Rook Matthews Sayer Recensioni 

870
•
TrustScore 5 su 5

4,8

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Valutata 4 stelle su 5

We had a retirement flat to sell. Anyone who knows the mess the retirement home sector is in currently would understand how appreciative we are that Rook Matthews Sayer got us a sale over a very reaso... Leggi di più

Valutata 5 stelle su 5

We were very pleased with the service we received when selling our mam’s house following her death. It was a difficult and emotional time for our family, but the estate agent was professional, compass... Leggi di più

Valutata 5 stelle su 5

RMS is great ,i am particulary very pleased to have met Alistair,he will always go extra mile to deliver an excellent service per time .He just gave our recent re-mortgaging process a smooth sailin... Leggi di più

Valutata 5 stelle su 5

We had a fantastic experience with our mortgage advisor Alistair. He is incredibly helpful and friendly, we could not recommend him highly enough. He was approachable throughout the whole process and... Leggi di più

Dettagli dell'azienda

  1. Agenzia immobiliare
  2. anche in
  3. Agenzia di affitti immobiliari
  4. Agenzia immobiliare per il settore commerciale
  5. Azienda per la gestione delle proprietà immobiliari
  6. Manutenzione immobiliare
  7. Perito immobiliare

Scritti dall'azienda

Rook Matthews Sayer (RMS) was established in 1990. At Rook Matthews Sayer, we offer a wide range of services, including residential sales, lettings, property management, auction sales, and commercial property services. Other services include mortgage and protection advice, as well as access to a trusted conveyancing panel. We have 14 offices and a dedicated team of around 120 members. We provide personalised, expert service, offering pre-marketing advice, professional photography, and support throughout the property sale process. We invest heavily in staff training and are deeply integrated into the local community, supporting charities and schools. We have extensive local knowledge and a strong reputation in the property market, with many of the offices having won the “Best Estate Agency” award over multiple years consistently. We focus on building long-term relationships, often having customers return over the years. We pride ourselves on being friendly, approachable, and supportive, guiding clients through every step of their property sale with care and expertise. The company’s approach is focused on providing a smooth, stress-free experience and achieving the best possible price for each property. We use cutting-edge technology and effective marketing strategies, as well as offering various marketing packages tailored to clients’ needs. Finally, our customers can rest assured that they're in safe hands. Rook Matthews Sayer is a member of Royal Institution of Chartered Surveyors, (RICS) which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details by visiting our website or by contacting our staff directly.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

870 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 83% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,8

Tutte le recensioni

(870)

207 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

House Sale

Absolutely superb service from Rook Mathews Ryton,
Very Professional, one to one service couldn’t thank all at this branch ( RYTON ) enough, from getting people through the door, to assisting with paperwork, plus solicitor, all in all top notch service,
5 star.

3 novembre 2025
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Thank you so much for leaving us a 5 star rating!

Valutata 5 stelle su 5

The team at the Hexham branch.

The team at the Hexham branch.
I would like to say a very big thank you to all staff at RMS Hexham for their help, especially Leah.
They kept me informed through every step of our moving process and were always at the other end of the phone when needed.

14 novembre 2025
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Thank you so much for leaving us a 5 star rating and for highlighting Leah to us!

Valutata 5 stelle su 5

Fast efficient friendly

Fast efficient friendly - kept in touch on a very regular basis with updates

2 novembre 2025
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Thank you so much for leaving us a 5 star rating John!

Valutata 5 stelle su 5

Impressive!

We bought our house via RMS at Bedlington and we were very impressed. Staff were friendly, professional, and dealt with any of our queries efficiently. Our moving process did drag out due to solicitor issues but we got there in the end! Big shout out to Claire!

4 novembre 2025
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Thank you so much for leaving us a 5 star rating Liz and for highlighting
Claire to us!

Valutata 4 stelle su 5

Good communication is vital…

I have recently delt with the Fenham branch of RMS for both letting and selling purposes. Although the whole process has been slow and frustrating at times there has been excellent communication and a very professional approach to getting satisfactory outcomes.

15 novembre 2025
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Thank you very much Jan, for taking the time to leave us a great review.

Valutata 5 stelle su 5

Excellent team /…

From start to finish this company / team have been amazing.
Steven , Stacey, Matthew and Dylan have all been an excellent help to me and my partner, guiding us through the sale of our late Aunty and Uncles property . They were very helpful, patient and understanding, exceeding any expectations we had. They made a potentially difficult process so easy.
Thank you all so much.

14 novembre 2025
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Thank you so much for leaving us a 5 star rating!

Valutata 5 stelle su 5

Great service


Micheal Storey at Rook Mathew Sayers has been outstanding to work with. He previously helped me secure a Buy-to-Let mortgage, and I have now returned to him for another BTL purchase because of the excellent service I experienced.
He is professional, knowledgeable, and always quick to respond. Micheal Storey explains every step clearly, makes the process smooth, and consistently finds the most suitable options based on my circumstances. His support has given me confidence throughout both applications, and everything has been handled efficiently from start to finish.
I highly recommend Micheal Storey for anyone looking for a reliable and experienced mortgage advisor. I will continue to work with him for future investment properties.

7 novembre 2025
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Thank you so much for leaving us a 5 star rating Rekha and for highlighting Michael to us!

Valutata 5 stelle su 5

Great Service

Great Service, Michelle, Jemma and Dawn were a massive help from start to finish and made the sale of my house stress free.

7 novembre 2025
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Thank you so much for leaving us a 5 star rating Jen and for highlighting the team to us!

Valutata 5 stelle su 5

Excellent service from the Fenham Branch

We received excellent service from the Fenham branch of Rook Matthews Sayer during our recent sale. Initially we met Stephen who explained the process and answered all of the questions we raised. We found all the team in the branch approachable and helpful. However, I would particularly like to thank Matthew for his support, hard work and tenacity to ensure our sale progressed. I'm very grateful for the updates he provided to ensure we were kept informed throughout the process.

30 ottobre 2025
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Thank you so much for leaving us a 5 star rating and for highlighting the team to us!

Valutata 5 stelle su 5

Very good service

We have recently sold our house through rook matthew sayer whitley bay and everybody from Lisa who valued it to katie who progressed it and every body in between were great they are a super team.highly recommend thank you so much john and Debbie S

30 ottobre 2025
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Thank you so much for leaving us a 5 star rating and for highlighting the team to us!

Valutata 5 stelle su 5

Hannah hay

I recently sold a property with rms Alnwick i dealt with hanna hay who was very helpful if I had any questions she would reply to my questions quickly and was very professional

6 ottobre 2025
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Thank you so much for leaving us a 5 star rating Martin!

Valutata 5 stelle su 5

Very happy customer

I am extremely happy with the selling of my house with this company. From the initial valuation with Alayna the process was handled in a very professional yet friendly manner. Michelle explained everything and was always happy to answer my queries and keep me informed whilst Dawn was on the ball with the finalising and completion of the sale. Would definitely recommend this estate agents.

31 ottobre 2025
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Thank you so much for leaving us a 5 star rating Caron!

Valutata 5 stelle su 5

Excellent service.

We have just bought a property via the West Denton branch of RMS estate agents. We found the staff to be very helpful, efficient and pleasant throughout the process and would certainly recommend them

4 novembre 2025
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Thank you so much for leaving us a 5 star rating Stewart!

Valutata 5 stelle su 5

Dawn at RMS kept me informed throughout…

Dawn at RMS in Blyth kept me informed throughout the selling of our property,even though it took longer than expected for everything to get finalised,Dawn always kept in contact with me,I would recommend RMS in the sale of your property,staff were always friendly and very polite whenever Dawn was unavailable,so thanks for everything

24 ottobre 2025
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Thank you so much for leaving us a 5 star rating and for highlighting Dawn to us!

Valutata 5 stelle su 5

Fantastic team!

Could not recommend Claire and the team at Bedlington highly enough. From the initial sign up all the way to completion, nothing was too much trouble. Having not sold a property before, I had lots of questions and worries, all of which were dealt with expertly and promptly, and Claire kept me on the right track with exactly when to start the search for my new property. The staff are always available to answer any queries, chase any problems and always with a positive and friendly manner. Claire and her team are a credit to Rook Matthew Sayer - thank you so much.

4 novembre 2025
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Thank you so much for leaving us a 5 star rating Nicola and for highlighting Claire and the team to us!

Valutata 4 stelle su 5

Helpful and friendly …

RMS helped me sell my Grandmother’s flat in Blyth after she passed away. I live over 300 miles away but the team facilitated the sale for me and kept me updated on all stages of the sale. Nothing was too much trouble, especially as this was a remote sale and I would definitely recommend this estate agent.

28 ottobre 2025
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Risposta di Rook Matthews Sayer

Thank you so much Laura for taking the time to leave this great review for our team in Blyth, they truly are an asset to us. We'd love to know how we could have made your experience 5 star worthy if you have any time to email us at marketing@rmsestateagents.co.uk any feedback is really appreciated. Many thanks, RMS

Valutata 5 stelle su 5

Absolutely Brilliant Service

Fantastic staff. They go beyond to help their clients. If you cant get in to see them and need help, they are only a phone call away.. I would Highly recommend the team in gosforth high street. Brilliant service. Many thanks to David, Natalie, Eve, and Chris. We couldn’t have done it without you. Not forgetting the rest of the team.

3 novembre 2025
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Risposta di Rook Matthews Sayer

We can't thank you enough for the time to you have taken to leave us such a fantastic review Lynn. We really appreciate you highlighting the team and recommending us!

Valutata 5 stelle su 5

44 Kielder Close.

I recently had to sell my mothers house as she unfortunately had to go into care. Michelle and Dawn from the Blyth office were so helpful from start to finish and I can not thank them enough for their help and guidance.
Paul D

31 ottobre 2025
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Risposta di Rook Matthews Sayer

Thank you very much Paul, for taking the time to leave Dawn and Michelle in RMS Blyth a lovely review. We're so pleased you felt supported by the team throughout the sale.

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