Richer Sounds - Croydon Recensioni 

1415
•
TrustScore 5 su 5

4,9

109 South End, CR0 1BG Croydon, GB

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Valutata 5 stelle su 5

Knowledgable and friendly staff, willing to spend time demonstrating a product and finding alternatives. Chosen item wasn't in stock, but arrived at store for collection next day, as promised, with... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I’ve been buying from Richer Sounds for 40 years and their staff have always been knowledgeable and helpful. Impressive range of Hi Fi and separates. I’ll be buying from them again.

L'azienda ha risposto

Valutata 5 stelle su 5

i visited the store . Staff polite courteous ,. arranged demo of item I was considering to purchase. subsequently I completed purchase via tel call.

L'azienda ha risposto

Valutata 5 stelle su 5

I’ve been buying tech from Richer Sounds Croydon for years now. They are always consistent in giving good advice, expertise and service in the shop, no matter what you’re interested in or going in t... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. anche in
  3. Negozio di elettronica
  4. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

1K recensioni

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4,9

Tutte le recensioni

(1415)

24.500 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Always a great shopping experience from…

Always a great shopping experience from Richer Sounds. Staff are patient, knowledgeable and helpful.

6 ottobre 2026
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Risposta di Richer Sounds - Croydon

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Knowledgable and friendly staff

Knowledgable and friendly staff, willing to spend time demonstrating a product and finding alternatives.
Chosen item wasn't in stock, but arrived at store for collection next day, as promised, with a phone call and email to inform me.
Very happy with chosen item from a manufacturer I would not have expected or chosen without a demo, and at a good price.

1 ottobre 2026
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Risposta di Richer Sounds - Croydon

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

I’ve been buying from Richer Sounds for…

I’ve been buying from Richer Sounds for 40 years and their staff have always been knowledgeable and helpful. Impressive range of Hi Fi and separates. I’ll be buying from them again.

3 ottobre 2026
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Risposta di Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Very simple transaction Very …

Very simple transaction Very knowledgeable staff 5 stars to all with a extra mention to ritchard at croydon perfect

30 settembre 2026
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Risposta di Richer Sounds - Croydon

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Would highly recommend.

I’ve been buying tech from Richer Sounds Croydon for years now.
They are always consistent in giving good advice, expertise and service in the shop, no matter what you’re interested in or going in to buy.
So would highly recommend.

26 settembre 2026
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Risposta di Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Problems with a product

Problems with a product. Staff were very helpful in sorting the problems out with no prevarication!

22 settembre 2026
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Risposta di Richer Sounds - Croydon

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 3 stelle su 5

Very helpful with advice and…

Very helpful with advice and demonstrating the products on show. Not so good when it comes to giving a fair trade in price despite the advertised trade up and save. I got a much better deal at a rival company.

10 gennaio 2026
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Risposta di Richer Sounds - Croydon

Thank you for the feedback, and for the kind comments about the advice and demonstrations you received from the store team.

We always do our best to offer the fairest trade-in value we feasibly can, and in the majority of cases this is more than any minimum value advertised against the system being purchased. I appreciate it was disappointing that on this occasion you found a competitor who was able to offer more and, whilst I can't comment on the specifics of their promotion, I will of course review the process with the branch team to ensure any decisions are explained as clearly as possible.

In the meantime, I will ask our customer service team to follow up with you directly to check all is well with the system which you purchased earlier this year, which I hope has settled in nicely.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Excellent throughout

Excellent throughout, provided me the exact model I was looking for of 4k laser projector, £1400……. Mine was just missing the unstruction manual for £800

Bargain

14 settembre 2026
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Risposta di Richer Sounds - Croydon

Thank you for your wonderful feedback

Valutata 5 stelle su 5

The Way it Should Always Be

First class service, friendly and professional. Staff bend over backwards to help. Highly recommended!
Samuel

6 settembre 2026
Logo di Richer Sounds - Croydon

Risposta di Richer Sounds - Croydon

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Great Customer care

As always Richer sounds advice and after service are second to none

7 settembre 2026
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Risposta di Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

I was impressed with the sales person’s…

I was impressed with the sales person’s knowledge and advice. I also had a good experience and bought a subwoofer which I’m very pleased with.

4 settembre 2026
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Risposta di Richer Sounds - Croydon

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Great customer service

Great customer service, and prompt delivery. Paul was really helpful

1 settembre 2026
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Risposta di Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Really helpful team

Really helpful team, very quick delivery and wall bracket suggested was really easy to install.

27 agosto 2026
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Risposta di Richer Sounds - Croydon

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

The team at Richer Sounds South Croydon…

The team at Richer Sounds South Croydon offered great advice on the headphones I was purchasing. They ordered a pair for me to try out, and contacted me when they arrived in-store.
The price of the headphones had recently fallen and the team applied the pricematch promise. As ever, a great experience from friendly and knowledgable staff.

29 agosto 2026
Logo di Richer Sounds - Croydon

Risposta di Richer Sounds - Croydon

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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