Rook Matthews Sayer Recensioni 

871
•
TrustScore 5 su 5

4,8

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Scopri cosa dicono le persone

Valutata 4 stelle su 5

We had a retirement flat to sell. Anyone who knows the mess the retirement home sector is in currently would understand how appreciative we are that Rook Matthews Sayer got us a sale over a very reaso... Leggi di più

Valutata 5 stelle su 5

We were very pleased with the service we received when selling our mam’s house following her death. It was a difficult and emotional time for our family, but the estate agent was professional, compass... Leggi di più

Valutata 5 stelle su 5

RMS is great ,i am particulary very pleased to have met Alistair,he will always go extra mile to deliver an excellent service per time .He just gave our recent re-mortgaging process a smooth sailin... Leggi di più

Valutata 5 stelle su 5

We had a fantastic experience with our mortgage advisor Alistair. He is incredibly helpful and friendly, we could not recommend him highly enough. He was approachable throughout the whole process and... Leggi di più

Dettagli dell'azienda

  1. Agenzia immobiliare
  2. anche in
  3. Agenzia di affitti immobiliari
  4. Agenzia immobiliare per il settore commerciale
  5. Azienda per la gestione delle proprietà immobiliari
  6. Manutenzione immobiliare
  7. Perito immobiliare

Scritti dall'azienda

Rook Matthews Sayer (RMS) was established in 1990. At Rook Matthews Sayer, we offer a wide range of services, including residential sales, lettings, property management, auction sales, and commercial property services. Other services include mortgage and protection advice, as well as access to a trusted conveyancing panel. We have 14 offices and a dedicated team of around 120 members. We provide personalised, expert service, offering pre-marketing advice, professional photography, and support throughout the property sale process. We invest heavily in staff training and are deeply integrated into the local community, supporting charities and schools. We have extensive local knowledge and a strong reputation in the property market, with many of the offices having won the “Best Estate Agency” award over multiple years consistently. We focus on building long-term relationships, often having customers return over the years. We pride ourselves on being friendly, approachable, and supportive, guiding clients through every step of their property sale with care and expertise. The company’s approach is focused on providing a smooth, stress-free experience and achieving the best possible price for each property. We use cutting-edge technology and effective marketing strategies, as well as offering various marketing packages tailored to clients’ needs. Finally, our customers can rest assured that they're in safe hands. Rook Matthews Sayer is a member of Royal Institution of Chartered Surveyors, (RICS) which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details by visiting our website or by contacting our staff directly.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

871 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 83% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(871)

208 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Fantastic service.

Alistair went above and beyond for myself and my partner in the process of arranging our mortgage for the new house. Explained a lot of options we had to choose from which I wasn’t actually aware was available to us which really made a difference. From start to finish we were always kept in the loop on any updates. Would fully recommend Alistair to anyone for mortgage advice. Thanks again.

19 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Michael Storey – Mortgage Broker at Rook Matthews Sayer – Ryton

Micheal has been fantastic at explaining all the stages of applying and securing a mortgage to me as a first time buyer. He was transparent, discreet and personable. Micheal kept me informed at each stage the process through email and phone calls. He has been great at explaining all the extras that come with purchasing a house - like insurance and wills. I will definitely be using Micheal again and I 100% recommend.

19 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

First time using RMS, Alistair.

First time using RMS due to being advised to by a member of my family who use them a lot, particularly Alistair Bowman (Ashington / bedlington branch) and I can only say it was the best decision I made. Alistair has been exceptional throughout the whole time going through my re-mortgage with me and I would recommend him 100%. Alistair has been nothing but kind, calming, helpful and I cent thank him enough.

2 gennaio 2026
Non scritta su invito
Valutata 1 stelle su 5

Bad viewing experience

Dealt with Wendy. Arranged a house viewing. She forgot to tell the homeowner about it.

27 dicembre 2025
Non scritta su invito
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Risposta di Rook Matthews Sayer

Dear Ben,

We’re very sorry for the inconvenience caused and understand your frustration. We're aware that Wendy has been in contact with you since regarding the viewing.
Due to a genuine human error, the viewing confirmation was sent to you twice rather than to both you and the homeowner. Wendy has apologised directly and we appreciate you alerting us to this as it well help prevent this from happening again.

Kind Regards,
RMS

Valutata 5 stelle su 5

Very good service

Our mortgage advisor Jack Raine was professional, knowledgeable, and incredibly supportive throughout the entire process. He took the time to explain all our options clearly, answered every question promptly, and made what could have been a stressful experience feel smooth and manageable. We felt genuinely looked after and confident that we were getting the best possible deal. Highly recommended Jack to anyone looking for expert, trustworthy mortgage advice.
Thanks again Jack for all your help!

17 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

5* service

I would like to thank rook Matthews sayers for putting me in touch with Alistair bowman the mortgage advisor he helped me through out the full process, he gave me information from the start and even at the end of completion when everything was completed.

I would definitely recommend him and I’m very grateful for all his help and experience,

Many thanks rook Mathews for making my purchase easy and quick.

19 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Great Yet again

Yet again, using RMS and in particular dealing with Alistair at the Ashington branch made the process easier, and gave more reassurance than other providers I’ve used in the past.
Alistair went out of his way several times to communicate details, answer questions and nudge the provider of my mortgage when needed by e-mail, telephone and in person.

19 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

A superb experience all round.

I cannot speak highly enough about the service we got from Rook Matthews Sayer in Whitley Bay. From the outset, they won the battle to sell our property with their professional approach, handles the marketing and viewings with great understanding of what we, as sellers and the buyers needed to know. Needless to say, not only did we sell quickly, but above the listed price. A superb experience all round. They could not have been more helpful.

15 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

We used Rook Matthew Sayers mortgage advisor…

We used Rook Matthew Sayers mortgage advisors and worked with Alistair for our first-time buyer mortgage. He made the whole process incredibly easy and stress-free. His care, attention to detail, and customer service were absolutely 5-star. We couldn’t recommend him highly enough.

15 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Amazing team at Ashington branch…

I recently moved home using the Ashington branch of RMS.
They came highly recommended and they did not disappoint.
From the beginning of my journey to the end, I was given the most high standard of service from a friendly,professional team.
Nothing was a problem to any of them if any questions were raised they were promptly dealt with.The fees are very reasonable also.
I cannot thank them enough for making such a stressful time easier. If you are moving home in the Ashington area, don't hesitate...this team are absolutely outstanding.
Thank you to all at Ashington branch.

9 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Fantastic

Made a stressful time so much less stressful.

Everyone in the Whitley Bay branch was fantastic, nothing was ever too much trouble.

Special mention for Katie who made the possible last minute hitch just dissolve away!

8 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Extremely helpful and polite

The staff were very friendly and extremely helpful during a very long buying process. They were always helpful and quick to follow up on any questions asked. I would highly recommend RMS to any buyer or seller.

5 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Very professional company

We viewed a house that rook matthews of westdenton had advertised they were very professional they always were very helpful we vied the property a few times without any issues we went ahead and purchased the house and Clare from the westdenton branch was amazing all the way through very well done to her would definitely recommend using this company ⭐️⭐️⭐️⭐️⭐️

5 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Went in to Hexham branch and enquired

Went in to Hexham branch and enquired. I felt that the customer service was poor, no follow up, short e - mails and little interest. I won't be using them to sell my property.

20 novembre 2025
Non scritta su invito
Logo di Rook Matthews Sayer

Risposta di Rook Matthews Sayer

Dear Janine,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of expectations, and I hope our follow-up call provided some reassurance that we strive to deliver an excellent level of service to all our customers. As you can see from our high rating, our team is consistently praised for their customer service and communication, and we take it seriously when someone feels we have not met that standard. Our branch manager has since been in touch to understand the situation more thoroughly, and we appreciate the opportunity to address your concerns.

We'd like to wish you good luck in your property search.

Kind Regards,
RMS

Valutata 5 stelle su 5

Best mortgage advisor out there

Just completed another remortgage with Alistair. I think I’ve now solely used his services for over a decade now. Numerous remortgages and a house move.

If you need someone to give you the best, most realistic mortgage advice then look no further. He is a true professional and expert in his field.

Can’t recommend enough.

1 dicembre 2025
Non scritta su invito

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