Ryman Stationery Recensioni 

Risposta di Ryman Stationery

24 ago 2026

Morning Steven,

Thank you for sharing your feedback, and I am very sorry to hear your documents were printed together incorrectly.

We always advise customers to check their order prior to leaving the store, as our team will happily reprint anything on the spot if it isn't quite right. I do hope the team was able to get this resolved for you.

If you still need assistance with this order, please feel free to reach out to our Customer Care team directly and we will be glad to help.

Kind regards,

Jack - Ryman Customer Relations

Risposta di Ryman Stationery

20 ago 2026

Good Morning,

Thank you for taking the time to leave a review, and we are glad to hear that the order was punctual and store pickup went smoothly.

However, we are truly sorry for the frustration caused by the pricing discrepancy and response regarding your inquiry.

Although we are sorry to hear our response has not met your expectations on this occasion, we do appreciate you bringing it to our attention for feedback.

Your comments regarding the online price guide and the difficulties you experienced trying to clarify the cost as always are taken on board.

Kind regards

Jamie
Ryman

Risposta di Ryman Stationery

19 ago 2026

Good Morning Ted.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Ryman.

We are sorry to hear that you were so disappointed with the pricing of our HP 304 printer ink. I can understand how frustrating this must have been, particularly as you were urgently looking for a cartridge to print some important forms and had already been unable to find the product elsewhere locally.

We appreciate you sharing your concerns regarding the difference in pricing compared with other retailers. While our pricing can vary depending on the product, supplier and current promotions, we understand that you may feel the price you paid was higher than expected. Your comments have been noted and will be shared with the relevant teams for consideration.

We are however pleased to hear that the colleagues in our Widnes store were pleasant and helpful during your visit. We appreciate you taking the time to recognise their service, particularly as our store teams can sometimes be on the receiving end of customer frustration regarding matters outside of their control.

Thank you again for bringing your concerns to our attention. We value all customer feedback, both positive and negative as it helps us understand where we can improve the overall customer experience.

Have a good day!

Sara - Customer Relations Executive
Ryman

Risposta di Ryman Stationery

17 ago 2026

Good Afternoon Ziad.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Ryman.

We are very sorry to hear that you have not received the notifications you were expecting regarding your Click & Collect order and that you have been left waiting for almost two weeks without a clear update.

I can completely understand how disappointing and frustrating this must be, particularly when you are waiting to find out when your order is ready to collect. We apologise for the lack of communication and inconvenience caused.

Please reach out to our Customer Care Team on 0333 0383 330. Alternatively, you can raise a case and email us via our website and we will respond within 48 working hours.

Hopefully, our Customer Care Team can look into this for you and put things right. Thank you again for bringing this to our attention.

Have a good day!

Sara - Customer Relations Executive
Ryman

Risposta di Ryman Stationery

13 ago 2026

Good Afternoon Jenny.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Ryman.

We really appreciate your continued custom and are pleased to hear that you have been shopping regularly with our Romford store for many years, particularly for your printer inks and stationery.

I am sorry to hear that you have found the repeated prompts to purchase products displayed at the till frustrating. We understand that customers have different preferences and appreciate your point that the products are already clearly visible and that you would be happy to ask about or purchase anything that interests you.

Your comments regarding the way these products are promoted at the till will be shared with the relevant store team. We appreciate that not every product or promotional approach will appeal to every customer and your feedback is helpful in reminding us of the importance of ensuring customers feel comfortable when shopping with us.

Thank you again for taking the time to provide your honest feedback and most importantly, for your continued support of Ryman. We hope to continue welcoming you into our Romford store and providing you with the products and service you have come to expect from us.

Have a good day!

Sara - Customer Relations Executive
Ryman

Risposta di Ryman Stationery

6 ago 2026

Good Morning Robert.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Ryman.

We are very sorry to hear about your experience and understand how disappointing it must have been to realise you had been sold the incorrect printer ink after the packaging had already been opened.

We always aim to provide the correct advice and products for our customers, so we are sorry if this was not your experience on this occasion.

If you still require any assistance, or if you would like us to look into this further, please pop back into your local store. Our colleagues will be happy to review what happened, check the printer and cartridge compatibility with you and provide any support they can.

Thank you again for bringing this to our attention. We value your feedback and hope to have the opportunity to provide you with a much better experience in the future.

Have a good day!

Sara - Customer Relations Executive
Ryman