We were met by a very pleasant salesman Nathan, who helped us choose from a range of sofas which suited our requirements.
After he had pointed out a selection he left us to look around at our leisure to make our decision.
We felt that we were helped as opposed to being forced into buying something.

They staff were very helpful and knowledgeable

Great customer service very helpful and patient

Sales staff where friendly though we did feel a bit rushed in making our decision transaction went smoothly

Staff, when an etra mile

Purchased a Theo 3 seater and arm chair, great service and quick delivery time, amazing service from the delivery guys Simon and Dan, polite efficient service, took care of my property, time keeping was to the time scale provided.

Was made to feel welcome instore and no pressure to make a decision. I knew what I wanted and I was shown the product. Everything was explained to me before I decided to make the purchase. Looking forward for the delivery.

Good choice and service but it would have been nice to be told before we paid for the carpet that they were having difficulty sourcing it and can’t give a delivery date.

Great customer service lady was very helpful in the luton store

Good choice of sofas. The staff were very helpful & knew their product. Delivery time of 6 weeks on my new sofa seems reasonable enough

AJ was incredibly polite and energetic about the whole SCS brand and products. It’s refreshing to speak to knowledgeable customer service personal without feeling like you are being pushed into a purchase. He came across very professional and we were pleased to have placed the order. Now the crunch as we await our delivery and product quality.

Our experience at the salesroom was great, we were dealt with by a very pleasant salesmen who was attentive and very informative. We were given plenty of time to look around and did not feel pressured at any time. ( I particlarly do not like pushy sales staff).
Once we had made our decision he carefully went throgh the various options available to us with regard to credit , care packages and delivery options.
our purchase was competed in a timely but not rushed manner and a delivery date was agreed.
in the following weeks we recieved various email confirmations and on the day prior to the arranged delivery date we were given a timesot.
We recieved regular udates on our delivery timeslot throughout the morning of the delivery and the tracker app was very useful.
Our delivery crew were prompt, polite and professional.
The delivery and installation of our sofa only took them a matter of minutes which was impressive considering access to the property is quite resrictive.
All packaging was removed from the property and after confirming that we were happy that the delivery was competed to our complete satisfaction, a photo was taken.
Over all we were very impressed with the service

No pressure from the sales assistance. Very helpful and knowledgeable. Quick and easy transaction

Warm comfy environment staff member was very helpful with our requirements with no “pushy” sales jargon. Allowed us as long as we needed, was very helpful and friendly Shahida was her name.

The store manager was helpful and friendly

Told delivery free. I have just received my invoice via email and you have charged me £90.00!

I stated that I wanted to collect my chair and that is what I will do.

Walked in on the off chance looking at the sofas and was greeted by a very friendly woman ( apologise for not rembering her name) was not pressured in to buying anything sat on many sofas and chairs and came back to the one we purchased

GREAT, WE WERE GIVEN GOOD ADVISE AND THE SALES ADVISERS TOOK HER TIME AND LISTENED TO US. GREAT SERVICE, WE FELT VALUED. THANKS