Absolut NICHT empfehlenswert! Diese Firma gibt sich als deutscher Online-Shop aus und verspricht einen problemlosen Umtausch. Im Problemfall kann die Ware jedoch nur nach China zurückgeschickt werden.... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I haven't gotten any tracking updates what so ever can't contact anyone for a refund or update and nobody has emailed me back so it's really making me frustrated. Update (Reply for shapeshe.com I've s... Leggi di più
L'azienda ha risposto
Achtung bei Rücksendung. Der Shop gibt auf der Homepage keine Rücksendeadresse an. Auf Anfrage teilt er mit dass Ware nach China zu schicken ist… also sinnlos.. zuerst denkt man dass das Unternehmen d... Leggi di più
L'azienda ha risposto
Ich kann den Einkauf bei Shapshe nur weiterempfehlen. Die Qualität der Produkte ist wirklich hervorragend – der Stoff ist sehr weich, angenehm auf der Haut und fühlt sich hochwertig an. Der Ver... Leggi di più
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433 recensioni
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Ha risposto al 94% delle recensioni negative ricevute
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DO NOT BUY
DO NOT BUY, the returns are in china and you have to pay. They will negotiate a 20% to 30% on your next purchase, this will not guarantee the product will fit.
9 luglio 2025
Non scritta su invito
Risposta di DE.Shapshe.com
Dear customer,
Thank you for your feedback. We genuinely apologize for the inconvenience you've experienced with our return process and product fit. We understand how frustrating it can be.
Please know that we strive to improve our services continuously. Your comments regarding the return shipping costs and negotiation discounts will be taken into consideration as we work to enhance our customer experience.
If you have any specific concerns or if there's anything we can do to assist you further, please feel free to reach out to our customer service team. We're here to help!
Thank you for your understanding.
Best regards,
US.shapshe.com
Can’t deliver on time and won’t accept responsibility.
Promised delivery deadline was not met. When I called they said the item was held up in customs. Due to the delay I no longer needed the item but Shapeshe refused to accept a return - best offer was a 10% credit. They clearly should not be selling in the US as they cannot meet their delivery promises and are unwilling to accept responsibility for their delays.
30 maggio 2025
Non scritta su invito
Risposta di DE.Shapshe.com
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your order. We understand how frustrating it can be when delivery deadlines are not met, and we are sorry for any disappointment this may have caused.
We strive to provide accurate delivery estimates, but unfortunately, delays can sometimes occur due to unforeseen circumstances, such as customs processing. We appreciate your understanding in this matter.
Your feedback is important to us, and we will use it to improve our services and communication. If there is anything we can do to assist you further or if you have any additional concerns, please feel free to reach out to our customer service team directly. We value your business and hope to resolve this matter to your satisfaction.
Thank you for your understanding.
Best regards,
Shapeshe Customer Service
Scam. Terrible customer experience …
I ordered 2 pair of pants in their smallest size. They were too big and just all around unflattering on me. I wanted to return the item, I was told I could not return them because they ship out of China and the customer is responsible for return shipping. That the items risk getting caught up in customs and I would incur more fees on top of it to return it. They offered me 20% on ordering 2 new pair to see if those would fit. What a preposterous proposal. I already ordered the smallest size (2 pair= $84) so there is literally nowhere to go from there since they don't have any sizes smaller. When I said this is dissatisfactory, that I wanted my money back, they offered only 10% refund because their profit is only 10%. Such an unprofessional company that must be struggling.
6 luglio 2025
Non scritta su invito
Risposta di DE.Shapshe.com
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your recent order. We understand how frustrating it can be when items do not fit as expected, and we appreciate your patience as we work through this situation.
Regarding our return policy, we strive to be transparent about the challenges of international shipping and customs. We regret that this has caused you additional stress. While we offered a discount on future purchases as a gesture of goodwill, we understand that this may not have met your expectations.
Your satisfaction is important to us, and we are committed to finding a resolution. We would like to further discuss your situation to see if there is a way we can better assist you. Please reach out to our customer service team at service@shapshe.com, and we will do our best to address your concerns.
Thank you for your understanding, and we hope to hear from you soon.
Best regards,
US.shapshe.com
Absolutely DO NOT BUY
Absolutely DO NOT BUY, they will NOT accept returns, or give refunds. Just 20% on your next purchase. Disgusting. Swimwear was cheap quality, and shipping was NOT ideal. UPDATE: they offered me 30% off to take down this review and still no refund, I even offered to pay for the shipping to get a full refund. They will not accept refunds DO NOT I REPEAT do NOT buy.
5 luglio 2025
Non scritta su invito
Risposta di DE.Shapshe.com
Dear Customer,
Thank you for your feedback. We are truly sorry to hear about your experience with our swimwear and our return policy. We understand how disappointing it can be when a product does not meet your expectations.
Our return policy is designed to ensure a smooth process, but we recognize that it may not have worked well in your case. We strive to provide quality products, and we regret that you found the swimwear to be of cheap quality. Your comments are valuable to us, and we will use them to improve our offerings.
We appreciate your feedback regarding shipping as well. We are continuously working to enhance our shipping processes and ensure a better experience for our customers.
If you would like to discuss this further or if there’s anything we can do to assist you, please reach out to our customer service team at [contact information]. We value your input and hope to resolve this matter satisfactorily.
Thank you for bringing this to our attention.
Best regards,
Shapshe.com
Nie wieder Betrug
Nie wieder – intransparent, verspätet und kundenunfreundlich!
Ich habe bei Shapshe bestellt – die Ware kam viel zu spät, deutlich nach dem angegebenen Lieferzeitraum. Ich habe sie nicht mal ausgepackt, weil ich sie direkt zurückschicken wollte.
Aber:
➡️ Auf meine Rückgabeanfrage wird überhaupt nicht eingegangen.
➡️ Stattdessen wird mir ein lächerlicher Rabatt von 10–15 % auf die nächste Bestellung angeboten – die ich ganz sicher nicht tätigen werde.
➡️ Die Rücksendung muss ich auf eigene Kosten nach China schicken – obwohl das auf der Website nirgendwo transparent kommuniziert wird.
➡️ Keine klare Firmenadresse, kein Impressum im Sinne der europäischen Standards – extrem undurchsichtig und unseriös.
Ich empfinde das als täuschend für europäische Verbraucher:innen. Rückgabe, Kundenservice, Transparenz – all das ist nicht auf den EU-Markt ausgelegt.
Nie wieder Shapshe. Ich habe nun PayPal eingeschaltet und die europäische Verbraucherzentrale informiert.
6 luglio 2025
Non scritta su invito
Risposta di DE.Shapshe.com
Sehr geehrte Kundin,
vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie mit Ihrer Bestellung unzufrieden sind und dass Ihre Erfahrung mit unserem Kundenservice nicht Ihren Erwartungen entsprach.
Wir entschuldigen uns aufrichtig für die verspätete Lieferung und die Unannehmlichkeiten, die Ihnen dadurch entstanden sind. Wir verstehen, dass eine klare Kommunikation über unsere Rückgabebedingungen wichtig ist, und wir bedauern, dass dies in Ihrem Fall nicht ausreichend war.
Bitte beachten Sie, dass wir stets bemüht sind, unseren Kunden einen transparenten und zufriedenstellenden Service zu bieten. Ihre Anmerkungen zu den Rücksendekosten und zur Transparenz unserer Unternehmensinformationen nehmen wir sehr ernst und werden diese intern besprechen, um Verbesserungen vorzunehmen.
Wir möchten Sie ermutigen, sich direkt an unseren Kundenservice unter support@shapshe.com zu wenden, damit wir Ihre Rückgabeanfrage schnellstmöglich bearbeiten können. Ihr Feedback ist uns wichtig, und wir möchten sicherstellen, dass wir eine Lösung finden, die Ihnen entgegenkommt.
Vielen Dank für Ihre Geduld und Ihr Verständnis. Wir hoffen, von Ihnen zu hören.
Mit freundlichen Grüßen,
Shapshe.com
Die Ware ist totaler Schrott und die…
Die Ware ist totaler Schrott und die Seite lockt mit falschen Versprechen. “Problemlose Rücksendung” ist nichts anderes als glatter Betrug! Ich werde versuchen, das Geld über PayPal zurück zu bekommen und kann das allen Kunden ebenfalls raten.
Die bestellten Artikel sind der letzte Mist! Der Kundenservice ist unterirdisch! 👎👎👎
3 luglio 2025
Non scritta su invito
Risposta di DE.Shapshe.com
Es tut uns leid zu hören, dass Sie mit Ihrer Bestellung unzufrieden sind. Leider können wir Ihre Bestellung nicht finden. Könnten Sie uns bitte weitere Informationen zur Verfügung stellen, damit wir Ihnen besser helfen können? Vielen Dank für Ihr Verständnis!
This bodysuit gives such a flattering…
This bodysuit gives such a flattering shape. Everything feels lifted and smoothed naturally. I love wearing it under tops.
13 giugno 2025
Non scritta su invito
Risposta di DE.Shapshe.com
Thank you so much for your lovely review! We're thrilled to hear that you find the bodysuit flattering and that it enhances your shape. It's great to know that you love wearing it under your tops. Your feedback truly means a lot to us!
Bad sizing and bad customer service
I ordered bras in my correct size but did not fit. The sizing is more for Asian women. I can't return the items or exchange them unless I pay the shipping. I will not be buying from this company again. Bad customer service.
23 giugno 2025
Non scritta su invito
Risposta di DE.Shapshe.com
We're sorry to hear about your experience and appreciate your feedback. We strive to provide accurate sizing and quality customer service, and it's disappointing to learn that we fell short in your case. Please reach out to our customer service team directly; we want to help resolve this issue for you. Your satisfaction is important to us, and we hope to improve your experience in the future. Thank you for bringing this to our attention.
Scammers
If I could give a -0 I would! The swimsuit saga continues. Shapshe will NOT give instructions on returning the swimsuit I purchased that was too large. In the previous review Shapshe customer service wrote a response to my review. In their response Shapshe asked that I contact their customer service to have the matter resolved. This appears to be a generic computer generated response. It's a smoke screen for people that read the negative reviews about their company.
I reached out and have NOT heard one word from them. This is a dishonest company who does NOT honor their return policy. DO NOT waste your money with this company.
23 giugno 2025
Non scritta su invito
Eigentlich haben sie gar kein Stern…
Eigentlich haben sie gar kein Stern verdient.
Die Ware passt nicht und sie möchten die Ware nicht zurück nehmen,da angeblich die Kosten für mich zu hoch sind.
Laut Netz ist der Sitz in Deutschland.
Find es unmöglich.. habe 64 euro bezahlt und die wollen mir nur 15% zurück erstatten.
1 luglio 2025
Non scritta su invito
Risposta di DE.Shapshe.com
Es tut uns leid, dass Sie mit Ihrer Bestellung unzufrieden sind. Leider können wir Ihr Anliegen nicht bearbeiten, da wir Ihre Bestellung nicht finden können. Bitte kontaktieren Sie unseren Kundenservice mit Ihren Bestelldaten, damit wir Ihnen weiterhelfen können. Vielen Dank für Ihr Verständnis.
The longline bodysuit gives decent…
The longline bodysuit gives decent smoothing, but it runs a full size small. I had to exchange it.
2 giugno 2025
Non scritta su invito
Risposta di DE.Shapshe.com
Thank you for your feedback! We're glad to hear that you found our product provides decent smoothing. We apologize for the sizing issue and appreciate you bringing it to our attention. We recommend checking the size chart for the best fit, and we're happy to assist with any exchanges. If you have any further questions or need assistance, feel free to reach out!
Horrible experience DO NOT ORDER FROM…
Horrible experience DO NOT ORDER FROM THIS COMPANY !!! Wanted to cancel my order bc I purchased thru Klarna to make payments and they do not want to cancel thru Klarna and shapshe has tooken money out my bank out twice without my consent. I emailed them so many time to cancel my order and they do not want too, so I had to call my bank & make a report on Klarna
27 giugno 2025
Non scritta su invito
Risposta di DE.Shapshe.com
We sincerely apologize for the inconvenience you've experienced. We understand how frustrating this situation must be. We're pleased to inform you that your refund has been processed and should be reflected in your account shortly. Please check your bank account, and if you have any further questions or concerns, feel free to reach out to us. Thank you for your patience as we worked to resolve this matter.
If I could give 0 stars I would
If I could give 0 stars I would. This company is a money grab. They would NOT honor their return policy and now I'm stuck with a swimsuit that I CANNOT wear.
10 maggio 2025
Non scritta su invito
Risposta di DE.Shapshe.com
We sincerely apologize for your experience and understand your frustration. It's never our intention to make our customers feel stuck with a product. We take our return policy seriously and would like to investigate this matter further. Please reach out to our customer service team at service@shapshe.com, and we will do our best to resolve this issue for you. Your feedback is important to us, and we appreciate the opportunity to make things right.
DO NOT ORDER FROM THIS COMPANY IT’S A…
DO NOT ORDER FROM THIS COMPANY IT’S A FRAUD! I PLACED AN ORDER DAYS AGO AND NEVER RECEIVED A CONFIRMATION EMAIL OR ANYTHING! I AM PUTTING A CLAIM IN WITH MY BANK AND REPORTING THIS COMPANY TO THE PROPER ENTITY!
21 giugno 2025
Non scritta su invito
Risposta di DE.Shapshe.com
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. It appears that we were unable to send you a confirmation email because an email address was not provided during the order process.
We want to assure you that your order has already been shipped. To assist you further, please provide us with your email address so we can send you all the relevant information regarding your order. We appreciate your understanding and look forward to resolving this matter for you.
It's been 8 days with no tracking…
It's been 8 days with no tracking information. I'm starting to feel like this maybe a scam company especially after reading tge real reviews. I know when a company is using fake reviews by the AI verbiage. The real reviews are giving what I started to feel today.
16 giugno 2025
Non scritta su invito
Risposta di DE.Shapshe.com
Thank you for your feedback, and we sincerely apologize for the inconvenience. We understand your concerns regarding the tracking information. To assist you better, could you please provide us with more details about your order? This will help us resolve the issue quickly. We appreciate your patience and look forward to hearing from you.
Finger weg!!!!
Leider muss man einen Stern geben, eigentlich verdient dieser Anbieter gar keinen Stern. Die Ware sieht absolut nicht so aus wie auf den Bildern. Rückgabe ist eine Katastrophe. Nach wochenlangem E-Mail Verkehr, hab ich endlich mal eine Rücksendeadresse bekommen. Und Überraschung es muss nach China. Kosten muss man natürlich selber tragen. Das Paket lag monatelang beim Zoll, weil der Verkäufer sich nicht um die Abholung gekümmert hat. Ende vom Lied war, dass das Paket vernichtet wurde. Nach einigen Diskussionen und Eröffnung eines Falls bei Paypal, habe ich eine Rückerstattung iHv 100 Euro bekommen (Kaufpreis lag bei 150 Euro), die Kosten für die Retoure iHv 35 Euro abgezogen, bleiben mir 65 Euro von der Erstattung. Einfach nur die größte Abzocke.
21 marzo 2025
Non scritta su invito
Risposta di DE.Shapshe.com
Sehr geehrte Kundin,
vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie mit Ihrer Bestellung unzufrieden sind und eine so negative Erfahrung gemacht haben. Wir verstehen Ihre Frustration bezüglich der Rücksendung und der entstandenen Kosten.
Bitte beachten Sie, dass wir stets bemüht sind, unseren Kunden zu helfen und die Qualität unserer Produkte zu verbessern. Wir entschuldigen uns für die Unannehmlichkeiten, die Sie erlebt haben, und möchten Ihnen versichern, dass wir Ihre Rückmeldung ernst nehmen.
Falls Sie weitere Fragen oder Anliegen haben, stehen wir Ihnen jederzeit zur Verfügung. Wir hoffen, dass wir in Zukunft die Möglichkeit haben, Ihr Vertrauen zurückzugewinnen.
Mit freundlichen Grüßen,
Shapshe.com
I wore this shapewear under a thin top
I wore this shapewear under a thin top. It was completely invisible and created the perfect smooth line.
17 giugno 2025
Non scritta su invito
Risposta di DE.Shapshe.com
Thank you for your fantastic feedback! We're so glad to hear that our shapewear worked perfectly under your thin top and provided a smooth, invisible look. Your satisfaction means a lot to us, and we appreciate you sharing your experience!
Never received order
I have been reaching out to this company and have not received a response. I put my order in on June 7th and still haven’t received a tracking number or my order I am very disappointed in this company I spent 102.00 and never received anything!! I was looking to purchasing more from this company but I am scared I’m going to ripped off again!!
7 giugno 2025
Non scritta su invito
Risposta di DE.Shapshe.com
Thank you for your feedback, and we sincerely apologize for the frustration you've experienced. We have responded to your inquiries multiple times and have resent the tracking information for your order. Please check your email, including your spam or junk folder, for our messages. We value your business and hope to resolve this issue for you. Thank you for your understanding!
Komplizierte Rückgabe!
Komplizierte Rückgabe!
Ich bestelle dort nie wieder !
20€ für Rücksendung bezahlt!
20 giugno 2025
Non scritta su invito
Risposta di DE.Shapshe.com
Es tut uns leid zu hören, dass Sie mit unserem Rückgabeprozess unzufrieden sind. Wir verstehen, dass Rücksendungen frustrierend sein können, und wir entschuldigen uns für die Unannehmlichkeiten, die Ihnen entstanden sind. Ihr Feedback ist uns wichtig, und wir werden es nutzen, um unseren Service zu verbessern. Wenn Sie weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, uns zu kontaktieren. Vielen Dank für Ihr Verständnis!
Komplette Abzocke!
Komplette Abzocke!
Seit Tagen schriebe ich mit dem Kundenservice, weil ich meine Bestellung zurück geben möchte und die wollen mich mit billigen Rabatten vertrösten und zu weiteren käufen verleiten.
Erst nachdem ich mit dem Anwalt gedroht habe, wird mir die Rücksendeadresse zugeschickt und dann wird auch noch behauptet mir würden nur 15 % Rückerstattung zustehen. Rücksendeadresse natürlich natürlich in China!
21 giugno 2025
Non scritta su invito
Risposta di DE.Shapshe.com
Es tut uns leid zu hören, dass Sie Schwierigkeiten mit Ihrer Bestellung hatten. Leider konnten wir Ihre Bestellung nicht finden. Könnten Sie uns bitte weitere Informationen, wie Ihre Bestellnummer oder andere relevante Details, zur Verfügung stellen? So können wir Ihnen besser helfen und eine Lösung finden. Vielen Dank für Ihr Verständnis!
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