Rook Matthews Sayer Recensioni 

Alistair is amazing, he makes switching and new mortgages easy and stress free. I’d 100% recommend him.

I've used RMS previously for mortgage services, specifically working with Alistair, so when it came to my latest remortgage, I didn't hesitate to get back in touch.

What I had originally hoped would be a mortgage for a house move unfortunately became a remortgage on my existing property. However, Alistair guided me through the entire process from start to finish, providing clear advice and helping me secure a product at the best possible rate.

Alistair consistently goes above and beyond for his clients, particularly in challenging market conditions where lenders can withdraw mortgage products faster than applications can be submitted. His knowledge, responsiveness, and commitment made a potentially stressful situation much easier to navigate.

I wouldn't hesitate to use RMS and Alistair again in the future, whether that's for my next remortgage or when the time comes to attempt a move again. Highly recommended.

RMS is great ,i am particulary very pleased to have met Alistair,he will always go extra mile to deliver an excellent service per time .He just gave our recent re-mortgaging process a smooth sailing and i say a big thank you .

We were very pleased with the service we received when selling our mam’s house following her death. It was a difficult and emotional time for our family, but the estate agent was professional, compassionate and supportive throughout the whole process. They kept us informed, made everything as straightforward as possible and helped take some of the stress away. We really appreciate everything they did and would happily recommend their services.

We had a retirement flat to sell. Anyone who knows the mess the retirement home sector is in currently would understand how appreciative we are that Rook Matthews Sayer got us a sale over a very reasonable time-frame at a price very close to the figure at which we originally marketed the flat. We were happy how RMS presented the flat on their sales particulars. Communication was good and RMS have excellent sales staff. RMS made a good number of viewings and found us a buyer. We’ve just completed. For this we’re extremely grateful.

We have just sold our parents house through the Fenham, Newcastle branch of RMS. This was an excellent and friendly service. They looked after us and answered all of our queries. I would happily recommend their service.

The branch staff were very professional and supportive throughout, to ensure a positive customer journey experience. The marketing exercise was exceptional and the team used the latest 360 camera techniques. Thanks again Bruce, Ellie and Claire, and I can’t fault the service!

⭐⭐⭐⭐⭐ 10/10 – The Best Mortgage Advisor I’ve Ever Dealt With

I would like to give a huge thank you to Ash at RMS Agency for the outstanding service and support he provided throughout my mortgage process.

From the very beginning, Ash was professional, knowledgeable, friendly and extremely helpful. He took the time to explain everything clearly, answered all of my questions and always kept me updated throughout the process. Whenever I needed advice or reassurance, Ash was there to help and made the whole experience feel much easier and less stressful.

I have dealt with different people and services over the years, but I can genuinely say that Ash is the best mortgage advisor I have ever dealt with. His communication, professionalism and dedication to his clients are exceptional. He really goes above and beyond to make sure everything is handled properly and that you understand every stage of the mortgage process.

I would also like to thank RMS Agency for the excellent overall service. Having someone like Ash representing the company makes a huge difference to the customer experience.

I would highly recommend Ash to anyone looking for a mortgage advisor. If you want someone who is reliable, knowledgeable, approachable and genuinely cares about getting the best possible outcome for his clients, Ash is the person to speak to.

10 out of 10 from me. Absolutely first-class service.

Thank you again, Ash and the RMS team, for all your hard work, patience and support. It has been greatly appreciated.

Kind regards,
Sabor


Rook Matthews Hexham office have just completed the sale of my property. James Leah Scarlett and team have been very professional in all aspects of sale process. All staff go above and beyond to ensure a good service. I thank them all for their time trouble and kindness taken with my sale
I would highly recommend this office.

We had a fantastic experience with our mortgage advisor Alistair. He is incredibly helpful and friendly, we could not recommend him highly enough. He was approachable throughout the whole process and was always available if we had any questions or needed advice. Alistair went above and beyond in all aspects and made the process feel smooth and stress free. We felt well supported and he made us feel confident that we were making the right decisions by explaining the process so well.

The staff at RMS Ryton Branch were very proactive and helpful throughout the process. This was the second property they sold for us and would not hesitate to use them again.

Very good service, I was kept up-to date with sale at all times. Would highly recommend

RMS made the experience of selling my home simple and straightforward, they were always very accommodating and supportive throughout the whole process.

Excellent care, support and guidance throughout the sale process. The team made a difficult situation easier when the house sale fell through quickly re marketing my property and achieving a higher sale price. Once we neared completion Leah was proactive in chasing up the buyers solicitor to complete in the desired week. I would highly recommend RMS Hexham. The solicitor they recommended was also excellent. Thank you!

Great level of service and communication, especially when explaining things due to us being first time buyers. Michael was always quick to answer the phone or respond to emails, couldn’t recommend him enough.

We cannot thank the staff at the Alnwick branch enough.
Lorraine and her team go the extra mile with their support and dedication for Customer Service in our recent house purchase.
The staff are always polite and helpful whenever you have a question to ask and nothing is too much trouble for them to deal with. We would highly recommend them to anyone looking to buy or sell.

I loved using RMS they made the process so simple and had verified buyers lined up. Would not hesitate to use again.

The staff at Rook Matthews Sayer offer a totally professional sevice. They are efficient, warm and friendly and you can rely on them to keep you up-to-date with developments as well as go the extra mile. Thank you!

Excellent communication during my house purchase from everyone in The Bedlington office and Alistair my mortgage advisor .

Thank you for your superb service yet again Alistair. Efficient,reliable and friendly everytime.