I visited the Plymouth store looking for a specific sofa that was going to fit my requirements. I was welcomed when I entered the store and left to walk around looking at all the types of sofas. We where informed that as all the sofas where hand built so we could choose any fabric and style which was great. We found what we wanted the sales team where not pushy and it was a relaxed process and we did take the five year insurance makes sense. Free delivery and the over all price was really good. Just waiting now to take delivery in October.
Would highly recommend

Poltrone recommended Clearabee for disposal of my
old furniture. This was easily sorted and they actually
took only 10 minutes to do their job efficiently!

Poltrone arrived 2 days later and also successfully moved in the 2 sofas in 10 minutes efficiently!

All very impressive. However, I will rearrange the smaller sofa to go against a wall, as it blocks out
the light from the window. Very pleased overall!

All went well from when we ordered our sofa and chair to when we received it.
When it was being delivered we were amazed how we were kept in touch with the guys on the journey down to Devon. They were very efficient at putting it together all in all a great experience.
Very pleased we had this store near to us.
Staff were excellent . Thank you

The delivery was a little early but that wasn’t a problem. The delivery men put everything together and took away all the packaging.

Courtesy from the staff from the moment we arrived. Knowledge of the products which they applied to our requirements. Advanced information upon the arrival time of our delivery.

Great knowledge of the products, took time ensure we got what we were looking for.

From the Lady in the showroom to being delivered at home. Excellent service. Love the colour of our new suite

We weren’t pushed or cajoled into purchasing. The staff understood that we were making a big decision and allowed the time to make our choice offering information when needed.

Very patient and helpful with our preference of type of sofa we were looking for

great experience from start to finish , special shout out to the 2 welsh lads for delivery and set up, didnt catch their names but they were very professional and thorough.

Staff were very knowledgeable.and answered.my question.
My purchase was quick and easy.
Very satisfied customer.

The gentleman who served me was really lovely. He showed me how many features the sofa had, how to use them and told me I could access it through my phone

Point of sale service was very good but delivery lets it down. Distribution centre in Birmingham and they are not flexible with delivery times or day. They cancelled a scheduled delivery the day before and rescheduled for a day I couldn’t do, when I tried to change this they wouldn’t do it even when I explained I was having my flooring done. I had to reschedule the day of my flooring instead due to this. Honestly it’s disappointing as they are a third party/outsourced delivery service so let’s SCS down.

It was brilliant came a month early
The delivery men were very good

Delivery was very good took photos to make sure sofa would fit very friendly

Polite, friendly, professional people both in store and delivering
The stool is beautiful and was really well packaged for transportation

Welcome from Mark who gave good information regarding furniture and Company. Was able to look around undisturbed to make a choice.
One downside I think the delivery charge is more than most other companies request.

The 2gents that delivered my new furniture where very polite and did the job quickly.thank you again . would recommend SCS potrona

The customer service was excellent. The gentleman took me through absolutely everything I needed to know. Let me go and look around the store to see what I liked. Came back to me again when I found something and helped me negate all of the things that I needed to know absolutely superb service.

Went to the store in April and viewed sofas the sales associate Nimme with me and my sister showed me a range of sofas ,different fabrics and prices.Decided on two 3 seaters with recliners on each end and the right fabric to go with my flats decor .Signed paperwork ,paid deposit and delivery confirmed for 15th July .Delivered and assembled by Red Dragon delivery in wales and I am extremely pleased with them .Thank you to your sales and delivery team .