Richer Sounds - Plymouth Recensioni 

2325
•
TrustScore 5 su 5

4,9

87-89 Exeter Street, PL4 0AH Plymouth, GB

•

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Well, firstly, Richer Sounds is the go to when buying anything that can’t be understood by old people. The staff there are always so patient and don’t make you feel as though you are a dim-wit simpl... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have been going to Richer Sounds for so many years, bought everything from headphones to AV receivers and always fantastic staff Always very helpful doesn't matter what question it is they always... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was not sure what cartridge to buy to fit our Denon turntable. Jay took time to explain what was available and how they would sound. On his advice I purchased 2 Ortofon Blue ( one was a gift). We ar... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We walked into the store at 1515 on a Sunday as we needed a TV that we could take home that day. We had a few models in mind and Ying checked the availability very quickly. I then mentioned I was lo... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. anche in
  3. Negozio di elettronica
  4. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(2325)

24.593 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Polite, helpful, informed staff.

Polite, well informed, friendly, helpful staff who clearly enjoy their work. Competitively priced quality product making this store my one stop shop for my AV requirements. Only suggestion for the future is more predictive training as they can”t guess what I need when I walk in 100% of the time.

17 giugno 2026
Logo di Richer Sounds - Plymouth

Risposta di Richer Sounds - Plymouth

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Happy customer

Speedy response to enquiries regarding the TV I purchased.
Genuine price matching.

15 giugno 2026
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Risposta di Richer Sounds - Plymouth

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Great experience all round

Hi. I knew the product that I wanted. I went to the local store in Plymouth, The person I dealt with was efficient, not condescending and didn't try and upsell additional products.
It was refreshingly brief and professional experience that proved to me that your company deserves it's excellent reputation.
You also used an excellent delivery company; the men who delivered the product were also very professional.

12 giugno 2026
Logo di Richer Sounds - Plymouth

Risposta di Richer Sounds - Plymouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

excellent all round transaction

excellent all round transaction. Spin clean ordered over the phone and thanks to very helpful staff member the purchase experience was faultless. Item arrived on time and handled respectfully. Very pleased , highly recommended - many thanks.

2 giugno 2026
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Risposta di Richer Sounds - Plymouth

Thank you for your 5 star review!

Valutata 5 stelle su 5

In store purchase.

Josh was fab, really helpful and knowledgable and approachable … thank you . The product is amazing … I love it.

9 giugno 2026
Logo di Richer Sounds - Plymouth

Risposta di Richer Sounds - Plymouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Very quick and favourable resolution of issue.

I was sent an earlier version of the product I ordered (mojo2 2025 rather than the 2026 version). The spec was different. The branch manager quickly offered a discount that was acceptable. I’m very happy with my purchase.

9 giugno 2026
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Risposta di Richer Sounds - Plymouth

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

We went in to our local Richer Sounds

We went in to our local Richer Sounds here in Plymouth to take a look at the Sonos ER 100 smart speaker. We were expertly assisted and given plenty of space and time to consider before making a choice without any sense of pressure to make a decision or a purchase.
For these reasons and because the speaker impressed us, we went ahead and bought one.

9 giugno 2026
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Risposta di Richer Sounds - Plymouth

Thank you for your 5 star review!

Valutata 3 stelle su 5

90% good

The whole buying process was the usual high standard that i have experienced with Richer Sounds. My issue is that i cant get the item to work as i'd hoped. I am trying to source other bits of kit to allow the item to oparate.

8 giugno 2026
Logo di Richer Sounds - Plymouth

Risposta di Richer Sounds - Plymouth

Thanks for leaving us a review, whilst I'm really pleased the store experience was to our usual high standards I'm sorry that you're having problems with the new purchase of course.

I will arrange for our customer service team to get in touch and help resolve this, if I can be of any more help in the meantime do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Great customer service

Your customer service has always been great.
The staff are quite knowledgable and always helpful.
Ive been buying TV, stereos, speakers, sound bars, subs, etc from you for over 3 decades now and long may it continue.
Your pricing is always good and so is your delivary service.

3 giugno 2026
Logo di Richer Sounds - Plymouth

Risposta di Richer Sounds - Plymouth

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Second LG tv from Richer Sounds

Second LG tv from Richer Sounds, great knowlegeable service, pleasure from start to receipt

3 giugno 2026
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Risposta di Richer Sounds - Plymouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Richer Sounds raise the bar…

Yet again Richer Sounds raise the bar in retail standards. Exceptional customer service, value, advice, delivery.
Faultless in every respect.
Can't wait to need something they sell again - it's a joy to shop there, at the shop or online, I will never be persuaded to buy anything I can buy from them from one of the faceless retail giants
*SUPPORT YOUR LOCAL RICHER SOUNDS!*

1 giugno 2026
Non scritta su invito
Logo di Richer Sounds - Plymouth

Risposta di Richer Sounds - Plymouth

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Great Business

I have always found the staff helpful, friendly and seriously experienced to deal with your purchase, they are non-pressurising allowing you to browse at your leisure to come to a purchase decision of your own accord. I always head to richer sounds if in need of anything because I love Richer Sounds because the price is often cheaper than elsewhere.

25 maggio 2026
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Risposta di Richer Sounds - Plymouth

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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