I reported a issues with a chair 2 seater & 3 seater setties .The backs had extensive softening and depression of the fiber.In Oct 2024 3 weeks later I had to get in touch again as no one had rang me I got a service engineer in Dec he came with only enough filling for 2 backs. Reported I needed more ,waited another 2 weeks no reply so rang again to be told it had to go to a resolution , and the 2 backs I had had done were a good will jestour how when it's under warranty . Well I got in touch again 17 Dec told to give it 2/3 weeks while they looked into this for me no correspondence again I rang January 6 finally after no correspondence I emailed them last Monday 6 Feb.to the complaints department giving them 7 days to reply guess what no acknowledgement of any sort .I have never delt with such a unprofessional company who don't acknowledge anything don't acknowledge that Trading standard consumer right 2015 , right to a repair ,replace faulty goods not of satisfactory quality . Don't use this company save your money and shop else where .I will be forwarding my issue to the omnibusman .

The whole process was straightforward we had viewed the sofa and chair on line and we then went to the shop to see it, the paperwork was completed and explained to us together with the terms and conditions, also the delivery date, thank you Darren very professional, we are looking forward to the spring and our new sofas

Very nice store and great staff.
Martin was very helpful and knowledgeable

Natalie at Stoke stote looked after us with care and attention..

Lovely salesman with no hard sell attitude. A very comfortable experience. He was able to tell us about the products in an informative way which enabled us to choose what would suit us best.

S0008-1000147545
we were told instore that we would need to place the order the same day to receive the sale price as it was the last day of the sale, so we ended up placing the order, 2 days later whilst watching tv an avert came on explaining the triple sale including free delivery, we paid £119 for delivery, i was shocked and annoyed to think we were going to think about placing the order, but the sales person misinformed us. in order for us to place the order that day. I have since sent three emails to customer services see ref above and can not get them to respond to my emails.
i have asked for the delivery charge to be refunded, if not i would like the order to be placed on hold until we can resolve the issue. i would like someone to at least reply to my issues raised.

A fantastic sales experience from Irene at the Stoke branch. Not at all pushy on our original visit and very welcoming when we returned to make the purchase. Lots of knowledge to share and happy to answer an array of questions.

Salesman Martin really helpful and pleasant. Aftershaves not great at hq as takes an hour to get through. Also exact sofa we bought was put online at a discount with free delivery days after my purchase which could have saved me several hundred pounds.

The whole experience was great, the sales advisor was happy got us to have a look around and browse the range. We came across our eventual purchase when we were about to leave the store.

The sofa we have purchased is he perfect sofa for us in the colour that we preferred to match our new lounge.

We have not received the order yet so I cannot comment on the sofa but I am sure that it will be perfect for us and our family.

Had previous sofas and never disappointed. Excellent customer service and the lady serving us (Eileen) was outstanding and so helpful.

Went to visit the store on boxing day with planned visits to other furniture stores the following day, we were welcomed by sales assistant Irene who listened to our furniture requirements and set about showing us all possible styles and combinations to meet our needs, we ended up making a purchase with no further need to visit other stores, very happy with choice, price, and customer service. Would i use this store again in the future, well definitely yes.

On the day of delivery, we have no complaints at all, Martin and Nathan were polite, sociable and careful, got our three piece in with no problems, unwrapped, and put in place for us, very good experience, thank you to you two delivery lads...

Not impressed with first order from scs, ordered new sofa in September to be delivered before Christmas, online tracking service been down ever since ordering, phone lines down also constantly, return in store to find out only to be told someone will be in touch in couple of days , two weeks on and still no contact , and phone line ,online tracking etc still down, eventually receive phone call when delivery is past due to be told won't be delivered until mid January, so a Xmas without enough seats for the family, terrible communication and service, would have cancelled order but so close to Xmas would have to wait even longer from another company, will not be using again in the future.

I was with Irene from stoke branch. She was fantastic, great customer service.

Sofas were delivered and incorrect colours. Was advised the colour can vary by customer services. After four weeks of promised call backs nothing was done.
I have also had to report crease lines in leather and stitching not lining up. This again has not been addressed.
It’s 3 months and no attempt to resolve the issues.
These are very common problems and be careful to check you’re happy to get a different colour than you ordered ! Expect no aftercare

Martin and Nath were lovely and very helpful and managed to get our sofa bed in though it took some doing! very grateful

Excellent delivery team, Martin & Nath. Efficient, polite, excellent communication and professional. Thank you.
Perhaps the rest of the company should ask them to give lessons on communication. Shame.
Happy with the furniture now that we have got it.

Very friendly and helpful

Delivery on time, efficient and friendly. Excellent service. Customer service however, not so good as had a lot of trouble contacting them to pay the balance of the bill. Took 3 days, 2 unanswered emails, phone calls not returned or not returned until the next day the the email with the payment link, promised by their website, never received. In store service was very good and the product appears to be good. (Early days)

Sofa has not arrived. Ordered back in September was due the 28th November. no contact update from SCS. Had to go into store in Fenton Stoke-On-Trent. Staff said problems with the system still showing delivery in the past. His system had not updated. Said he would update me later..haven't heard anything yet. 6th December