Richer Sounds - Croydon Recensioni 

1377
TrustScore 5 su 5

4,9

109 South End, CR0 1BG Croydon, GB


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Valutata 5 stelle su 5

I had an excellent experience with Richard Sounds Croydon, thanks to Dominic. He is one of the most helpful members of staff I have ever come across. From the moment I walked in, Dominic went above... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent experience. Beat the best price I could find, with a long guarantee. Delivery wasn't in the time slot stated bit all ok in the end.

L'azienda ha risposto

Valutata 5 stelle su 5

I bought a Cambridge audio MXN10 streamer on-line. I had a helpful chat on the phone and have had excellent service since with set-up help and all queries answered helpfully and quickly. Recommended.

L'azienda ha risposto

Valutata 5 stelle su 5

The team in store were incredibly helpful, didn’t hesitate to apply a price-match discount, and called me later that day to confirm the order had gone through (having requested set up of 3x PayPal pay... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

1K recensioni

5 stelle
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4,9

Tutte le recensioni

(1377)

24.266 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

I was quite pleased with my purchase…

I was quite pleased with my purchase from Richer sounds for the first time. I can’t think of another company that carries high-quality sound and technology like this.

The Team of staff are super super helpful and thanks again to the sales manager who helped me out choosing The right brand. so I thank him for that. And you will see me soon again.

25 novembre 2025
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Risposta di Richer Sounds - Croydon

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

RicherSounds, A Good Honest Retailer

RicherSounds. Offers honest and good advice. I have used them for my Hi-Fi and Home Cinema needs for almost 40 years. They don't push any equipment but listen to your requirements and suggest solutions. My mobility is restricted now so I can't really visit their shops easily so I depend on trust. Don't go to the normal box pushers, use people that have good training and experience. You won't regret it.

20 novembre 2025
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Risposta di Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 3 stelle su 5

Poor fitting service

Knowledgeable staff but additional offered wall fitting service was a huge let down which ruined the experience ie Waited over a week and then told another two weeks with no response to a simple enquiry. Disappointing that Richer Sounds uses someone with not their high standards of customer service

21 novembre 2025
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Risposta di Richer Sounds - Croydon

I was most concerned to read that the approved installer we referred you to let both you and us down so badly. I will investigate urgently with our Head of Installation and we will review our relationship with this company to make it clear that we expect the same high standards you rightly point out our customers, including yourself, deserve.

In the meantime our customer service team will be in touch to find out what the query you had was so we can answer it and find a resolution to the wall mounting issue also..

seniorcomplaintsteam@richersounds.com

Sincere apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Shopping with Richer Sounds

Shopping with Richer Sounds is a real pleasure. Only advice asked for is given, there’s never pressure to purchase and all the staff are so accommodating with getting you the best deal.
Thank you Croydon, I got a great deal on my big TV.

21 novembre 2025
Valutata 5 stelle su 5

Wonderful customer service

Great guys. Whole of stuff know what they do. Highest customer service!!!! 1000 percent recommend 😁😁😁

17 novembre 2025
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Risposta di Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

everyone has been very helpful

everyone has been very helpful, friendly and patience. definitely recommend!

20 novembre 2025
Logo di Richer Sounds - Croydon

Risposta di Richer Sounds - Croydon

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Great company

Great company, have used them since the 70's

18 novembre 2025
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Risposta di Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Good service and very helpful advice.

Paul was very helpful when buying a DVD player/recorder and sent an email with a link to the manual. Didn't need it in the end as it actually came with a paper manual but good of him to do that. Kept informed by Richer sounds when it would be arriving and got it the following day. We will be shopping with Richer Sounds again.

18 novembre 2025
Valutata 5 stelle su 5

Customer Service

I made a genuine mistake and bought the wrong TV stand for the wall and was very happy that the item was taken back, without any fuss

15 agosto 2025
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Risposta di Richer Sounds - Croydon

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Dealt with Paul in Croydon store

Dealt with Paul in Croydon store
Amazing knowledge and sound advice
Came through with a brilliant deal and will be back next year to purchase additional TV

17 novembre 2025
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Risposta di Richer Sounds - Croydon

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

We visited the branch in South Croydon…

We visited the branch in South Croydon and met Kieran. We were looking for a record player for our daughter’s 16th birthday. Kieran could not have been more helpful & accommodating. He went above and beyond to meet our needs.
My daughter is soo happy with the purchase. Thanks a million again to Kieran he is a credit to the company!

23 novembre 2025
Non scritta su invito
Logo di Richer Sounds - Croydon

Risposta di Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Richer Sounds have never let me down

Richer Sounds have never let me down! The team at the South Croydon store are always helpful, friendly, and knowledgeable.

Was able to call to check stock levels. Paul was able to put an order in specifically for the item I needed, while also providing some solid advice at the same time.

I went in to collect it and that was also handled brilliantly by the guys in store.

I've used Richer Sounds, and this branch specifically, loads of times, and that trend isn't about to change.

13 novembre 2025

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