Richer Sounds - Reading Recensioni 

1767
TrustScore 5 su 5

4,9

114 Oxford Road, RG1 7NE Reading, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The team at the Reading branch of Richer Sounds have been incredible! They've offered invaluable advice and a level of support I simply wasn't expecting. I went in with a pretty good idea of what... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Richer Sounds helped me out of a tight spot. The Hisense STP I bought developed a fault (dead pixel). As it was still under warranty, Hisense were responsible for fixing it. The day before the courie... Leggi di più

Valutata 5 stelle su 5

I was served by Luke in Telesales who was patient & helpful. I've been a Richer customer since 1989 & NEVER had a problem - always pleasant to browse & purchase. Despite opting for free postage... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My husband Bought a fantastic sounding soundbar but found it too complicated, setting up to work withmusic streaming services by wi fi instead of the normal Bluetooth. Spoke to the manager and st... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
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4,9

Tutte le recensioni

(1767)

23.773 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

i visited a RS shop recently to listen…

i visited a RS shop recently to listen to bookshelf speakers and came away dreaming of a floor standing model made by Dali. It was important to see and listen to various speakers to get a better sense of what was out there, their qualities and to help define what I wanted in a speaker. I appreciate all the time Rory gave me.

19 maggio 2026
Logo di Richer Sounds - Reading

Risposta di Richer Sounds - Reading

Thanks for your feedback, great to read you were happy with our service.

Valutata 4 stelle su 5

Order done on line very easy and…

Order done on line very easy and delivery was prompt so would definitely use again.

19 maggio 2026
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Risposta di Richer Sounds - Reading

Thank you for taking the time to leave us your review, it's great to hear all went smoothly and that you will consider shopping with us in the future!

Hopefully next time we will able to attain a full five star review, and of course if there were any areas you feel we could have improved within this time, we're always glad of feedback and can be contacted via the below address..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Exceptional service from Richer Sounds Reading.

I have used Richer Sounds Reading on a number of occations and have always had a great experience. 18 months ago I had the itch to upgrade my 40 year old speakers so arranged a Demo with James who was very helpfull. I ended up liking the Dali Oberon 5 which were over my budget so I didnt purchase. Due to recent price drop I decided to try again. This time I saw Rory who allowed me to trial the Oberon 5 at home as I was worried they might be too much for my small living room. This really was helpful as it proved I was right to be wary, so on return Rory demoed some smaller speakers and I decided on Warfedale Evo 5.1 . I was also allowed to trial at home the shop units, which I was happy with and so went ahead with the purchase. At no time did I feel pressured to buy and the advice was appreciated. Thank you all at Reading branch .

8 maggio 2026
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Risposta di Richer Sounds - Reading

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Very friendly knowledgeable staff

Very friendly knowledgeable staff. Extremely helpful

8 maggio 2026
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Risposta di Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Nice and helpfull.

They are a well run,friendly and helpfull team. Richer sounds should be your first port of call for all things HI-Fi. Thier TV's aren't bad as well!

9 maggio 2026
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Risposta di Richer Sounds - Reading

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Great experience

Great experience, exceeded expectations. James was very helpful. Will use again as an alternative to defaulting to buying online.

8 maggio 2026
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Risposta di Richer Sounds - Reading

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

A positive out of a negative

Whilst I had a disappointing experience with a TV being delivered damaged, it was very quickly resolved and also price matched. Dan did an exceptional job and I know the damaged TV was down to packers and distribution. The customer service was as expected from Richer Sounds; excellent .

6 maggio 2026
Logo di Richer Sounds - Reading

Risposta di Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

knowledgeable and friendly staff.

The staff were very knowledgeable and helped me choose the right cinema received and accessories. Very friendly staff. Really recommend my local Reading branch team.

14 aprile 2026
Logo di Richer Sounds - Reading

Risposta di Richer Sounds - Reading

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Luke in the Reading shop was great

Luke in the Reading shop was great. He ordered the item that I couldn't and prepared the speaker cables ready for their deployment all with the customer professionalism needed.

3 maggio 2026
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Risposta di Richer Sounds - Reading

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Richer Sounds have a simple formula

Richer Sounds have a simple formula, experienced, polite staff, efficient support from HQ. Their products are always competitively priced, delivered efficently and with a decent guarantee. There is no need to go anywhere else, just brilliant.

30 aprile 2026
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Risposta di Richer Sounds - Reading

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

First class service from the team at…

First class service from Richer Sounds at the Reading branch particularly James & Dan who assisted me in purchasing a tuner/amplifier and record deck.
It's a pleasure dealing with a company who go above and beyond with customer service and knowledge of the product.

6 maggio 2026
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Risposta di Richer Sounds - Reading

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

GREAT SERVICE AND STAFF ARE ALWAYS VERY…

GREAT SERVICE AND STAFF ARE ALWAYS VERY PLEASENT, ALWAYS PURCHASE MY TV'S AND AV RECEIVERS FROM THEM . READING IS A BRILLIANT SHOP AND THEY DO GREAT PRICES.EVEN THERE AFTER SERVICE IS TOP NOTCH WHICH IS SOMETHING YOU DO NOT GET WITH A LOT OF PLACES THESE DAYS

28 aprile 2026
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Risposta di Richer Sounds - Reading

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

I always fine Richer Sounds is easy to…

I always fine Richer Sounds is easy to deal with competitive pricing.

26 aprile 2026
Logo di Richer Sounds - Reading

Risposta di Richer Sounds - Reading

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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