we were greeted with friendly and very informative staff. After choosing our sofa and fabric we purchased our sofa and left feeling very pleased with the service we received. We checked our order paperwork the next day and realised we had been charged for the wrong size sofa. We phoned the store and the situation was sorted that day. With apologies from the salesman and a refund for the overpayment has been arranged. It would have been a 5 star rating if not for that error. Carl was a joy to deal with but he was working alone at that point and the store was very busy.

When we walked into the shop we were met with Carl the assistant. We found him very knowledgeable and helpful to pick our sofa bed. The process was very easy to manoeuvre and stress free. Would shop here again

Very friendly staff, good choice of furniture, & an easy process to order what I wanted. Overall a very positive buying experience.

Found staff very friendly and helpful and explained what options were available and also was told about sale items overall a stress free experience

Love the new furniture! Delivery guys were great too, kept me informed and arrived when planned. Delighted so far… Thankyou!!

Helpful staff but not overbearing

Excellent customer service

Ade was the gentleman that looked after us when we were buying our sofas, he didn't pressure us, let us look round at our leasure and was there when we had questions or needed help,everything was explained.
We decided to buy 3 beautiful leather settees for our new home.

Great very welcoming not pressuring to buy and very helpful

Pleasantly surprised with the help in store, from paying deposit to final delivery, all good

From the time I went into the shop on victora road hanley, I was made to feel welcome the young man that served me was very helpful.
The other people who need a mention are the two men that deliverd the sofa they need a good pat on the back as dose the young man in your store all three well done and thank you from my wife and myself.
Mr R Walker

Very good thank-you

Went to look a new suite and after along talk with Carl about our old eight year old suite bought from SCS we ordered anew one

The staff were excellent

Srevice was good , found Irene very friendly and helpful

Very down to earth assistant served us. Only one week later than expected delivery date. Really pleased with the quality. Del went perfect kept in touch at all times. Thank you. 10 out of 10 for all parts of the process

Very helpful staff and friendly . After looking at a range of sofa s we were able to pick our ideal comfy sofa and were grateful for the help offered to us by a member of staff .

Not delivered on time even after waiting 14 weeks still waiting for care kit problem with settee someone is coming to look on tuesday annoyed that it has to be repaired at Not even a week old customer service and aftercare is rubbish

The delivery team were very good and took all the packaging away.
However, there are screws missing from the armrest hinges, and some are not screwed in properly which is disappointing in a quality item.
This is something we see every time we lift the armrest and I don’t understand how it passed quality checks.

Customer service