Ryman Stationery Recensioni 

8261
•
TrustScore 4 su 5

4,2

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Straightforward to order. Collection took slightly longer due to new member of staff learning procedure. But he was expertly guided through process in quick time. All done in courteous and helpful m... Leggi di più

Valutata 5 stelle su 5

I visited ryman at Shandwick in Edinburgh, and was helped by Claire. Not only did she made me feel at ease when I was anxious about printing, she provided me with extra information and helped me set... Leggi di più

Valutata 1 stelle su 5

I was charged £2.92 to print just ONE A4 page from an email at Ryman Coventry: 42p for the printing plus a £2.50 service charge. I find that excessive for such a simple service and very poor value f... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ordered mid day the previous day, delivered the next morning - incredibly fast delivery - items were well packed and great value. 100% recommended - will be buying again FedEx got this to me fast... Leggi di più

Dettagli dell'azienda

  1. Cartoleria
  2. anche in
  3. Fornitore di toner
  4. Negozio di fornitura per uffici
  5. Negozio di materiali per l'arte
  6. Negozio di mobili per uffici
  7. Negozio di stampanti e scanner

Scritti dall'azienda

Ryman are the nation’s destination for stationery and office supplies, with over 120 years experience and convenience at the heart of what we do, you can consider us the stationery experts, priding ourselves for offering excellent customer service, a wide product range and expert knowledge. Our first store opened in 1893 by Henry J Ryman in Great Portland Street and has now grown to over 200 stores nationwide and a website bursting with products!


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

8K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

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4,2

Tutte le recensioni

(8261)

438 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Wrong items delivered twice

§same as last time. You sent the wrong item on my first order and after having it collected by the courier, who should have given me a time slot, but didn’t, my A5wallets were reordered but unbelievably the wrong item was sent yet again.

11 settembre 2026
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Risposta di Ryman Stationery

Morning Jill,

Thank you for your review and I am sorry to hear this.

I have sent you a more detailed email via your case, however please be assured a full refund has now been processed without the need to return what you have received.

Apologies again and if you need anything further, please let me know.

Jack - Ryman Customer Relations

Valutata 2 stelle su 5

Terrible

Never received my order from deliveroo

1 novembre 2025
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Risposta di Ryman Stationery

Good Morning Maria.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Ryman.

We are really sorry to hear that you did not receive your order through Deliveroo and we completely understand how frustrating and disappointing this must have been.

Please reach out to our Customer Care team on 0333 0383 330 and they will be happy to look into what has happened with your order and provide further assistance. Alternatively, you can raise a case and email us via our website and our Customer Care team will aim to respond within 48 working hours.

We apologise for the inconvenience caused and hope our Customer Care team can look into this for you and get the matter put right as quickly as possible.

Have a good day!

Sara - Customer Relations Executive
Ryman

Valutata 1 stelle su 5

Poor service and customer responsiveness

I have used Ryman local print shops in Edinburgh before with no problems. I decided to use their services to print some photo collages for my wife's 60th birthday party. Big mistake!!
I ordered their 5 day service on 27th August. As of this morning 11th September I've been advised that these are now available at my local shop. That is 10 working days allowing for the bank holiday. Needless to say my wife's birthday party has been and gone. I've been in dialogue with Ryman for a week now. They have offered no real explanation as to the delay. Instead this morning, as a "gesture of goodwill", they have refunded me the £1.50 postage...on an £81 order!.
My advice? Avoid. Their poor quality service is only matched by their poor attitude to customer service.
I have yet to collect the delivered collages, but I shudder to think what they will be like, given the rest of my experience.
Support your local print shop instead.

11 settembre 2026
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Risposta di Ryman Stationery

Good Morning Frank.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Ryman.

I am genuinely really sorry to hear about your experience with your photo collage order. From what you have described I can completely understand how disappointing this must have been, especially as the prints were ordered for your wife’s 60th birthday celebration.

We appreciate that you placed your order in good faith expecting to receive the prints within the advertised five-day service and we are sorry that the order was significantly delayed and ultimately arrived after the birthday party had taken place. We also understand your frustration that the resolution offered did not feel proportionate to the inconvenience and disappointment caused.

If you have not yet collected the prints and they are no longer needed, please do let us know and we can arrange a full refund for your order if you do not wish to keep them.

We appreciate that this experience has fallen well below the standard we aim to provide and we are sorry that we have let you down on this occasion. This is not the level of service we would expect for our customers, particularly for an important occasion such as a milestone birthday.

We hope that, should you choose to give us another opportunity in the future, we can provide you with a much better experience and restore your confidence in our print services.

Have a good day!

Sara - Customer Relations Executive
Ryman

Valutata 3 stelle su 5

Used to be good but now they have…

Used to be good but now they have stopped home delivery for a notebook I used to buy and it's not available in hardly any of their stores either so what is the point in still showing it on their website?

5 settembre 2026
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Risposta di Ryman Stationery

Hello thehungrymeerkat,

Thank you for your review and I am sorry to hear this.

Some of our products are indeed only available in stores and if it is low in stock, it would only be in a few of our stores, I am sorry.

I do hope you can locate another notebook that suits you!

Jack - Ryman Customer Relations

Valutata 5 stelle su 5

Staff could not have been more helpful

Staff in the Huddersfield store could not have been more helpful, friendly and efficient on the 2 occasions that I have visited this week for colour prints and laminating. Brilliant!! Thank you and well done all. 😃

4 settembre 2026
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Valutata 5 stelle su 5

Ryman's Customer Service is excellent!

Ordered some "Really Useful" boxes.
One with trays inside arrived damaged; highly likely to have happened in transit as broken piece was inside the box it arrived in.
Photo of damage sent to Ryman's customer service.
Replacement box arrived a couple of days later.
I had other issues (only partial delivery despite delivery company advising they were delivering all 3 items together only 2 items delivered) the delivery company, again contacted Ryman's customer service and sorted same day. Missing box arrived by close of business.

20 agosto 2026
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Valutata 1 stelle su 5

Very rude staff …

Click and collect worked out great ready within an hour, didn’t collect until the next day and the customer service was awful! Liverpool st johns, women was very rude and clearly did not want to be there or help customers.

15 agosto 2026
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Risposta di Ryman Stationery

Hello Miss Whelan,

Thank you for your review and I am sorry to hear this.

I have escalated your feedback internally and please be assured if any training needs to be implemented, this will occur promptly.

Apologies again,

Jack - Ryman Customer Relations

Valutata 1 stelle su 5

One star — And that’s being generous

Absolutely appalled by Ryman. I went in to print ONE returns label on ONE sheet of A4 paper and was charged an unbelievable £2.92. Yes, £2.92 for a single piece of paper with a label printed on it!

I honestly thought there must have been some mistake. Apparently not. Nearly £3 for one print — welcome to Rip-Off Britain!

I appreciate businesses have overheads, but charging £2.92 for one simple black-and-white returns label is absolutely ridiculous and, in my opinion, completely extortionate.

Needless to say, I won’t be walking through their doors again. There are plenty of other places where you can print something without nearly having a heart attack !

Even D Turpin wore a mask! 🥷

Avoid if you don’t want a nasty surprise at the till.

29 agosto 2026
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Risposta di Ryman Stationery

Hello Jane,

Thank you for your review and I am sorry to hear this.

Whilst you are correct there is a "set up" charge, this is only applied once to every print order. This is to facilitate the printer, ink and any other overheads as you rightly suggested.

We strive to keep our charges low, however I have raised this internally for review.

Apologies again,

Jack - Ryman Customer Relations

Valutata 1 stelle su 5

rubbish place. I used to shop there

I tried to order 2 items online, did everything correctly, and my card was not accepted. I have had the card since end of March, which replaced the expired one. I do not have any trouble with any other online suppliers. I am disgusted. Cannot get out as in my late 80's but still capable of everything.

28 agosto 2026
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Risposta di Ryman Stationery

Hello Sylvia,

Thank you for your feedback and I am sorry to hear this.

We have had no reports of any other issues regarding payment via card. Please can I ask you to double check your details if you did purchase with us again and make sure you have a banking app to hand to verify the purchase.

Apologies again and if you need any further help, please let us know.

Jack - Ryman Customer Relations

Valutata 5 stelle su 5

Exceptional customer service from Nicola at the Falkirk branch

I popped into the Falkirk Ryman store needing a personalized birthday card sorted at the last minute. The standard print system didn't quite accommodate the custom photo layout I was trying to create, but rather than giving up, Nicola went above and beyond to find a solution.
She patiently worked through the system with me, printed my photos on the machine, and hand-assembled the card right there on the spot.
Thanks to her care, dedication, and problem-solving attitude, I walked away with exactly what I wanted. Nicola is a massive asset to the Falkirk team, and her manager should be very proud of her work.

27 agosto 2026
Non scritta su invito

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