Richer Sounds - Southampton Recensioni 

2622
TrustScore 5 su 5

4,9

77 London Road, SO15 2AA Southampton, GB


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Valutata 5 stelle su 5

Amazing service from Rob and the team at Richer Sounds Southampton. Knowledgeable, friendly they really try to understand what works for you as an individual then go the extra mile to find the right s... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Paul, I couldn’t give higher praise, thank you so much for your help in not only assisting me with purchasing a new turntable but going out of your way to help when I later discovered I needed a ne... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I made an online purchase, a OLED TV, collection etc was handled perfectly. If I have any concerns, its relating to the picture quality.... I am not sure, I am receiving the best quality picture, the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I am not really one for leaving reviews. However, I have recently made a purchase from Richer Sounds in Southampton. The items I purchased I was very unsure about. I mean it's all new techno... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
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4,9

Tutte le recensioni

(2622)

23.773 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

New TV purchase.

Excellent service from the staff when visiting the Southampton store to purchase new TV.

26 giugno 2026
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Risposta di Richer Sounds - Southampton

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Amazing service from Rob and the team…

Amazing service from Rob and the team at Richer Sounds Southampton. Knowledgeable, friendly they really try to understand what works for you as an individual then go the extra mile to find the right solution for you. Keep it up Rob & Team, a credit to Richer Sounds and an absolute breath of fresh air Vs online or huge retailer blandness.

1 luglio 2026
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Risposta di Richer Sounds - Southampton

Thank you for your wonderful feedback

Valutata 5 stelle su 5

I made an online purchase

I made an online purchase, a OLED TV, collection etc was handled perfectly. If I have any concerns, its relating to the picture quality.... I am not sure, I am receiving the best quality picture, the ones in the shop. look better than the one I am getting, so a quick call from one of your experts to passify me would be great.

26 giugno 2026
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Risposta di Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Valutata 3 stelle su 5

I bought a 75 inch tv 18 months ago

I bought a 75 inch tv 18 months ago. The screen has gone so Richer Sounds advised me to deal with the producers directly. They took several days to come and collect it and tell me it will take 2 weeks to repair ? So no World Cup in 75 inch tv for me. No involvement from richer sounds at all !!

25 giugno 2026
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Risposta di Richer Sounds - Southampton

I was really sorry to read your TV has developed a fault. We do often allow the manufacturers to repair products on our behalf, generally this is of a benefit to customers as they can service their own products quickly and of course as the retailer we still take full responsibility and ownership. I appreciate your frustration however, especially as the World Cup is in full swing.

We will contact you directly to discuss getting a loan unit arranged for you ensuring all is resolved to your satisfaction..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Helpful as ever

Helpful as ever. Delighted with my headphones as recommended by the Southampton branch and importantly within my budget.

24 giugno 2026
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Risposta di Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Excellent service

Paul, I couldn’t give higher praise, thank you so much for your help in not only assisting me with purchasing a new turntable but going out of your way to help when I later discovered I needed a new receiver as well.
An expensive Fathers Day made easy and pain free.
Fabulous product knowledge and first class customer service. Greatly appreciated.
Sounds amazing too! 😎😁🎶🎶

21 giugno 2026
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Risposta di Richer Sounds - Southampton

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Great interaction with staff

Great interaction with staff member. Knew their stuff and was very engaging.

22 giugno 2026
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Risposta di Richer Sounds - Southampton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

I have been purchasing my audio…

I have been purchasing my audio equipment from Richer Sounds for some years now and quite honestly I don't feel the need to go anywhere else. The combination of informative web site,stores with knowledgeable staff and keen pricing is exactly what I require.

18 giugno 2026
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Risposta di Richer Sounds - Southampton

Thank you for your 5 star review!

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service. Southampton branch

18 giugno 2026
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Risposta di Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Outstanding service from Richer Sounds Southampton

I am not really one for leaving reviews. However, I have recently made a purchase from Richer Sounds in Southampton.
The items I purchased I was very unsure about. I mean it's all new technology to me.
However the purson I spoke to (Marc) was absolutely outstanding in every way.
Explained everything to me in a way I could understand. He was nothing short brilliant.

I live on the isle of Wight, we do not a dedicated Hi-Fi store here, so Richer Sounds in Southampton was my store.

Anyone thinking of upgrading or just buying a new piece of kit you must go to Richer Sounds in Southampton. You will not be disappointed.

Thank you again Marc.

22 giugno 2026
Non scritta su invito
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Risposta di Richer Sounds - Southampton

Thank you for your 5 star review!

Valutata 4 stelle su 5

poor sound from pickup cartridge.

The pickup cartridge produced a distorted sound and I replaced it with another I already had which improved the sound. This was not easy as the head is not removable.

12 giugno 2026
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Risposta di Richer Sounds - Southampton

Thank you for your feedback, I'm sorry of course that you experienced issues with the cartridge from your new purchase. Whilst I appreciate you have resolved the issue yourself, should you wish to discuss this further please do get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Great service.

Purchased a CD player from Richer Southampton.
Top customer service.

11 giugno 2026
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Risposta di Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Very easy to order

Very easy to order, and the bonus was U actually was able to talk to someone.

11 giugno 2026
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Risposta di Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Bought a second budget DVD player for…

Bought a second budget DVD player for another room as we were so pleased with the first. The local branch actually called you when the item arrives for collection. Top service as always.

10 giugno 2026
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Risposta di Richer Sounds - Southampton

Thank you for your 5 star review!

Valutata 5 stelle su 5

Great service from Southampton

Great service from Southampton. I walked in thinking of buying one amp and walk out with another the Taga Harmony. Really appreciated the advice and service from Marc and it's a great piece of kit. I might have to look at speakers next...

8 giugno 2026
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Risposta di Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Your staff were very polite and…

Your staff were very polite and efficient

7 giugno 2026
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Risposta di Richer Sounds - Southampton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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