SERE Motor Group Recensioni 91

Terrible customer service!
SERE Belfast agents were very keen to help and assist me when I was looking to purchase a new car. Once the deal was done, their interest began to wain. Sale took longer than initially advised - no big deal!

Jump forward 4 months - winter hits and the heating isn’t working - car freezing and won’t defrost. Just out of warranty.

Visited SERE - once they realised I had a complaint I was ushered into a back room with a manager - felt a little intimidating! Told me they had no responsibility.

Manufacturer advised me that SERE have duty of care and that it is presumed the problem pre existed. Wrote to SERE - and the owner, phoned them, intermediaries tried to contact them - all numerous times. They would say that they would look into it and then never replied.
I spent over £2000 getting the problem fixed.
Still waiting for them to reply!

Avoid at all costs! Buying privately - sold as seen - would be the same level of risk as buying off these guys.

Excellent customer service
Andrew explained the process clearly
Would highly recommend

From start to finish Andrew was helpful, knowledgeable and professional which made my whole experience with SERE Lisburn smooth and highly efficient. So would highly recommend them.

Fantastic Experience
With Pearce at Sere Motors Belfast
Collected at the Train Station
Coffees While Waiting
What More Could you ask for
Recommended this Dealerships to anyone
Who are Looking for a Ten out of Ten Experience

First class customer service from salesman Callan Scott..

We found Aaron quite competent articulate and reassuring.. an excellent salesman.. so we have found the procedure very positive.

Our salesman, Andrew, was very pleasant, helpful and professional.

Ryan was excellent.

I was very happy with the service at SERE Motors Lisburn mainly because the salesperson Andrew was very pleasant and helpful to us as soon as we arrived. He took us to the section that would suit our budget, was very knowledgeable about the cars and then left us to browse. He helped us with our decision and gave us plenty of time to think it over. Andrew explained all the paperwork and then arranged for a date that suited me to collect the car. The car handover went very smoothly, and Andrew took the time to go through the main functions of the car as I hadn't driven a Volvo before, and had been a while since I drove an automatic. Really appreciated this help. Andrew has also since phoned to see how things are going with our new car, which again is great service. Will definitely consider SERE for purchasing our next car!

I'd recommend SERE Motors Lisburn to a friend because after having a very negative experience with another well known dealership I had an excellent experience with SERE.From my 1st contact with David when I walked into the dealership until the handing over the keys David couldn't have been anymore helpful. He answered all my questions and found out the history of the car and agreed to get me copies of all service work that had been completed to date. He also handed over the keys with the car serviced and valeted to a high standard. Along with the keys he handed me a file with all the service history and information about the car. David also followed up aftercare calls and booked the mot and sent me appropriate documents to attend the appointment. I couldn't speak highly enough of the service provided by David which was much appreciated and would recommend SERE to others as their cars are also well priced. Thank you "

Great service! They made buying a car easy! Highly recommend

Great servie from Jack.

SERE Motors Belfast were able to source a quality car which met my specification and give me a good trade in deal

Good choice of cars.No pressure sales,extremely courteous staff.

All went very smoothly and Joanne Duffy was very pleasant,helpful and professional.

I was happy with the service at SERE Motors Lisburn because of the professionalism shown. Staff were courteous at all times. The salesman Jack Keenan knowledge of the vehicle was very impressive. Any questions we had were answered satisfactorily. It made the sale a happy hassle free experience. I would certainly buy again from SERE Motors

Helpful staff but no “hard sell”. We had spotted a car online and Nathan was very helpful in answering our queries.

David was amazing and the process was all Very straightforward. I wish I’d asked for help with the charging of the car though as that’s been problematic but aside from that a wonderful experience.

I'd recommend SERE Motors Lisburn to a friend because of the very friendly and efficient service. I dealt with Nathan who was very polite and friendly throughout the whole process. He managed to get me a deal that I could afford and that I was happy with for the vehicle I really wanted. The vehicle was very clean and well presented both when I first went to look at it and also when I collected it. Wouldn't hesitate to visit here again the next time I'm looking to change my car.

Very welcoming prompt service and Gary was extremely helpful without being pushy. He sorted everything quickly and without any fuss. He is a credit to the company .