Richer Sounds - Milton Keynes Recensioni 

1842
•
TrustScore 5 su 5

4,9

556 Elder Gate, MK9 1LR Milton Keynes, GB

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I live an hour away so called to double check stock, I got through to another branch and they said she would get Milton Keynes to call me back. Within 5 mins they called me back, very helpful, reserv... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I really felt valued as a customer. Time was taken to understand what I wanted and at the store, I was able to try different products I wanted to listen to. There were no pushy salesman trying to cl... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Adam at MK waited for us to make contact (after greeting) and listened carefully to our requirements. We were given space to discuss between our selves and make a decision. We walked out with o... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Had some great advice about what products we needed that fitted our budget - ie turntable, amplifier, CD and radio combination and speakers. Staff were very knowledgable and helful and carried everyt... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. anche in
  3. Negozio di elettronica
  4. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(1842)

24.562 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Friendly service when I collected

Friendly service when I collected. Helpful, happy for me to unbox and test equipment before leaving the store.

12 agosto 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Super service from Aiden

Super service from Aiden. Extremely knowledgeable and helpful. I would have no hesitation shopping here again.

11 agosto 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

I managed to replace my old cd player…

I managed to replace my old cd player with a new one in a few minutes. Sounds good as well.
Parking around the store is tricky but I was able to park on the delivery bay, so no problem.

12 agosto 2026
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Risposta di Richer Sounds - Milton Keynes

Thank you for your wonderful feedback

Valutata 5 stelle su 5

My experience at Richer Sounds Milton…

My experience at Richer Sounds Milton Keynes was excellent. The service was amazing, Adam one of the Staff members were very friendly and helpful. I can’t thank him enough for how amazing he was. I’m very happy with my Roksan Attessa CD Transport, after having it for a week it sounds amazing.

10 agosto 2026
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Risposta di Richer Sounds - Milton Keynes

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Exceptional price and service.

They were able to access a product I wanted even though it wasn’t part of their regular stock and it was supplied to me the following day at a price £150 cheaper than anywhere else I could purchase it locally. Was is there not to like ?? The staff were very helpful they called me when it was in.

10 agosto 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your great feedback and for supporting local business.

Valutata 2 stelle su 5

The shop was great the delivery from…

The shop was great the delivery from dpd was poor tried to deliver and 7.35 am on monday without any txt or email warning
I registered on the app upgrade delivery to their so call vip service (£5) and ask for afternoon delivery that was confirmed by email and low and behold they delivered at 7.30 am again the email for delivery came 10 minutes before the arrived and it was by luck i hadnt gone for run that morning and was in

8 agosto 2026
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Risposta di Richer Sounds - Milton Keynes

Thank you for your review, although I was really sorry to read about the trials you had with DPD and offer my sincere apologies.

From initial investigation I can't see any of the usual notifications you should receive from them being sent, which we will of course take up with the courier urgently. It's also obviously frustrating that as you are clearly an early drop for this specific route, that this gives you less time to prepare than others, and we will also discuss with the courier what we can do to better help customers in your situation.

In the meantime, I will arrange for our customer service team to get in touch to check all is well with the products and resolve the matter to your satisfaction. senior member of the team will be in touch directly to discuss a suitable solution. Hopefully you can see from the 98% of positive reviews on Trustpilot that issues such as this are rare, but I'm sorry for what happened on this occasion.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Proactive and flexible service

I called about an item but it was out of stock in the warehouse so the manager asked to call me back once he’d had a look through local stock in the shop. I called in the next day to collect it but was there before official opening hours. The staff onsite helped me collect my item and be on my way without any fuss.

6 agosto 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Milton Keynes Branch

I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next day (Saturday).
The staff were knowledgeable and friendly. Great service.

31 luglio 2026
Non scritta su invito
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Risposta di Richer Sounds - Milton Keynes

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Excellent as usual

Super fast getting the product in next day for me to collect or the option of delivery. Took it out to my car. Always a good service, keep up the good work.

6 agosto 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Very helpful

5 agosto 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Problem with My Sony TV

Paddy, Tom and the whole team provided an excellent service in resolving my issues. Sadly, Sony did not provide the level of support I expected, but Richer Sounds went above and beyond to help resolve the matter. I’m extremely grateful for their professionalism, communication and commitment to getting things sorted.

4 agosto 2026
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Risposta di Richer Sounds - Milton Keynes

Thank you for your 5 star review!

Valutata 5 stelle su 5

We got great advice and price

We got great advice and price for the equipment we wanted.
There was a minor problem which was resolved very quickly

30 luglio 2026
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Risposta di Richer Sounds - Milton Keynes

Thank you for your 5 star review!

Valutata 5 stelle su 5

Helpful advice

Helpful advice, decent delivery time.

2 agosto 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Walked into your MK Branch on Saturday…

Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items the one i selected wasn't in stock in store but he let me have the display model at a discounted price. He went on to carefully check all the items were present. Super customer service, so refreshing to receive this, made my day. Thank you Adam

8 agosto 2026
Non scritta su invito
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Risposta di Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Very good place to buy from 2nd tv and…

Very good place to buy from 2nd tv and surround ive purchased and always give best deals and awesome customer service, we had issues with tv damaged on delivery and Aiden sorted it in milton keynes in 24 hours, thank you

22 maggio 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

The person working at till was serving…

The person working at till was serving another customer but he took the time to acknowledge me and said that someone would be with me soon.

1 agosto 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Very impressed!

Couldn't have wished for a better experience. Knowledgeable and friendly staff, great range of products and competitive pricing. I recently purchased a TV from them and won't be going anywhere else when I upgrade my sound system.

31 luglio 2026
Logo di Richer Sounds - Milton Keynes

Risposta di Richer Sounds - Milton Keynes

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

All good!

Best pricing, local store for collection. Friendly and helpful staff

28 luglio 2026
Logo di Richer Sounds - Milton Keynes

Risposta di Richer Sounds - Milton Keynes

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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