Rook Matthews Sayer Recensioni 

870
•
TrustScore 5 su 5

4,8

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Valutata 4 stelle su 5

We had a retirement flat to sell. Anyone who knows the mess the retirement home sector is in currently would understand how appreciative we are that Rook Matthews Sayer got us a sale over a very reaso... Leggi di più

Valutata 5 stelle su 5

We were very pleased with the service we received when selling our mam’s house following her death. It was a difficult and emotional time for our family, but the estate agent was professional, compass... Leggi di più

Valutata 5 stelle su 5

RMS is great ,i am particulary very pleased to have met Alistair,he will always go extra mile to deliver an excellent service per time .He just gave our recent re-mortgaging process a smooth sailin... Leggi di più

Valutata 5 stelle su 5

We had a fantastic experience with our mortgage advisor Alistair. He is incredibly helpful and friendly, we could not recommend him highly enough. He was approachable throughout the whole process and... Leggi di più

Dettagli dell'azienda

  1. Agenzia immobiliare
  2. anche in
  3. Agenzia di affitti immobiliari
  4. Agenzia immobiliare per il settore commerciale
  5. Azienda per la gestione delle proprietà immobiliari
  6. Manutenzione immobiliare
  7. Perito immobiliare

Scritti dall'azienda

Rook Matthews Sayer (RMS) was established in 1990. At Rook Matthews Sayer, we offer a wide range of services, including residential sales, lettings, property management, auction sales, and commercial property services. Other services include mortgage and protection advice, as well as access to a trusted conveyancing panel. We have 14 offices and a dedicated team of around 120 members. We provide personalised, expert service, offering pre-marketing advice, professional photography, and support throughout the property sale process. We invest heavily in staff training and are deeply integrated into the local community, supporting charities and schools. We have extensive local knowledge and a strong reputation in the property market, with many of the offices having won the “Best Estate Agency” award over multiple years consistently. We focus on building long-term relationships, often having customers return over the years. We pride ourselves on being friendly, approachable, and supportive, guiding clients through every step of their property sale with care and expertise. The company’s approach is focused on providing a smooth, stress-free experience and achieving the best possible price for each property. We use cutting-edge technology and effective marketing strategies, as well as offering various marketing packages tailored to clients’ needs. Finally, our customers can rest assured that they're in safe hands. Rook Matthews Sayer is a member of Royal Institution of Chartered Surveyors, (RICS) which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details by visiting our website or by contacting our staff directly.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

870 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 83% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,8

Tutte le recensioni

(870)

208 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Additional mortgage lending

I have had assistance from Alistair Bowman previously and had no hesitation in contacting him for this query. Once again he was absolutely superb and everything was done so swiftly and without any stress or difficulties. Alistair is brilliant at his job and I would recommend him to anyone. Thanks.

1 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Hexham branch of Rook

Hexham branch of Rook, Matthews Sayer were very good during the recent sale of an apartment.
The advice, experience, patience and support from all members of staff was greatly appreciated and we wouldn’t hesitate to approach them again in the future.
Thank you all very much!

27 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

A first class service from meeting the…

A first class service from meeting the team on day one, very professional and yet friendly kind and so helpful. Honest and realistic evaluation suggested, and with excellent communication throughout, the team made the whole process easy and understandable and as stress free as possible. The Gosforth branch of Rook Matthews Sayer can be highly recommended.

2 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Good job!

Hayden and Sian, who we mostly dealt with were always most helpful, chasing things for us and responding in a timely fashion, whilst at the same time being very friendly and professional. There was a delay in handing over the keys but Sian and Jade were equally helpful then, thank you for the chocolates! Whilst not offering the same service we had from the independent agent who sold our house, for a high street agent they seem to do a decent job. Thank you

27 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

The friendliness of the staff made the experience a lot less stressful

The friendliness of the staff made the over all experience less stressful.
All queries were answered in a timely manner and I would not hesitate to recommend this branch (Fenham) to family and friends.
Dylan is a credit to the company and they are really lucky to have such a knowledgeable member of staff working for them. Matthew will learn so much working along side Dylan.
Thank you to all the team, Steven, Stacey, Dylan and Matthew.

27 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Thank you so much to the Hexham branch!

Leah was our main contact at the Hexham branch throughout the purchase of our new home, and she was absolutely fantastic. We also dealt with James and other members of the team, and everyone we interacted with was reliable, friendly, and proactive. They kept us updated at every stage, were always easy to reach, and made the whole process smooth and stress-free. By a mile, they’re the best estate agents we’ve ever dealt with, and we’re genuinely grateful for all their help. Highly recommended.

25 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

I can’t recommend my financial advisor…

I can’t recommend my financial advisor highly enough. After being let down by my first lender, Alistair stepped in and truly pulled out all the stops to get things back on track. His professionalism, clear communication, and dedication made a stressful situation so much easier. Absolutely outstanding service from start to finish.

20 novembre 2025
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Risposta di Rook Matthews Sayer

Thank you so much Fee for taking the time to leave this 5 star review and for highlighting our Mortgage Advisor Alistair to us! We're so pleased you felt supported throughout securing your mortgage.

Valutata 5 stelle su 5

Great Experience for a First Time Buyer

A great experience with Dawn and the team at Rook Matthews Sayer, Blyth whilst purchasing my first home. Everyone was kind, informative and great on assisting with any queries that I had during the purchase.

26 novembre 2025
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Risposta di Rook Matthews Sayer

Thank you so much Holly for taking the time to highlight Dawn and our team in Blyth. We're so pleased you felt supported throughout purchase of your first home.

Valutata 5 stelle su 5

RMS Ryton office

Excellent service provided by all the staff at the Ryton office. Both Emma and Victoria were invaluable in all stages of the sale, their guidance,assistance and positivity was greatly appreciated.

26 novembre 2025
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Risposta di Rook Matthews Sayer

Thank you Colin, for taking the time to leave Emma and Victoria in RMS Ryton a 5 star review.

Valutata 4 stelle su 5

Selling our property through RMS WB branch

Good channels of communication from Rook Matthew Sayers in attempt to keep us up to date along the journey of selling our property. Thank you team Rook Matthew Sayers at the Whitley Bay branch!

25 novembre 2025
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Risposta di Rook Matthews Sayer

Thank you so much Amy for leaving RMS Whitley Bay a great rating.

Valutata 5 stelle su 5

Michael Storey – Mortgage Broker at Rook Matthews Sayer – Ryton.

I would defiantly recommend using Michael for all your mortgage needs. 👍

Michael has been amazing, the amount of information on line can be overwhelming but Michael was happy to answer any questions I had he was very knowledgably and patient (trust me I had lots of questions) He found me a great mortgage and has taken me through the process so far with ease, so hopefully I will be on the way to buying my forever home soon thanks to Michael and the team at RMS Ryton.

11 novembre 2025
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Risposta di Rook Matthews Sayer

Thank you so much Stacey for leaving our Mortgage Advisor Michael a 5 star review, we're so pleased you felt supported throughout the process.

Valutata 5 stelle su 5

RMS Ponteland

RMS - Ponteland

What can I say; this estate agent has done what MULTIPLE couldn’t do! Whenever I’ve told people my story recently, they cannot believe the shocking service I’ve had from other estate agents, so I’m just so glad I finally found RMS & listed my house with them!

The entire team in the Ponteland office have been unreal; they’ve been so friendly, so polite, so professional and I just cannot thank them enough for all of their hard work and dedication they’ve ploughed into selling my house.

On a more personal note, Sian has been exceptional. I would 100% understand if she was pulling her hair out in clumps regarding my house sale, as it’s been so long-winded, through nobody’s fault bar the bottom of the chain’s solicitor firm, however, Sian has consistently been on the ball, she’s always available to speak with when needed and she really has gone above and beyond to help me!

I can’t put into words how grateful I am for the work of RMS Ponteland; I will definitely be recommending them to anyone who needs a local estate agent, as they put their local competition to shame!

Thanks again for everything! 🩷

24 novembre 2025
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Risposta di Rook Matthews Sayer

Thank you so much for taking the time to leave such an incredible review. It truly means the world to us. Hearing that the team in RMS Ponteland were able to succeed where others fell short, and that your experience with us stood out so strongly, makes all of our hard work worthwhile.

We’re delighted that the whole Ponteland office made you feel supported, and your kind words about their friendliness, professionalism, and dedication are so appreciated.

A special thank-you for your praise of Sian. Knowing that her effort, patience, and constant communication made such a difference is truly heart-warming.

Your recognition that we’ve ‘put the local competition to shame’ makes us incredibly proud. It’s our goal to provide a level of service that genuinely stands out, and your experience affirms exactly why we do what we do.

Thank you again for your trust, your perseverance, and your recommendation, we’re so grateful to have been part of your journey.

Warm Regards,
RMS

Valutata 5 stelle su 5

Ashington Branch

Alistair, Wendy and Angela at the Ashington branch have been amazing with us. We are buying our first home and although it hasnt been an easy process (nothing with RMS) Alistair and Wendy in particular have kept in touch every step of the way. We couldn't be happier with everything. Alistair has made the whole process of getting our first mortgage simple and easy making sure we understood everything and kept us right. Could not recommend the branch enough.

24 novembre 2025
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Risposta di Rook Matthews Sayer

Thank you so much Ashleigh for taking the time to recommend our team in RMS Ashington, it means so much to us!

Valutata 5 stelle su 5

Selling a property

All the staff were very helpful and guided me through the process of selling my property in a very professional manner . Not having moved for nearly 40 years this was very important to me. They provided several viewings and within a week I had several offers. I was guided through the whole process of selection and felt confident in the advice they gave me .
Before selling I had been looking for a suitable property to downsize into so had been popping into the branch every so often . I never felt under pressure to look at properties which weren’t right for me , this led me to choosing them to sell my property as they knew the market around my area. I would certainly recommend them

22 settembre 2025
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Risposta di Rook Matthews Sayer

Thank you so much for leaving RMS Gosforth a 5 star rating!

Valutata 5 stelle su 5

Excellent service from the Ryton…

Excellent service from the Ryton Branch, very knowledgable, professional and I would definitely recommend this office, the staff are simply brilliant.

21 novembre 2025
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Risposta di Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Alan!

Valutata 5 stelle su 5

Great customer experience

From start to finish great customer service. We had 2 other estate agents out before making a decision on which agent suited our needs and the professionalism from David was far superior than the other agents which made our decision easy as he knew his stuff and presented us with a sales pack which no other agent did.

12 giugno 2025
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Risposta di Rook Matthews Sayer

Thank you Paula for leaving us a 5 star rating and for highlighting David to us, we're so pleased that he made a great first impression!

Valutata 5 stelle su 5

Chris was very courteous and…

Chris was very courteous and professional and went above and beyond to help us in our journey to find a property in Newcastle.

Would highly recommend Chris and the wider Rook Matthews Sayer team.

20 novembre 2025
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Risposta di Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Darren!

Valutata 5 stelle su 5

Jamie at Whitley Bay branch

I used Jamie at Whitley Bay branch to help me find a mortgage and he was fantastic. Just made a difficult process really easy. He’s taken a lot of the stress away and made things very easy. Highly recommended!

18 novembre 2025
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Risposta di Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating and highlighting Jamie to us!

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