seeking alternative theaters that value and respect their customers. It is my strong recommendation that Tracy be reassigned to a role that does not involve direct interaction with the public. Her current placement is detrimental to the customer experience and undermines the high standards that Lux Cinema Bluewater is known for.

I hope you take this complaint seriously and take the necessary actions to ensure that such an unpleasant encounter does not occur again. Your prompt attention to this matter would be greatly appreciated.

Sincerely,
ROA

Moreover....

I want to express my utter dissatisfaction with the customer service I received during my visit to Lux Cinema Bluewater on Sunday, July 21, 2024, at 7 PM. My previous complaint concerned the behavior of Tracy at the ticket counter, but unfortunately, my experience worsened significantly when I attempted to escalate the matter to the manager, Terry.

Terry's conduct was not only unprofessional but also astoundingly rude and unhelpful. His dismissive attitude and blatant disregard for customer concerns were shocking. Rather than addressing my complaint with the seriousness it deserved, Terry was condescending and hostile, making the entire situation even more frustrating. His lack of basic customer service skills and inability to manage the situation appropriately were glaringly apparent.

It is incomprehensible that someone with such poor interpersonal skills holds a managerial position. Terry's behavior was the absolute worst I have ever encountered from a manager in any establishment. His actions demonstrate a complete lack of suitability for a role that involves interacting with the public. Frankly, Terry should not be working with people or even animals, given his appalling demeanor and lack of empathy.

The experience with Terry has left me with no choice but to reconsider my patronage of Lux Cinema Bluewater. My family and friends have always enjoyed our visits to your theater, but this incident has severely tarnished our perception. We will be exploring other options for our movie outings this summer and beyond.

I urge you to take immediate and decisive action regarding Terry's conduct. It is crucial for the reputation of Lux Cinema Bluewater and the satisfaction of your customers that such behavior is not tolerated and that appropriate measures are taken to prevent future occurrences.

Thank you for your attention to this serious matter.

Had the most amazing customer experience here, the staff were so very kind. Colin was so very lovely as was everyone. Seats amazing, place spotless, choice of movies, and wow food those guys don't hold back on icecream delicious.Thank you for making our evening at the showcase in paisley extra special. I will travel the 30 miles past 2 of your competitors cinemas 🎥 just to go here. Thank you Janet and daughter Emma

What a joke not been to cinema for years it was stated that it started at 4:30 ha 27 minutes of bloody adverts an the place was dirty and smelly never again

I left a favourable review of the cinema at Bluewater some time ago, on the basis it was comfortable with good facilities. However, on the latest family visit, the experience was soured but an extremely rude manager (I believe his name was Mark). My son (who is an adult) was looking at a scrolling price list for snacks, on display in the foyer. As the display was scrolling my son photographed it to view options at his leisure. The manager was walking past, prodded my son on his shoulder and shouted “stop taking photographs “ and carried on walking. I am not aware if there was actually a rule not to photograph the menu, but even if there was a polite request rather than a shout would have been more appropriate. My son was taken aback but asked “well is there a written menu” the manager just walked off and called out “no” as he walked away with his back to my son.
This is a nice cinema but the experience today was ruined but a rude and highly unprofessional member of staff.

Gallery seats at Bluewater are significantly more expensive than normal seats. But the understanding was that you would receive some snacks and drinks with the ticket price. That used to be the case but now these have been scaled back in a cost cutting drive. You receive a choice of one small pot of chocolates or nuts etc and a hot drink or juice. No water or soft drinks etc. It's a total rip off.

Went to see Dune II- Delux screening. Part way through the film I noticed recliner was not working. After the 3hr epic, complained about issue & the manager said I should have come out and informed the staff and they would have fixed the problem. I don't think getting up part way through an epic, with pricey seats would have gone down well with the other viewers and then to get someone to diagnose the problem and plug the seat in correctly. Manger assisted I should have done this and was very impolite of ways. Showcase Southampton - Delux Screen 6, row H, seat 14 (7:00pm showing) - manager name Wezi (Small stocky person)

josh behind the bar is an absolute geezer, started talking about music as my Spotify started playing found out he likes suicide boys (great band) told him I like the smiths and he taught me how to pull women 😎 and poured me a great apple juice

the cinema itself is good - if you can even manage to book it and get past the website that doesn’t let you book anything. you cannot even get through to booking the tickets - website is a shambles!

buggy website. Doesn't work on edge, and on a normal browser it constantly gives errors preventing from making a purchase

I cannot believe the absolute scandal of the prices charged for a small bag of sweets, £3.90 per bag, drinks and popcorn are extortionate. It cost £50 for a some nibbles and I would feel embarrassed to work there and let people pay this. People want a treat with the family and you make it so so hard for people. It truly is daylight robbery.

Showcase has a no refund policy. Even when it is their fault you can’t see the movie. They will claim this is their T&C - BUT their T&Cs are counter to consumer legislation. If this happens to you fight it through every channel.

To start of my showcase experience I decided I fancied a Guinness so I approached the sky bar on the second level… I noticed Gregory there, was serving behind the bar and I asked to pour me a pint and which he did perfectly may I add, he did exceptional customer services and made me feel extremely comfortable within the cinema facilitates ps this is Winnersh showcase

My husband and I decided to go and watch Mission Impossible and as we were a little early we stood in a queue for over ten minutes for an alcoholic drink to take in with us only to be told that as it was a PG cert and we were not allowed to take one in with us . There was no signs or anything to say this was the case . We have been to other cinema chains that do not have this rule . We are both in our 60s so are well aware of the legal restrictions for under age sales .Totally disappointed and will not be returning.