Richer Sounds - Milton Keynes Recensioni 

1796
TrustScore 5 su 5

4,9

556 Elder Gate, MK9 1LR Milton Keynes, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items th... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I called about an item but it was out of stock in the warehouse so the manager asked to call me back once he’d had a look through local stock in the shop. I called in the next day to collect it but wa... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Aidan at the MK branch of Richer Sounds has always been super helpful and trustworthy. This time he advised on a replacement turntable, plus with guidance as to how we might set it up and conne... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

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4,9

Tutte le recensioni

(1796)

24.319 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Argon TT4 MK2 Mahogany

Adam at Milton Keynes had already set up the demo room by the time we arrived. Very helpful with comparing the 2 turntables I had been considering. So glad that I went for the Argon Audio TT4 MK2. The tonearm and anti skate setting up should ideally be done following the Argon Audio website using the Tips & Tricks : Turntables section. The turntable is solid , great colour (mahogany) , easy to assemble and most importantly produces a well rounded and balanced sound. Highly recommended . Thank you ,Richer Sounds ( and obviously Adam)

1 giugno 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Good service.

Good, knowledgeable chat with the sales staff. Didn't try to rush me. Was more than happy to chat and let me go away and think about it. No pressure to buy anything.

29 maggio 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Orofon 2M Red

Ordered online for pick up at local shop. Manager at the shop kept me informed right up to pick up. Great service, knowledgable guy.

29 maggio 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Great shop

Great shop Mark even gave my dog a bowl of water. I bought a TV and sound bar great deal service and delivery.

27 maggio 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Human advice over the telephone

Human advice over the telephone. Good price, good delivery. Tuner works well and 3 year guarantee. Perfect service.

26 maggio 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Straight answers to straight questions

Straight answers to straight questions, clear responses on delivery options and cooperative approach to delivery options

26 maggio 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Outstanding service

Outstanding service, as expected. Prompt delivery by very helpful crew, Zak and Ian. Why would you shop anywhere else? It has to be Richer Sounds.

1 giugno 2026
Non scritta su invito
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Risposta di Richer Sounds - Milton Keynes

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Excellent Service

The way that we were listened to and your staff members went out of their way to make sure we got what we were looking for.

21 maggio 2026
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Risposta di Richer Sounds - Milton Keynes

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Had a problem with my free sat recorder…

Had a problem with my free sat recorder and the staff couldn’t have been more helpful and have organised a new one

19 maggio 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

I phoned previously to ask several…

I phoned previously to ask several questions about the hifi unit I was interested in buying.
Mark was more than helpful with answers to my questions.
Very polite and I couldn’t have got better service.

20 maggio 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Salesman was very knowledgeable and…

Salesman was very knowledgeable and ordered samsung tv on Tuesday delivered Thursday at the time that was quoted to me. Very pleased.

18 maggio 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Bought from you before

Bought from you before. Always knowledgable and friendly service. Made me feel confident that I was buying something that would be right for me.

16 maggio 2026
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Risposta di Richer Sounds - Milton Keynes

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Visited the MK store with an idea to…

Visited the MK store with an idea to create a home cinema. Should have visited them before I started to buy a projector. Staff talked me through what I wanted to achieve and after lots of maybe’s it turned out not possible. Great advice and friendly helpful staff. Prices as keen as industry standard but advise priceless.

16 maggio 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 3 stelle su 5

New TV arrived today from the Milton…

New TV arrived today from the Milton Keynes store via courier which took 9 days and they supplied the wrong remote for the TV so now have a television I can't set up or use

14 maggio 2026
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Risposta di Richer Sounds - Milton Keynes

I was very sorry to read about the delay and the issue with the remote on arrival. As this was a large clearance model sourced from store, it required a third-party courier collection, which can take a little longer, but we should have managed expectations around this more clearly from the outset.

Furthermore, we should also have ensured the correct remote was supplied, and I appreciate how frustrating this would have been when you were trying to get set up. I will of course raise all of this with the store manager to ensure they urgently improve.

In the meantime I understand the store have since been in touch to resolve this and arranged a partial refund, but if there’s anything further you need help with, please feel free to contact us at the address below.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Every went very smoothly

Every went very smoothly, in line with what I was expecting and the record deck was straightforward to install once I got it home.

15 maggio 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

I used Richer Sounds because I could…

I used Richer Sounds because I could get £100 discount by joining the VIP Members Club. I was very impressed with the Next Day Click and Collect service as well. I wouldn't hesitate to use this shop again.

14 maggio 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Richer Sounds MK

Great customer service from Adam and the team.
No rush, no pressure and true enthusiast input throughout. A great speaker audition experience in store followed up by a home trial without obligation. Thank you

12 maggio 2026
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Risposta di Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

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