Richer Sounds - Chiswick Recensioni 

1132
TrustScore 5 su 5

4,9

482 Chiswick High Road, W4 5TT London, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

From my first phone enquiry to Richer Sounds re the TV I was interested in till the moment a gentleman called Medi walked away from my house having set up the TV all I can say is what fantastic ser... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great advice and service from Tim. After emailing back and forth and visiting the store to compare Tim's recommendations, I decided to go with the Argon mk2 vinyl player in electric amber for my boyfr... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Just having a knowledgeable human being lift the phone and talk to me straight away was worth gold. You didn't have the item I wanted, but it was waiting for me 24 hours later. Altogether, a feeling o... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I love Richer Sounds because of the wide range of audio/visual stuff that they have, the decent prices and the fact that they never make me feel stupid for asking stupid questions. They always answer... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

1K recensioni

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4,9

Tutte le recensioni

(1132)

23.874 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Outstanding in every way

Outstanding in every way. Great price, ex-display product in first class condition, store responsive to emails and questions, fast delivery. One of the very best retailers we have in the UK.

31 dicembre 2025
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Risposta di Richer Sounds - Chiswick

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Excellent service

Easy to order and at a good price. Good service

26 dicembre 2025
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Risposta di Richer Sounds - Chiswick

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Jim and his team offer expert advice…

Jim and his team offer expert advice but give the customer space and don't do a hard sell. I have bought a whole hifi system from Rciher Sounds Chiswick over the last months and am delighted with all of it. At every point there were alternative possibilities, but at every point between us we got it perfectly.

30 dicembre 2025
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Risposta di Richer Sounds - Chiswick

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Another small purchase but ....

Again a small purchase, again great customer service.

27 dicembre 2025
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Risposta di Richer Sounds - Chiswick

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

2nd LGTV from Chiswick store

Straightforward click and collect with good communication from courier followed by call from Chiswick store manager for a 2nd LGTV

26 dicembre 2025
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Risposta di Richer Sounds - Chiswick

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

A great company I've been a customer…

A great company I've been a customer since they launched. The staff are passionate and knowledgeable about what they sell and customer support is superb. In this day and age that is rare. Prices compete with the internet and Julian (the founder) treats his employees very well, which is also very rare. 10/10

24 dicembre 2025
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Risposta di Richer Sounds - Chiswick

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Richer Sounds has the best customer service in the UK

Richer Sounds provides the best customer service experience that I have ever experienced in the UK! Every store I have visited (and that is quite a few) have had incredible staff members who are both super knowledgeable and helpful. Special shout-out to Joe at the Chiswick store for my most recent visit. They will always price match and the warranties are no-quibbling. I will always shop here for audio equipment!

17 dicembre 2025
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Risposta di Richer Sounds - Chiswick

Thank you for your 5 star review!

Valutata 5 stelle su 5

Richer Sounds

I’m a long standing customer and as usual the service from Richer Sounds recently was great. I returned an item I’d tried and they changed it for another product without fuss. All the people who I dealt with were knowledgeable and helpful. Thanks!!

15 dicembre 2025
Non scritta su invito
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Risposta di Richer Sounds - Chiswick

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Answered email query quickly

The Chiswick store answered my stock enquiry email quickly and advised that I order the item. I did that and it was ready to pick up the next day. They even offered me a free umbrella for the rain that day.

16 dicembre 2025
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Risposta di Richer Sounds - Chiswick

Thank you for your 5 star review!

Valutata 5 stelle su 5

Slick and dependable

Slick, no nonsense order.

Delivered on time during a busy Christmas period.

Thank you

16 dicembre 2025
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Risposta di Richer Sounds - Chiswick

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Bought the new Cambridge Audio Melomania P100

My day was made not because I was new to Richer Sounds, but because of the service and knowledge of Simon the Deputy store manager at the Chiswick Branch. The world surely needs more people like him who know what the store is offering and the details of the product to the 'T'. Thank you Simon.

16 dicembre 2025
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Risposta di Richer Sounds - Chiswick

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Knowledgeable in-person advice.

Richer Sounds is one of the few on-the-high-street retailers where you can go in and ask for advice. The staff are friendly and knowledgeable. They also stock Mitchell & Brown televisions.
Recycling of your old equipment is also offered - but you have to deliver it.

14 dicembre 2025
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Risposta di Richer Sounds - Chiswick

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Simply the best! …

I recently left a negative review for richer sounds in Chiswick, however after visiting the store today, I was amazed at the level of service and quality I received, Jim , the manager, went to the trouble of testing a Sonos product to ensure that I was 100% satisfied and understood the way it worked! I maybe in haste with the initial review, but hey, everyone has an off day, thanks again too all at the Chiswick branch .

21 dicembre 2025
Non scritta su invito
Logo di Richer Sounds - Chiswick

Risposta di Richer Sounds - Chiswick

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Great Local Service

In my search for a replacement TV, Jim and the friendly team at Richer Sounds Chiswick provide clear helpful advice and explanation. The delivery was quick and the price excellent, with a later refund following a price drop. Highly recommended.

23 novembre 2025
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Risposta di Richer Sounds - Chiswick

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 4 stelle su 5

Great clearance deal

Great clearance deal. Store staff very pleasant and interested in giving me the best service. Unfortunately there was a problem once my purchase moved to delivery, so there was an unexpected delay getting it to me. Still I was kept informed throughout which was a good aspect.

16 dicembre 2025

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