Wrong sofa first delivered luckly this was spotted before delivery team had left

Received our villa sofa which is lovely but we had ordered two power chair ends or so we thought as the order shows recliner cups which shows that our intent was to have recliners however seems there I has been a process issue as received with recliner cups in arm but no power recliners as this is what was discussed in store and shown to us was recliners each end ! I have sent a complaint but yet to hear !!!
I must say though that my husband said the delivery drivers were very good calling customer service although to be told that’s what we ordered !! However Paul in store confirmed we had recliners as we were sitting on the sofa at time and the paper work you receive is very misleading too !

Sofa delivered earlier than expected. Good quality, so comfy, probably the best sofa I ever had! Great comms on delivery day.

Delivery guys were not very communicative. They did not put down any floor protection, neither did they offer to take their shoes off, whilst walking across our previously shampooed carpet

Communication re times was good and helpful and the 2men that delivered were lovely and very respectful of our property and the handling of our new furniture and seemed great guys in general

Delivery was good but missing lead for recliner and damage to sofas
Then a very unhelpful call with customer service so don’t know if it issues are getting sorted
Went to shop and was told to call them and someone would arrange to come and sort out
No that didn’t happen was told to fill in the customer card which I couldn’t so all in all a right proper shit show
Thanks
Paul Waterhouse

Customer experience overall was poor. Delivery was ok. Quality of product isn’t great. Wouldn’t use again.

Very friendly staff. Not pushy. Knowledgeable about the sofas. Extremely helpful. Plus a nice store to visit. Would definitely recommend going there.

Staff very helpful nothing too much bother.showroom very clean & tidy.e

Quality product, good price, excellent communication prior to delivery and extremely careful delivery on the day. Very happy.

We have a very pleased with our sofa and armchair. The two men dropped off a very nice and pleasant very careful thank you very much, Mandy Piper.

Pleasant, helpful and experienced staff

The staff were welcoming, knowledgeable and friendly. I have been looking for a sofa for about 6 months and was going with one from Next. However after only 15 mins in the store I found my sofa. The young man was so helpful. Thank you

Had a very enjoyable experience was told the night before of our expected delivery time and again on the following morning.
The 2 delivery men were very respectful of our home and swiftly had our new sofas put together ready for use .
Very polite and phoned me when it was close to being delivered.
Would definitely purchase from you again.
Kind regards Steve brice.

Overall very accommodating supportive caring. No pressure in purchasing delivery men were fantastic

So happy with our sofa. Looks great, very comfortable and a lovely colour. Service in the shop was excellent and the sofa was excellent value for money. Very happy!

ABSOLUTELY PERFECT THANKYOU

Really impressed with the whole experience of dealing with Poltron sofas.
Lovely sales people, lovely delivery drivers and the sofa is wonderful. Excellent quality, well made and Mrs Keene is over the moon with her purchase. Thank you.

Our 2 sofas arrived (albeit a little later in the day than promised ) and were carefully brought into the house and put together properly and carefully.
The 2 lads who delivered and constructed them were brilliant......very polite and respectful of the furniture.
Very pleased indeed with the whole process from ordering to delivery.

Delivery guys were great and very helpful and tidy.
Staff in general was great.