poltronesofà - Dundee Recensioni 

1755
TrustScore 4.5 su 5

4,4

10B Kingsway West Retail Park, Kingsway West, DD3 8RX Dundee, Angus,, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We were made to feel very welcome. After receiving an email with preliminary order data we were able to consider this information at home. We returned to the store the next day to discuss our changes... Leggi di più

Valutata 5 stelle su 5

The delivery was prompt and efficient. The crew were friendly and explained all the operations to our satisfaction, checking all the goods for any faults, which there were none. This was after a pleas... Leggi di più

Valutata 5 stelle su 5

SCS salesman was fantastic Picked out a superb sofa from Poltronesofa it’s gorgeous to look at Super comfortable to sit or relax in Delivery guys were spot on as the well made heavy sofa which h... Leggi di più

Valutata 5 stelle su 5

From the moment we set foot in the store, we were met by staff in a polite manner and offered a tour. Darren was our salesman who explained our choices and options professionally. All over great expe... Leggi di più


Dettagli dell'azienda

  1. Negozio di mobili

Informazioni su poltronesofà - Dundee

Scritti dall'azienda

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Scritti dall'azienda


Informazioni di contatto

  • 10B Kingsway West Retail Park, Kingsway West, DD3 8RX, Dundee, Angus,, Regno Unito

  • 01382 831030

4,4

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,4

Tutte le recensioni

(1755)

16.854 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

After endless delays on actual delivery…

After endless delays on actual delivery of the sofa. We were promised a goodwill payment of £150 as they service was shocking throughout this and now too be told £100 and have not received that after 6 weeks still nothing. Shocking customer service. Store Manager in Dundee had promised . After my partner has made a lot of calls and still no payment. Will never order again from here. I wish to raise an official complaint.

28 giugno 2026
Non scritta su invito
Logo di poltronesofà - Dundee

Risposta di poltronesofà - Dundee

Good Afternoon Kimberley,

I hope you are well and thank you for your review.

I am very sorry to read about your experience and can completely understand how disappointing it has been for yourself and your partner.

As the order is not in your name I am unable to discuss any details with yourself however I have passed on the order information to the store, and asked that they reach out to the account holder as soon as possible.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Valutata 4 stelle su 5

It did not Take long


It did not Take long. Your delivery team did a excellent job.

26 giugno 2026
Logo di poltronesofà - Dundee

Risposta di poltronesofà - Dundee

Ciao Mrs Grant,

I hope you are well and thank you for your review.

We’re pleased to hear you had a positive experience with us and you were happy with the service from the delivery crew.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Poltronesofa at ScS
Social Media Team

Valutata 2 stelle su 5

Took day off work on delivery day for…

Took day off work on delivery day for it not to be delivered

10 giugno 2026
Logo di poltronesofà - Dundee

Risposta di poltronesofà - Dundee

Good Morning Robert,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you delivery did not arrive as expected and I can completely understand how disappointing this must have been for you, especially after taking the time off for this to be delivered.

Looking over the notes I can see that the team did deliver your goods the next day, please accept my apologies for any inconvenience that this may have caused you.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Valutata 2 stelle su 5

Never again with this company ....…

Not delivered on day designated had four call off's Furniture poorly finished now have to wait another month before someone comes to see it faults. Never again

3 giugno 2026
Logo di poltronesofà - Dundee

Risposta di poltronesofà - Dundee

Ciao Joyce,

I hope you are well and thank you for your review.

I am very sorry to see that you feel disappointed in your experience with us so far and that you have concerns with your furniture following the delivery.

I can see that a service has been raised regarding an issue with the Velcro and a technician appointment arranged for 08/07/26 so that we can take a look over this for you.
Please accept my apologies that you do have this concern and rest assured that we will look to resolve this as quickly as possible.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Valutata 5 stelle su 5

Excellent service

As I entered the store I was immediately approached by a smiling salesperson and asked if I had anything specific in mind. I answered and was immediately suggested that I look at several of the new styles of sofas/chairs in the Italian range.

24 giugno 2026
Valutata 2 stelle su 5

Half the power recloner hasnt been…

Half the power recloner hasnt been delivered the same with a second sofa only one half delivered. There are no power cables and we havent been contactes when we might get the missing pieces of 2 of the 3 sofas.

24 giugno 2026
Logo di poltronesofà - Dundee

Risposta di poltronesofà - Dundee

Ciao Mr Jolley,

I hope you are well and thank you for your review.

I am very sorry to see that you were missing some items from your delivery and I can completely understand how disappointing this must be for you.

I have passed on your details to the store, and our Distribution Centre, and asked that they reach out to you with an update on this as soon as possible.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Valutata 5 stelle su 5

3 piece suite delivery.

Plenty of notice regarding delivery of furniture. Regular updates prior to the arrival of delivery staff. Delivery drivers were efficient and polite. Everything placed exactly where we wanted. All in all a pleasure to deal with SCS.

19 giugno 2026
Valutata 5 stelle su 5

Fantastic service with a personal touch

Fantastic service with a personal touch. Paul made my wife and I very welcome to the store, explaining the history of the recent changes to the ownership of the company
Paul took us round the extensive selection of sofas available which was impressive.
Having settled on the two sofas we liked the financials were settled in a professional manner.
Very happy with our most recent purchase at the store. Thank you once again Paul.

23 giugno 2026

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