Salamander Pumps Recensioni 

Shower pump replaced in January. Worked fine for three and a half months then failed. The plumber who installed it didn’t want to know. I phoned Salamander and they couldn’t have been more helpful. Although I had to pay an up front charge for an engineer to visit, this was refunded after the pump was changed.

Hi
We are on our second pump now and it is sounding like it is going to take off any minute.
It runs on when there is no demand and makes a loud whirring noise so much so the the downstairs neighbor has started to complain about the noise.
I contacted Salamander and was told I had to pay £136.80 to get a warranty check !!!!!
Yet the pump has a 3 year warranty that is only 2 years old.

The speed in which they dealt with my issue was great and the person I chatted with was very helpful.

Called salamander yesterday spoke to a young lady called Katie mills she is so professional kind spoken this young girl gets a 20/20 you don’t come across people like this any more regards wayne

We will be on our 4th pump within 2 years!! The latest has lasted a whole 2 months.

We’ve had their engineers out to check on faults, rectified anything they’ve found and still we have issues!

My 3-month old Salamander shower booster pump had failed and I wanted to claim under the warranty. I contacted Salamander Tech Support and they required me to submit quite a detailed description of my installation and system which included 13 images, 5 system configuration measurements and 3 flow measurements.

Having sent them the requested information, I heard nothing for a week so called the Salamander Tech Support phone number.

The lady who took my call, Susan Haley, could not have been more helpful.

First, she apologised for the lack of response. Apparently my ‘case’ had been mistakenly filed as ‘completed’. She then decided to look into the problem there and then, live, over the phone, rather than fobbing me off with a ‘we will get back to you’ response. Over the next 40 minutes she went through the stuff I had sent in, with Susan asking for clarification where needed and explaining to me various shortcomings in my installation in terms that I, who have no plumbing expertise, could understand.

She then agreed to replace my pump, which may be more than was strictly required, and gave me detailed advice as to how the pipe configuration could be modified to allow the installation to comply with the warranty conditions.

Ms Haley was clear, competent (and charming!) throughout the process and I could not be more satisfied with it and the outcome.

Had to contact Salamander due to a pump breakdown within the warranty period. Their representative I spoke with was so helpful and knowledgeable and guided me through what I had to do to give her the information required, and hope now this will enable a satisfactory conclusion.

Got fantastic support and advice from Lee who helped me resolve my pump issue.

Very helpful people. Shortly after moving into our elderly house, the shower pump failed.
I was told that it was not long out of warranty, but nonetheless, at no charge, a new pump was delivered within a couple of days.
It was an unexpected pleasurable experience to have such generous service.
Many thanks.

I spoke with Angela Siddle,she was very helpful,very professional,she knows her job and left me with all the answers that I wanted.She displayed customer service at its best,further providing options and solutions to my problem,thank you Angela,thank you Salamander Pumps.

Really helpful advice and product knowledge, much more so than I was expecting- very good

Susan was knowledgeable and brilliant couldn't ask for a better experience. Thank you

The operative, Susan H, was very helpful and clear throughout. She guided me through what she needed to solve the issue. She was prompt with her emails. Excellent support.

My home boost pump had started to make an awful squealing noise when in operation. It still pumped as it should but became incredibly loud. As it was still in warranty I phoned salamander and spoke to a very pleasant young lady named Heather. She asked me a few basic questions about the install, so a few measurements and pictures later, I was informed that a new replacement would be on the way soon. I cannot fault the service I received and I'm very happy with the outcome.

Had an issue with a shower pump and my enquiry was dealt with in a professional, very knowledgeable manner by your technical advisor Angela - thank you

I had issues with a malfunctioning hot water pump. I contacted the customer services line and got through to someone who promptly put me in contact with the technical support department.

Lee was the technical advisor who handled my query and provided support and guidance to rule out common issues. When the tests I was instructed to carryout revealed the fault was with the pump, he authorised the dispatch of a replacement unit under warranty.

My experience was very positive and my advisor was knowledgeable and helpful.

Very knowledgeable staff

Dealt with a Lee Ramsay whom was extremely helpful, proficient and polite. Would recommend this company, Thanks Again

Salamander pump to my shower failed to operate. Found failed part and was unable to find anywhere selling a suitable replacement part. Contacted Salamander customer services by email advising what had failed and inquiring if spares were available. Very quick response from Lee in their service department who quickly identified required parts and advised that he had sourced replacements and could send them out the next day totally free of charge. Parts arrived next day to my delight and fitted perfectly. Could not ask for a better customer service response from Lee and the effort he went to to make sure the parts would correct the issue I was having. Would highly recommend Salamander as not only has the pump never missed a beat in six years use, the level of customer support on failure was swift and second to none and it is obvious looking at the new parts that a small redesign has been carried out since the pump was first manufactured which will eliminate that part failing in future.

Very good customer support with offers for alternative solutions to my problem
Excellent understanding and helpful telephone advice.
Special mention to Technical Advisor Susan Haley