Richer Sounds - Websales Recensioni 

21.084
TrustScore 5 su 5

4,9

3 - 4 Hankey Place, SE1 4BB London, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I had never heard of you until my son in law recommended. We wanted a small TV for a spare room but were overwhelmed with choice. I really liked the layout of your website and the questionnaire to hel... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Went looking for a turntable to see what was available within my price range. Received excellent advice from some really friendly knowledgeable staff. Came away extremely satisfied with my new turntab... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I ordered a Cambridge MXN10 on a Sunday, I had an email to say it was awaiting my collection on Monday! I perhaps expected Tuesday, but this was exceptional service. The MXN10 is a really great bar... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Quick and effective dispatch, from a great company with great values. Better price than anyone else, which is always a winner. Having been a RS customer for many years I am unable to fault them. Eas... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

21K recensioni

5 stelle
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4,9

Tutte le recensioni

(21.084)

24.702 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Another great purchase

Another great purchase. VFM and serious quality. Customer since time began.

14 luglio 2026
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Risposta di Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Fab service the norm.

Fast, efficient service at a good price. Clear website and communications from both Richer Sounds (and not too much!) and from their carrier. Extended guarantee an added bonus. Had a shocking experience from another massive retailer and have learned the lesson to stick with Richer Sounds!

13 luglio 2026
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Risposta di Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Just needed a simple DVD/Blu-ray…

Just needed a simple DVD/Blu-ray player. Richer sounds offered a competitive price. Delivery was within predicted time. Panasonic unit was simple to setup and worked straight away.

13 luglio 2026
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Risposta di Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Blueray player.

I purchased a blueray player it was damaged in the post , they Replaced it within 24 hours superb service and they where very helpful, I highly recommend Richer sounds and will definitely deal with them again.

14 luglio 2026
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Risposta di Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Extremely Satisfied.

Delivery was speedy, the product was well packed, the delivery guy was pleasant and respectful my property, and also helped locate the item due to me being unable to lift such a large item. Extremely happy with the service you provided.

14 luglio 2026
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Risposta di Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Great tv at a very reasonable price

Great tv at a very reasonable price. I've used Richer Sounds before, and trust their shopping experience as well as their back up.
Would really struggle to shop elsewhere.

13 luglio 2026
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Risposta di Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Good value TVs

Good value TVs. Easy to order online and to track order. 6 year guarantee on many products.

13 luglio 2026
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Risposta di Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Great product and excellent delivery

Great product and excellent delivery! 📦
Thank you.

13 luglio 2026
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Risposta di Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Fabulous deal on a fantastic TV £200…

Fabulous deal on a fantastic TV £200 discount and a free soundbar to boot . Great delivery service from BJS whose communication leading up to the delivery was excellent

13 luglio 2026
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Risposta di Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Parting with my cash, has never been so enjoyable

Quick and effective dispatch, from a great company with great values. Better price than anyone else, which is always a winner. Having been a RS customer for many years I am unable to fault them. Easiest and most pleasant parting with my cash ever.

I normally visit the York store where Mike, Aaron, Joe and Kev have looked after me in the past but getting into town wasn’t happening anytime soon.

13 luglio 2026
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Risposta di Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

I got some really great advice from…

I got some really great advice from your extremely helpful experts.
The Orange Box is absolutely fantastic I love it so much. Thank you for your brilliant service. I will be back and will recommend you.

13 luglio 2026
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Risposta di Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Awesome customer services and great…

Awesome customer services and great prices. I love supporting a British business with this level of customer care.

26 gennaio 2026
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Risposta di Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Next day delivery

Next day delivery. El rapido.

13 luglio 2026
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Risposta di Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Valutata 4 stelle su 5

Ordered a TV on the weekend

Ordered a TV on the weekend, received it on the Wednesday, good service.
A couple of points I’d like to make, however, when ordering from your website it clearly states next working day or nominated day, neither option was available to me.
Also, upon purchasing my initial email stated delivery by the end of the month, which obviously was worst case scenario, so your delivery promise isn’t entirely accurate.

13 luglio 2026
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Risposta di Richer Sounds - Websales

Thank you for the positive rating and comments. Premium options for delivery are available via our website, but currently for out of stock items, which the product you purchased was at the time, we're only able to offer our free 3-5 working day service. We're working with our web developers to improve this asap, and your feedback will spur us on to accelerate this.

I'm sorry that the expected date for stock appeared to be unrealistic and whilst we always aim to under promise and over deliver, please accept my apologies for any hassle caused, I will review the dates we gave directly via our buying team.

I do hope you are happy with the new TV, and if you need any further help at all please feel free to get in touch via the below address..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Excellent experience purchasing TV online

Normally buy electrical entertainment goods from Richer Sounds as they always offer a good price, plus a 6-year warranty - peace of mind when spending £500+ on a new TV! Item was delivered quickly on my specified day, it was intact and worked perfectly! Will be using Richer Sounds again no doubt!

26 giugno 2026
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Risposta di Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

> Richer Sounds provided an excellent…

> Richer Sounds provided an excellent shopping experience. The website was well laid out, making it easy to find the product I was looking for, with clear specifications and helpful information. Ordering was simple, the checkout process was quick, and communication throughout was excellent. Overall, a smooth and professional experience that I'd happily use again.

23 giugno 2026
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Risposta di Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Super easy

Super easy, great communication. Product is perfect. 100% would use Richer Sounds again.

13 luglio 2026
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Risposta di Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

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