SERE Motor Group Recensioni 103

MG team in Belfast very helpful in my last purchase made it all so easy

Gary O'Reagan was absolutely amazing, very professional and friendly..would recommend him to anyone looking for car

I purchased a Range Rover to the tune of £28k, at first having received excellent customer service from the sales rep David Gaw. 4 months later DPF issues, they held the car for over 4 months as there was ‘no part’, longer than I had driven the car for. My car has depreciated in value significantly sitting in their yard. In this situation you would expect the company to go out of their way to accommodate you however this was unfortunately not the case and I am left out of pocket. AVOID.

Bought my mg gs from another dealer as never thought buying mg. The dealership used didnt fix my car right used sere bodytech couple times when my vauxhall needed repaired so called sere boucher road see could fix my abs sensor fault. No issue at all. Nicole service department was amazing towards me and so helpful.i also had two punctures and that was sorted as well. Very fast repair and not expensive compared to what use to get charged at charles hurst who rip me off all the time.

Car was fixed and collected by lunch time i even took at two year serivce plan and also do my mot for me.

I wont be using charles hurst ever again sere motors for me also when getting a new car be going here. Thanks again to nicole and mechinic who sorted my mg gs for me.

Service was great and the sales process was seamless.

Bought a Cupra Ateca from SERE LISBURN last summer. Came with a 2 years warranty included for free, which I have never needed to use. Car was well priced, immaculate and sales staff great.

Been going to SERE Lisburn for years. Get my wife's car and my Father's car serviced there. Staff are excellent and knowledgeable. Always friendly and willing to help. Couldn't recommend highly enough.

Both myself and my husband have bought our cars from SERE Lisburn. However his car developed an electrical fault last week and despite having a 2-year purchase warranty with the car and being only 11-months into that warranty, they have had his car now for 5-days awaiting warranty permission to fix it with no end in sight. There has been no communication from SERE and it is my husband who is having to do all the contacting. We live in a rural area and as my husband works evening shifts I have had to lend him my car and I am having to try and get buses, trains and lifts to an area that doesn't have transport links! My 74-year old mother is having to run around after me. This is just not good enough. I would be very reluctant to buy another car off this company! Not good enough SERE. Simply not good enough!!!

Still waiting SERE! Really not good enough .....

I traded my car in with sere lisburn they were highly recommended. My car 13yr old 65000 odd miles serviced every year with slight damage front bumper and back I was told because of that it lowered price as bumpers need replaced to be sold. £2000 odd to trade mine, I've now found my old car another dealer damage still both bumpers and being sold for over £6000 so I knew miles helped and not body work as selling it at that price when I was told it would need fixed to sell. Just warn I was told sere are very fair and give best deal. I've learned by my mistake would it put me off them no but I'll not be taking their word if ever deal with them again. Miles do matter when it comes to selling as I've just found and when car looked after apart from bodywork which didn't matter as wasn't replaced neither bumpers.

I've been a customer of SERE for 4 or 5 years now, bought 2 cars from them and I have to say the experience was positive, had both cars regularly serviced by SERE and the work seemed to be carried out in a competent and professional manner, even the storeman was exceptionally helpful when I needed his help so no complaints so far. I have spent many tens of thousands of ££££'s at SERE. That's the end of the good, now for the bad and the reason for 3 stars rather than 5. The service reception staff are unhelpful to the point of being unpleasant, this has been my experience in the past when I had put it down to someone having a bad day but it continues even to my most recent visit, today in fact. You deal with the salesmen once, the stores personnel occasionally but the service reception people ...often, they are, to a great degree the face of the company, unfortunately they do not do their company justice.

Sold me a dodgy low mileage car that has given me nothing but grief from day 1. Upon picking car up the parcel shelf was damaged and tyre repair kit missing. The wipers were also leaving large streaks. Did not show me how to work the car at all. Did not even show me how to pair my Bluetooth. Minimal effort from the salesman. Said they would replace parcel shelf but never did due to BREXIT apparently. Mercedes was able to source one within 5 days. Very poor after sales. Once they have your money they don't want to know. Got so fed up with the car I asked them to buy it back from me. Offered me a ridiculous price for minimal usage and the used car market has increased in price substantially. So much so I traded the car in elsewhere for more than I paid. Had the car back to Mercedes on 5 separate occasions and they still couldn't fix some of the problems. 8-9 separate faults developed within 3 months of ownership. SERE manager said there was nothing wrong with my car because Mercedes couldn't find the multiple intermittent electrical faults. How arrogant to say that after selling me a car that was not fit for purpose or of satisfactory quality. If you want to do business with a company that acts with honesty and integrity then AVOID SERE.

I wish to relay we had excellent customer service from front desk at SERE, our issue is with the SERE service faults. My Ssangyong Tivoli was initially diagnosed in September 2022 with a crankshaft sensor fault. We purchased a sensor and clutch kit from SERE and this fitted at the time by a fully qualified mechanic. The fault remained showing up on diagnostic as crankshaft sensor.
We didnt to get it reviewed and serviced at SERE in December 2022. SERE told us it could have been a faulty sensor supplied but when they serviced they car they said it was a fuel problem and the sensor was not checked. We paid over £900 on parts and service with cost of a fuel system flush. The vehicle run ok for a few weeks but the problem returned with it juddering and showing as a crankshaft sensor fault.
Our issue is that SERE remain to say it was fuel in a diesel car and they would check the car again, I did not proceed with this as it would incurr further costs to a problem that I am not certain SERE can see or fix. Very disappointed in review and service of my vehicle from SERE, would never use again for any vehicle advice or service. I felt what they carried out was to ensure I returned to them for further servicing at a costs.

Nothing but problems!! Don’t believe this company check the quality of the cars they buy in properly. I bought a 3 year old vehicle and honestly I have found loads of faults with it. The navigation system doesn’t work, the cup holder insert was missing, the car has issues with its discs and the door panel is coming off from the inside!! This car was not cheap and it’s giving me nothing but bother since day one. Customer service has been pretty shoddy too. Basically all the issues are my fault, despite only having the car a month and telling them from the second day about most of the faults. The others have only occurred more recently but certainly not down to my use of the vehicle. Really wouldn’t bother with the company. We will never use them again that’s for sure. Boucher road specifically with regard this review.

I bought a Mg5 long range in Sept 21. I paid for it in cash. I found out in October there was an affinity grant of £6,000 available for certain groups of workers. Suited me. Grant finished at the end of September. The salesman never told me about the grant. Cheated out of £6,000.
The salesman told me it was advertised. I should've looked.. What a horrible company. I will never do business with them again

From when I arrived at SERE Motors Belfast searching for my first brand new car and first time using finance I received help which was great. Although being a young adult in my early 20’s instead of the car salesperson addressing me they addressed my mother who accompanied me after multiple times of making it clear that I am the one purchasing the car and I am dealing with everything I was still treated like a child and my mother was spoken to rather than myself. Where my mother also made it clear this is for me and not herself.

When on the day of going and picking the car up the first question I got was “where is your mum? Is she not coming” not even a hello or are you looking forward to getting the car? I responded “no she is working and it is my car and I am paying for it” and the response that I received really changed my mind on how the service I received was when she replied saying “we can just wait for her to come and collect it with you instead” which I repeatedly said no and repeatedly got a reply of “are you sure”. Left me feeling like I was being spoken to like a child. This car buying experience had nothing to do with my mother at all she was there to look around with me to possibly get ideas in the future for herself.

My car was leased from this dealer via our MOTABILITY SCHEME.

I've found ALL the staff from receptionists, salespeople and Service Engineers who collected and returned the vehicle (serviced, washed and vaccumed) the same day as promised and have NEVER had cause to complain about anything from purchasing onwards thus far!

I bought my Peugeot 2008, 7 weeks ago from sere lisburn and just picked it up the day before I buried my brother, I then contracted covid and was unable to do much for the first month of having my new vehicle. I was happy with it and have been driving it now for the last 3 weeks and have realised that the car is not suitable for my disability needs as in getting in and out and gets very uncomfortable if driving any distance, the electronic gearbox laggs and could be dangerous in low gears, there is also a knocking coming from the front drivers side.
I booked an appointment to go back today to see if we could come to an arrangement to swap the car for another but to my disgust my vehicle has been valued £4k less than what I paid for it. I am very disappointed as I was expecting to take a loss but not to this degree. The vehicle is going to be booked in tomorrow to have this knocking sound sorted.
I would like to think that SERE will get back in touch and possibly review their offer.

MG cars
Do not buy these cars ,good until u need a repair done
I own MG zs 2019
And been waiting now for 8 weeks for parts to repair car,and now been told by
MG they can’t tell me when I will receive
The parts
Stay clear of these cars you will wait mths
For parts

Extremely disappointed as to how we have been treated, no true care for their customers and sadly due to experience our advice would be to stay well clear of this company.
We bought a car from Sere Belfast in May. It had problems which we were unaware of when buying the car, resulting in it having to go into the garage at least 8 times over the first 6 months. Sere were very helpful at the start, sending the car to Volvo Belfast due to them being unable to diagnose the problem and giving us a courtesy car on SOME occasions. However, the sweetness changed and sadly we got to see what they are truly like as a company. There was a rattle in the car which was said to be the EGR valve and turbo. Volvo changed both and after this our car started to put out black smoke. Bernard, the manager at Sere Belfast insisted that the black smoke was normal and seemingly he has a car at home that puts out black smoke!!! Thankfully, we were persistent and eventually Volvo found what the problem was. Sere phoned us and said that they couldn’t pay the full bill because the car was out of warranty, even though we flagged the issue up under warranty. The bill was £1100 and Bernard said out of good will they were going to pay some of the bill, with us only having to pay £250. When we were persistent that we shouldn’t have to pay anything because we flagged the problem up under warranty, Bernard then changed the story and stated that we had to contribute towards the bill because a DPF is not covered under their warranty. We argued that the DPF cracked due to the work that had been done on our car with the EGR valve, making it clear that the black smoke only started when this was fitted. Bernard informed us that Volvo had not clarified that the DPF cracked because of an underlying problem with the EGR valve and therefore there was no evidence to say what caused the problem. According to Bernard, Volvo would have to carry out further tests to see what was wrong or else they would have to get an external company to state what caused the DPF to crack. We believed Bernard, trusting that he would treat his customers in an honest and fair manner. He told us, if we didn’t pay our car would just sit in the garage until we did. We felt that we had no option but to pay the £250 because we were left without a car for 2.5weeks, with Sere no longer offering us a courtesy car. They didn’t seem to care that my wife was left without a car, having a sick baby who needed to attend hospital appointments at RVH. This was not the only occasion when they didn’t give us a courtesy car, seemingly on another occasion they didn’t have any courtesy cars for us even though we informed them that we would need one over 2 weeks in advance. Not sure how they expect us to believe this!
After we paid the £250, I demanded the receipt of work done by Volvo Belfast. This is when they started to ignore our emails and phone calls. Eventually Bernard phoned me, refusing to give me the bill, until I persisted for several days. When refusing to give me the bill he told me stories such as, being unable to give me the bill due to it having other customer details on it. In the end, it all came to light that this was false information. When I finally got Volvo Belfast’s receipt, I found out that Volvo had paid half of the £1100, so Sere were only left with £250 to pay. I noticed on the receipt, Volvo had clearly stated that the cracked DPF was due to a faulty EGR which they had fitted. This is what hurts us the most because Bernard had clearly told us on numerous occasions that Volvo had not informed him as to what had caused the DPF to crack when the truth is they had. To treated your customers in a dishonest manner, using this to force them into paying a bill is totally unacceptable and very hurtful. We have asked for a refund due to us being deceived into paying a bill that Bernard knows we should not have had to pay. He is not only refusing to give us the money but is continuing to ignore our emails and phone calls. We are far from satisfied customers and the truth is that Sere don’t care. They’ve got their money and that’s all they care about.

I bought a Mercedes and it was a nightmare from start to finish. It was back repeatedly for the same faults and not fixed, despite a years warranty being purchased. I was told it had a full service history from Mercedes.....false. I was told it was one owner from new, even on my receipt......false. Their solution was to offer me almost 6 grand less to buy it back, which I refused. They then ignored my emails until eventually referring me to their solicitor.