Richer Sounds - Southampton Recensioni 

2647
TrustScore 5 su 5

4,9

77 London Road, SO15 2AA Southampton, GB


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Valutata 5 stelle su 5

Prompt and very helpful service from staff. Ordered 2 Pure Dab+ Radios on Sunday via normal, not paid for, delivery and they arrived by DPD on the following day!! I have always found Richer Sounds in... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I called in as I happened to be near the Southampton store, after considering a sub woofer for some while. Ben was terrifically helpful, not pushy, but after checking my needs and current set-up, reco... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great Service!! Ordered online, arrived the next day. The guy I spoke with was knowledgeable and very helpful making the small purchase pleasurable. Always loved Richer Sounds, superb product range, h... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

It is always an excellent experience dealing with this company. I have dealt with them over many years. The engagement with the staff has always been such that I have never found better. Southampton... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,9

Tutte le recensioni

(2647)

24.319 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Tom extremely helpful

Tom extremely helpful. He was polite and very knowledgable.
I am very grateful for his help finding the best tv for my budget and needs .

2 aprile 2026
Non scritta su invito
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Risposta di Richer Sounds - Southampton

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Fantastic staff at the Southampton…

Fantastic staff at the Southampton branch. Excellent product knowledge and very friendly.

23 gennaio 2026
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Risposta di Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Great honest advice and options

Great honest advice and options. Easy to order and all round great friendly experience

24 marzo 2026
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Risposta di Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Valutata 4 stelle su 5

Good expert advice

Good expert advice
Turntable not easy to set up

24 marzo 2026
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Risposta di Richer Sounds - Southampton

We’re really pleased to hear that you found the colleagues advice helpful but apologies the set up of your new item proved challenging. Turntables can sometimes be a little more involved, particularly for first‑time setup, so I'll check in with the store to remind them to always explain to customers in the event of a problem to call the store for help.

If you are still having issues of course please do get in touch, otherwise I hope you are happy with the quality of the system and thank you again for your custom.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

I couldn’t be more impressed with the…

I couldn’t be more impressed with the level of care, attention to detail, and overall service provided by Richer Sounds. From the very first interaction right through to after the purchase, the experience has been nothing short of outstanding.

A special mention has to go to Jim, who was incredible throughout the entire process. His depth of knowledge and genuine passion for what he does really stood out. He took the time to fully understand what I was looking for, offered thoughtful and tailored advice, and ensured I felt confident in every decision.

What really sets the experience apart is that the support didn’t stop once the purchase was made. The aftercare has been just as strong—responsive, helpful, and clearly focused on making sure everything continues to perform exactly as expected.

It’s rare to come across this level of professionalism combined with such a personal touch. I wouldn’t hesitate to recommend Richer Sounds to anyone looking for not just great products, but a truly exceptional customer experience.

In addition for my thanks to Jim I would also like to thank Marc for his outstanding commitment to my needs in purchasing this projector and screen. He is always on hand to assist and guide me through each part of my set up

21 marzo 2026
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Risposta di Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

The only place to buy anything media…

The only place to buy anything media watching related. Knowledgeable staff. Well presented shop. Good prices and great guarantee.

22 marzo 2026
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Risposta di Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Great serivce at the Southampton…

Great serivce at the Southampton branch, the staff are so friendly and can't be more accomodating.
The products they sell they stand by and I felt at ease talking through the options. They didn't push for a specific sale either, just made sure I was making the right choice and I felt I had the opportunity to test and be satisified myself that I made the right choice.
It's always good to feel like I'm supporting my local store as well.

20 marzo 2026
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Risposta di Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

All round great service

All round great service, Friendly informative staff, and a excellent delivery service

16 marzo 2026
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Risposta di Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Second to none

Honestly, the customer service at Richer Sounds is really second to none.

25 marzo 2026
Non scritta su invito
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Risposta di Richer Sounds - Southampton

Thank you for your 5 star review!

Valutata 5 stelle su 5

Thank you Ben.

Richer Sounds listened to our requirement for speakers to replace our thirty year old ones and suggested several options, one of which we purchased at a very reasonable price and we have been very pleased with them. Ben was extremely helpful and Dexter was an impressive support.

17 marzo 2026
Non scritta su invito
Logo di Richer Sounds - Southampton

Risposta di Richer Sounds - Southampton

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

All perfect

All perfect. Thanks

14 marzo 2026
Logo di Richer Sounds - Southampton

Risposta di Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Can I say what a wonderful experience

Can I say what a wonderful experience, I didn’t want to leave the store the staff were great had a lovely time. The thing about richer sounds staff is they don’t push you into buying something you don’t want. There really helpful and cheery. Long live richer sounds.

24 febbraio 2026
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Risposta di Richer Sounds - Southampton

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Popped into Southampton store to have a…

Popped into Southampton store to have a demo of a few speakers. Excellent knowledge and customer interaction. Will definitely come back for future purchases.

7 marzo 2026
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Risposta di Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Fantastic advice from Richer Sounds

Fantastic advice from the Southampton team on what sound system to play my music on. My records have never sounded so good.

7 marzo 2026
Logo di Richer Sounds - Southampton

Risposta di Richer Sounds - Southampton

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Great advice from James at Southampton

Great advice from James at Southampton, prompt delivery and expert installation from your partners, good value.
Overall an excellent experience, a very happy customer who will be back.

6 marzo 2026
Logo di Richer Sounds - Southampton

Risposta di Richer Sounds - Southampton

Thanks for your great feedback and for supporting local business.

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