Richer Sounds - Southampton Recensioni 

2647
TrustScore 5 su 5

4,9

77 London Road, SO15 2AA Southampton, GB


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Valutata 5 stelle su 5

Prompt and very helpful service from staff. Ordered 2 Pure Dab+ Radios on Sunday via normal, not paid for, delivery and they arrived by DPD on the following day!! I have always found Richer Sounds in... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I called in as I happened to be near the Southampton store, after considering a sub woofer for some while. Ben was terrifically helpful, not pushy, but after checking my needs and current set-up, reco... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great Service!! Ordered online, arrived the next day. The guy I spoke with was knowledgeable and very helpful making the small purchase pleasurable. Always loved Richer Sounds, superb product range, h... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

It is always an excellent experience dealing with this company. I have dealt with them over many years. The engagement with the staff has always been such that I have never found better. Southampton... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
4 stelle
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4,9

Tutte le recensioni

(2647)

24.319 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great Service

The guys were really helpful and sorted out the remedy I want without argument. Compared to telesales I felt I was being listen to and guided.
The original problem related to a CD player where I believe the Ad was misleading and the instructions that came with it frankly useless. I tried to send you a review of the item but got to a page which said Submit Review without any indication of where you entered what you wanted to say.
Still waiting replacement by but I was told it would probably be April before new kit is available so not concerned in any way.

5 marzo 2026
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Risposta di Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Record player & active speakers

Popped in for a look & advice on a turntable.....came out £500 lighter.
Sales guy was helpful knowledgeable & honest.

28 dicembre 2025
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Risposta di Richer Sounds - Southampton

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Knowledgeable and Friendly

Friendly and Helpful. Great product knowledge

1 marzo 2026
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Risposta di Richer Sounds - Southampton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Great service at great prices

Great service at great prices, I was debating on a few different TVs but after a great conversation I managed to pick the one I wanted and I love it!

21 gennaio 2026
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Risposta di Richer Sounds - Southampton

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Fitueyes Eiffel Audio Rack V2…

I bought a Fitueyes Eiffel Audio Rack V2 in walnut for my new Hi-Fi system online from Richer Sounds. It was delivered the following day in good condition. It took a bit longer to put together than I expected but everything fitted together very well. It provides a stable base for my Hi-Fi separates and is a well made and good looking piece of furniture.

17 febbraio 2026
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Risposta di Richer Sounds - Southampton

Thank you for your 5 star review!

Valutata 5 stelle su 5

Had a great experience from the guys…

Had a great experience from the guys when finding my next rv,and they made it so easy especially tom who was a great help.

28 febbraio 2026
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Risposta di Richer Sounds - Southampton

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Very quick service with good advice…

Very quick service with good advice followed by a useful demonstration. much appreciated help with the goods to the car. The items I bought are perfect for my requirements.

25 febbraio 2026
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Risposta di Richer Sounds - Southampton

Thank you for your 5 star review!

Valutata 5 stelle su 5

The gentleman who served me was…

The gentleman who served me was knowledgeable and when I described what I needed, he knew exactly which product to offer me. He was courteous, friendly and helpful. The headphones had to be ordered from the warehouse and were delivered to my home the following day. I am delighted with them. Thank you.

24 febbraio 2026
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Risposta di Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Another excellent visit to Richer…

Another excellent visit to Richer Sounds.
Great products, great advice, great prices and a very experienced team!!

24 febbraio 2026
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Risposta di Richer Sounds - Southampton

Thanks for your great feedback and for supporting local business.

Valutata 4 stelle su 5
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Risposta di Richer Sounds - Southampton

Thank you for the great review. We’re delighted you found the technical information useful — making sure customers feel confident in their decision is very important to us. If you ever have any questions about your setup, we’re always here to help.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Brilliant customer service

Brilliant customer service! Southampton helped me out of a situation, gave me loads of advice for future purchases. The Cambridge CD player I came home with sounds amazing even through my 1976 Trio receiver!!

1 marzo 2026
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Risposta di Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Choosing a replacement TV

I had to visit Richer Sounds to choose a replacement TV due to the previous TV I had that had developed a fault that was not repairable. The whole experience I had was fantastic the service was second to none. The staff were very helpful and friendly with product knowledge to match. Why shop anywhere else? Keep up the good work.

18 febbraio 2026
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Risposta di Richer Sounds - Southampton

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 4 stelle su 5

Good knowledge and service at Richer Sounds, Southampton

I visited Richer Sounds in Southampton, after learning that they are an outlet for Ortofon - I need a decent magnetic cartridge for my Transcriptors turntable.
I found them knowlegeable and helpful - they provided me with technical information I was unable to find on the Ortofon website.
I bought a mid-range Ortofon moving magnet cartridge. It was not in stock, but was delivered when promised. I have now fitted it, and it works well with my turntable and Quad 33/303 setup.

19 febbraio 2026
Valutata 5 stelle su 5

Staff have great knowledge

Staff have great knowledge of all their products and explained everything in terms that were easy for me to follow

30 novembre 2025
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Risposta di Richer Sounds - Southampton

Thank you for your 5 star review!

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