Richer Sounds - Reading Recensioni 

1767
TrustScore 5 su 5

4,9

114 Oxford Road, RG1 7NE Reading, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The team at the Reading branch of Richer Sounds have been incredible! They've offered invaluable advice and a level of support I simply wasn't expecting. I went in with a pretty good idea of what... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Richer Sounds helped me out of a tight spot. The Hisense STP I bought developed a fault (dead pixel). As it was still under warranty, Hisense were responsible for fixing it. The day before the courie... Leggi di più

Valutata 5 stelle su 5

I was served by Luke in Telesales who was patient & helpful. I've been a Richer customer since 1989 & NEVER had a problem - always pleasant to browse & purchase. Despite opting for free postage... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My husband Bought a fantastic sounding soundbar but found it too complicated, setting up to work withmusic streaming services by wi fi instead of the normal Bluetooth. Spoke to the manager and st... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

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4,9

Tutte le recensioni

(1767)

23.773 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Rory in the Reading branch was very…

Rory in the Reading branch was very helpful and new his product kniwledge was very good. He was very polite listened to what i was saying and chise the right system for myself. Thank you Rory 😄in future i will be going bk to Richersounds for more of my home systems equipment.

25 aprile 2026
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Risposta di Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Very helpful

Very helpful, great service.

23 aprile 2026
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Risposta di Richer Sounds - Reading

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Expert

Expert, patient and friendly help and advice - always

21 aprile 2026
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Risposta di Richer Sounds - Reading

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Really friendly

Really friendly, knowledgeable and efficient. Thank you to the Weybridge team.

16 aprile 2026
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Risposta di Richer Sounds - Reading

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Delivered late but that was traffic…

Delivered late but that was traffic congestion. Good to see my product was securely strapped in. Sound bar was different to one advertised. I'm not an expert so don't know if it is of the same spec or better or worse?

14 aprile 2026
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Risposta di Richer Sounds - Reading

Thank you for your 5 star review!

Valutata 5 stelle su 5

Superb service

Recently went into the Reading store, looking for some advice about upgrading my Ortofon 2M Blue to a Bronze. Dan was extremely helpful, must have noticed my trepidation when we were talking about changing the cartridge, and he offered to fit it for me! The Bronze cartridge and stylus arrived the next day, took it in with the headshell, expecting to leave it for a few days, but received a call later that afternoon to say that it was done (by Steve, the manager).
Extremely good service, and I am very pleased with the result - now happily working my way through my favourite albums, and hearing stuff which I never knew was there.

10 aprile 2026
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Risposta di Richer Sounds - Reading

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Choosing speakers

We spent a happy hour auditioning 3 sets of speakers before choosing the Focal. Dan was very helpful throughout, indeed he recommended the Focal speakers, which were on sale at a good discount.
All in all a very satisfactory experience.

29 marzo 2026
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Risposta di Richer Sounds - Reading

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

I rang in to check availability of a set of B&W speakers

I rang in to check availability of a set of B&W speakers and spoke to Dan on Friday. He gave me some great advice on an appropriate set of speaker cables and I placed my order over the phone for the speakers and cables. Steve rang me on Monday to say the speakers had arrived. I collected on Tuesday - all super smooth. Thanks to Dan, Steve, Rory, and Luke for a great buying experience.

10 aprile 2026
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Risposta di Richer Sounds - Reading

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Excellent service and good price

Excellent generally, but also solved a set-up problem over the phone with relative ease. Also, easy to reach on the phone to get immediate help.

10 aprile 2026
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Risposta di Richer Sounds - Reading

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Great Service

I made my order over the phone. The advisor was very helpful & patient. My order went through with no problems & was delivered promptly. 6 year guarantee really appreciated.

10 aprile 2026
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Risposta di Richer Sounds - Reading

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Top retailer.

Quality products at reasonable prices. Great technical backup.
Delivery times spot on.

16 aprile 2026
Non scritta su invito
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Risposta di Richer Sounds - Reading

Thank you for your 5 star review!

Valutata 5 stelle su 5

Outstanding service

I am very impressed with the service the whole team at Richer Sounds Reading provided.
A super knowledgeable, professional and friendly team who went above and beyond to ensure I was happy with my purchases.
It's not often you find such outstanding customer care along with very competitive prices.

4 aprile 2026
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Risposta di Richer Sounds - Reading

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Always good service

Regular shopper at RS over the years. Called in to discuss what I wanted as I couldn't get to a store, chatted about part-ex on old audio and got helpful advice that suggested in my case I'd be better not to. Placed my order over the phone, was able to use whichever payment method I wanted and the new kit was delivered as quickly as possible given the Easter weekend in the middle. Will continue to use for as long as I need AV gear

6 aprile 2026
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Risposta di Richer Sounds - Reading

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Purchased 3 Tvs 3 differemt ocasions…

Purchased 3 Tvs 3 differemt ocasions with this company aways good deal given - highly recomended them

7 settembre 2025
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Risposta di Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Eager to help

Eager to help. Very good knowledge, and took time to set up the speaker in your sound room so I could listen Thank you.

4 aprile 2026
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Risposta di Richer Sounds - Reading

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Friendly staff who took the time to…

Friendly staff who took the time to listen to our needs before explaining and demonstrating various options so as to assist in our choosing of products that we required. Great range of items in store and a great listening room to demonstrate. Great prices as well to suit every budget

1 aprile 2026
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Risposta di Richer Sounds - Reading

Thank you for your 5 star review, it’s lovely to read your comments.

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