Richer Sounds - Plymouth Recensioni 

2274
TrustScore 5 su 5

4,9

87-89 Exeter Street, PL4 0AH Plymouth, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

⭐⭐⭐⭐⭐ Fantastic service at the Plymouth Exeter Road branch!I recently visited the branch to purchase some interconnection cables and was served by Yang. He mentioned he was new to the sales team, but... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very helpful assistant in the shop, delivery arrived on time and received a phone call to advise us that it had arrived in the shop. Excellent price given with the additional VIP voucher. Would defin... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I needed a new 10m, HDMI cable and like trying to pick a toothpaste of a supermarket shelf found it a bit confusing! One 'phone call later and I was very satisfied that I had ordered the right one,... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Polite, well informed, friendly, helpful staff who clearly enjoy their work. Competitively priced quality product making this store my one stop shop for my AV requirements. Only suggestion for the fut... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(2274)

24.861 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

"I’ve been a regular at Richer Sounds…

"I’ve been a regular at Richer Sounds in Plymouth for years and have never been disappointed. You always get honest, expert advice without any pressure to buy—which is rare these days. Whether you're a hi-fi expert or a total beginner, the staff make you feel welcome. It’s my go-to spot for quality gear and great service."

21 marzo 2026
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Risposta di Richer Sounds - Plymouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Good service

19 marzo 2026
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Risposta di Richer Sounds - Plymouth

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Excellent service from everyone…

Excellent service from everyone throughout the whole buying process, from advice and guidance in the Sheffield store and support on-line from the Plymouth store in price matching then beating a competitor price. Delivery team were also very helpful. We would have no hesitation in using Richer Sounds again in the future.

19 marzo 2026
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Risposta di Richer Sounds - Plymouth

Thank you for your 5 star review!

Valutata 5 stelle su 5

Great customer service from Jay

Great customer service from Jay. Pleasure to do business as usual. Always best price and I’m very happy with my purchase

19 marzo 2026
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Risposta di Richer Sounds - Plymouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

very good pricing, PLYMOUTH store WITH PARKING

very good pricing, super clear communications, quality product, ability to extend warranty easily, location of Plymouth store (striking distance of the city centre, and WITH PARKING!) Lovely staff, really knowledgeable, and genuine enthusiasts e.g. of vinyl

19 marzo 2026
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Risposta di Richer Sounds - Plymouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

I was able to talk to a real person on…

I was able to talk to a real person on the phone for advice in finding exactly what suited me; he was very charming and helpful.

18 marzo 2026
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Risposta di Richer Sounds - Plymouth

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

They are the perfect company

They are the perfect company. Amazing knowledge, service, and great prices. Plus quick delivery.

13 marzo 2026
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Risposta di Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

Valutata 4 stelle su 5

Price

Price, prompt delivery

12 marzo 2026
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Risposta di Richer Sounds - Plymouth

Thanks for taking the time to leave your review – it’s great to hear you were pleased with both the price and the prompt delivery. Your feedback really is genuinely appreciated and helps us understand what we’re getting right.

If there’s ever anything more we can help with in the future, or if you feel there’s anything we could do to make that next visit a full 5★ experience, please don’t hesitate to get in touch with us..

seniorcomplaintsteam@richersounds.com.

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

A great place for good advice

I am always greeted with a friendly smile and a willing to help. I get good advice when discussing options of the type of product I want to buy and always get excellent service.

11 marzo 2026
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Risposta di Richer Sounds - Plymouth

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

We bought a new LG TV from you…

We bought a new LG TV from you recently. The staff in the shop were very helpful and pleasant. The purchase was made efficiently and with no delays and the TV and Freeview box were set aside for Kevin to collect for us.
Those were the positive points.
I felt I had to buy another TV as the Panasonic I bought from you last April had developed a fault. It has been sent away for repair leaving us with no TV in our lounge. Your guarantee does not provide a spare set and we found it too inconvenient to manage without a TV to watch. This was made even more difficult because my husband has Alzheimer's disease. Watching TV is his only entertainment during the day.

9 marzo 2026
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Risposta di Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

As always helpful service

As always helpful service, rapid delivery, aided me in carrying TV to the car.

9 marzo 2026
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Risposta di Richer Sounds - Plymouth

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Great Service, Great Outcome

My Cyrus CD7 had given up the ghost after 25 years of service so i was looking for a replacement. I had been told by a dealer locally that the replacement - CDi had sold out completely and not available anywhere. Richer Sounds were advertising stock. I was sceptical so I called the Plymouth branch and spoke to Oana who was helpful, professional and answered my questions - took and order and communicated a delivery date. The product did turn up - earlier than promised and is now working well in the HiFi stack. I then received an email from Oana to check everything was OK. Great service is alive and living in Plymouth !

6 marzo 2026
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Risposta di Richer Sounds - Plymouth

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Television

Was helped to make a decision of what was best for me, on choosing a Tv

5 marzo 2026
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Risposta di Richer Sounds - Plymouth

Thank you for your 5 star review!

Valutata 5 stelle su 5

Above and Beyond Service

From the outset the staff at the Plymouth branch have been helpful and personable upon purchasing a number of items.
When there was a problem with a Cambridge Audio amp they went beyond strict protocal to solve the issue.
Thanks Richer Soinds

5 marzo 2026
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Risposta di Richer Sounds - Plymouth

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Best shopping experience year after year.

A staff that know the products being sold. The only shop to suggest a cheaper option if they believe it is in the customer interest. A shop that does not want just today's business they want life time customers and I am.

4 marzo 2026
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Risposta di Richer Sounds - Plymouth

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Difference refunded

I bought a Hisense tv using Richer Sounds on line store and decided to collect it myself from my local store. Before collecting it a week later I noticed that it was now advertised at a cheaper price. I drew this to the assistants attention when collecting and was immediately refunded the difference. Good experience, well done.

3 marzo 2026
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Risposta di Richer Sounds - Plymouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Knowledge

Knowledge, helpfulness.

28 febbraio 2026
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Risposta di Richer Sounds - Plymouth

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Happy to be repeat customers

We are repeat customers to our local Richer Sounds. Why? Because of the personal service with sound knowledge and advice. You can purchase confidently knowing you are getting the best price because the company will price match.
Hopefully it will not require me to return very soon but when I do I am confident that the level of care and service will still be there. Thank you

11 febbraio 2026
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Risposta di Richer Sounds - Plymouth

Thank you for your 5 star review!

Valutata 5 stelle su 5

The go to place for audio and visual expertise

Richer Sounds is my go to experts for all audio and television needs and I'm never disappointed. My recent upgrade of audio equipment was chosen after a lot of help in store. Nothing is too difficult for them and I now have a superb sound system. Many thanks

27 febbraio 2026
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Risposta di Richer Sounds - Plymouth

Thanks for your great feedback and for supporting local business.

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