Remote Control Express Recensioni 

1815
•
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Easy to use website English option for uk buyers Full selection of all types of remote controls as long as you know what frequencey your systems operates with? Shipped from France, very quickl... Leggi di più

Valutata 5 stelle su 5

After receiving answers from other suppliers, saying that my old remote control can't be replaced any more, this company offered a solution. I ordered the device they suggested. Received it with... Leggi di più

Valutata 5 stelle su 5

Excellent. Fantastic price with straight forward advice on phone prior to purchase. Delivery timing as per stated (though I had to order 3 remotes instead of stated 2 to get free delivery?). Product h... Leggi di più

Valutata 4 stelle su 5

Product was excellent and great price. Worked as intended. Didn't realise it was being shipped from abroad so got strange messages about delivery (which I ignored) but it all happened seemlessly - o... Leggi di più


Dettagli dell'azienda

  1. Negozio di ricambi e componenti elettronici

Informazioni fornite da varie fonti esterne

Remote Control Express is the leading company in online sales of remotes for garage doors and gates.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,7

Tutte le recensioni

(1815)

40 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Quick

Quick, efficient service. The instructions to reprogram were easy to follow. Of course that may differ according to the precise remote required.

25 marzo 2022
Valutata 1 stelle su 5

AVOID AT ALL COSTS

AVOID AVOID AVOID AVOID AVOID AVOID…

Placed my order, told it would be free shipping within 7 days.
After a couple of days I get a message from DPD stating I have a rather sizable fee to pay for release of my parcel due to import duty. DPD France asked if i still wish to recieve this order they were told no and then sent an email stating the goods were being returned back to the supplier. Still waiting for a refund2 weeks later
How is there import duty on an item ordered in the UK from a UK company you ask?
Well, Turns out that this is a french company pretending to be a UK company. So any orders made from the website will incur this charge.
Very misleading. Very poor business practice.

2 marzo 2022
Non scritta su invito
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Risposta di Remote Control Express

Dear Customer,

Thank you for your comment. We're sorry for the inconvenience.

We will take your comment into account in order to improve the quality of the services provided. We will do everything necessary to avoid such situations in the future.

Kind regards,

Valutata 5 stelle su 5

.....

...... Speedy Service & Delivery. ....... and so far (at least!) the Product is BETTER than the original keys, as provided by the Auto-Garage Doors Supplier.

7 febbraio 2022
Valutata 1 stelle su 5

Very disappointed

Very disappointed. The business is not a UK company so don’t be mislead by the .co.uk website. We ordered fobs for the total value including delivery and VAT of £241.43 then a few weeks later after delivery we received import charge notice of £60.19. This should be made CLEAR on your website when ordering, not a few lines in the depths of your T&C’s which most people don’t read in depth. Often the customer has a degree of trust when seeing other positive reviews when paying for a product online and I feel you have broken that trust by not being completely up front with other potential costs and misleading UK customer by using a .co.uk website. This is intentionally targeting the UK market and you know additional costs to your products apply for the UK which you are not making clear.

Update - thanks for the reply to the review above. However your suggestions to reject the package is a bit to late considering the import charge came a few weeks after the fobs had been used on a project. I see you have not taken on board any points in regards to making it clear to customer about the import charges. Simply add a statement to your payment screen before an order is placed considering, as you say, your website are customised based on location… don’t you agree?

28 gennaio 2022
Non scritta su invito
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Risposta di Remote Control Express

Dear Customer,

Thank you for your comment. We are very sorry for the inconvenience. Our website is available in many countries and is customized so that everyone can understand it. Options located in the bottom right corner of our page provide the ability to translate the page into multiple languages and bring the information of the products for each country individually.
We can suggest you to reject the package if you do not want to receive it and we will refund your money. The withdrawal is always possible, as well. We will take your comment into account in order to improve the quality of the services provided. We will do everything necessary to avoid such situations in the future.
For any questions do not hesitate to contact us, we remain at your disposal.

Best regards,
Customer Service TE - Remote Control-Express

Valutata 5 stelle su 5

Ordered a new remote for our garage door …

Ordered a new remote for our garage door from here, and found the site very easy to negotiate, with some useful advice on what I should be ordering, as my original part had been superseded. It came promptly, which a useful instruction sheet that even I could follow. Would definitely use this company again and would recommend them.

20 gennaio 2022
Valutata 2 stelle su 5

After my order remote control sent me a…

After my order remote control sent me a mail with a tracking number that didn't work. The delivery was taking long so I contacted them saying they gave me a wrong tracking number. The response I got from this company was just the same tracking number and after that they just stopped responding.

14 gennaio 2022
Non scritta su invito
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Risposta di Remote Control Express

Dear Customer,

Your order has already been sent and is currently en route with the following tracking number: LD118696757FR

We are very sorry for the delay. We confirm that we have entrusted your order to the carrier. The transport times are currently being extended by a few days due to the pandemic situation. You can track the package through the following link:https://www.laposte.fr/outils/suivre-vos-envois?code=LD118696757FR

Best Regards,

Remote control express

Valutata 1 stelle su 5

Very poor sevice from Remote Control Express…

The remote control I received didn't work. I phoned a very unhelpful lady in Paris who just told me to return it to Paris which cost £10.00. I've not had a replacement or credit. I would advise anyone to avoid them at all costs.

13 dicembre 2021
Non scritta su invito
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Risposta di Remote Control Express

Dear Customer,

Thank you for your comment. If you have some difficulties with your remote control please contact our Customer Service that is at your disposal to find a compatible remote for your system and provide the best solution.
Thank you in advance!


Best regards,
Remote Control Express

Valutata 1 stelle su 5

AVOID AVOID AVOID AVOID AVOID AVOID…

AVOID AVOID AVOID AVOID AVOID AVOID AVOID
Placed my order, told it would be free shipping within 7 days.
After 11 days I get a message from DPD stating I have a rather sizable fee to pay for release of my parcel due to import duty.
How is there import duty on an item ordered in the UK from a UK company you ask?
Well, Turns out that this is a french company pretending to be a UK company. So any orders made from the website will incur this charge.
Very misleading. Very poor business practice.
AVOID AVOID AVOID AVOID AVOID AVOID AVOID

30 novembre 2021
Non scritta su invito
Logo di Remote Control Express

Risposta di Remote Control Express

Dear Customer,

Thank you for your message. We are very sorry for the inconvenience. Please send us your order number so we can check this information as we do not normally work with DPD.

Best regards,
Customer Service

Valutata 5 stelle su 5

Good service

The remotee control unit arrived promtply and I have excellent response from the company when I had a small problem setting it up.Very helpful indeed.The unit works very well and I would recommend Remote Control Express for this type of purchase.

22 novembre 2021

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