Superb customer service. Once I was handed over by retailer, Redring/Burco were excellent. Responsive, helpful and polite. They eventually came out to resolve my issue in person. The whole experience... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Our water heater stopped working suddenly after nearly fifteen months. I contacted Zoe from Redring's Customer's Service to get some help. A series of emails were exchanged in order to find out the c... Leggi di più
L'azienda ha risposto
So nice to get through to speak to someone without a lot of hassle. Diane was extremely kind and helpful with our issue even though we had bought the appliance elsewhere. I have no hesitation in re... Leggi di più
L'azienda ha risposto
From my initial contact with Redring to my final contact I am very pleased with how it all went. My Redring Glow shower had stopped working and was still within its warranty period. The customer servi... Leggi di più
L'azienda ha risposto
4,7
Eccellente
109 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Called redring for support
Called redring for support regarding my Hot Tap. The support and information provided by Alison was really helpful and appreciated.
28 gennaio 2026
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Risposta di Redring
Hello Selwyn
Many thanks for your 5 star Trustpilot review about the recent service your received from Red Ring
Alison from our Team who helped with your recent enquiry was delighted to read your kind words.
Best wishes
Keith - Group Customer Services Manager
Quick and polite response…
I got a very quick and polite response from Courtney when I enquired how to register my new Redring shower. Basically, just keep the receipt to show, if needed, for 3 years.
Excellent communication from customer service. May I add I've had Redring showers in this house for 27 years, only decided to buy a new one rather than keep an old, still working one, because I had the bathroom re-tiled and a larger stall unit put in. I'll keep the old electric shower unit in the loft, as a back-up
27 gennaio 2026
Non scritta su invito
Risposta di Redring
Hello LynnieM
It was wonderful top read your kind words about your recent experience with Red Ring Customer Services.
At Red Ring we believe the service we offer to our customers is different to that of other organisations and it was so pleasing to read this was the case with your recent enquiry.
Kindest regards
Keith - Group Customer Services Manager
Diane was amazing very helpfull and…
Diane was amazing very helpfull and ,replied ,quickly ,item is being replaced ,i wish all customer care, worked like this ,thanks again diane..
26 gennaio 2026
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Risposta di Redring
Hello Reg
Thanks for taking the time to leave your wonderful feedback.
I was so pleased to read how Diane from our Team looked after your enquiry so well.
Best wishes
Keith - Group Customer Services Manager
Great customer service
Great customer service, all problems sorted on warranty.
23 gennaio 2026
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Risposta di Redring
Hello Zenon
Many thanks for taking the time to leave your 5 star Trustpilot comments.
I was so pleased to read our Team here at RedRing helped with your recent enquiry
Kind regards
Keith - Group Customer Services Manager
Quick service
I emailed with a problem and it was sorted in a few hours. No hassle
21 gennaio 2026
Non scritta su invito
Risposta di Redring
Hello Glenn
I was so pleased to read your valuable feedback about how our Team here at Red Ring helped with your recent enquiry.
Rest assured our Team are always available so if we can help with anything in the future please feel free to drop us a message - we'd love to hear from you.
Keith - Group Customer Services Manager
My shower suddenly stopped heating the water.
My shower suddenly stopped heating the water and as it was still within the warranty period my plumber contacted Redring.
Redring emailed me and after I had provided them with details of maintenance regime and water flow they sent me a replacement shower.
I cannot fault the service that I received from their customer services department, particularly Courtney - Customer Services Executive.
5 gennaio 2026
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Risposta di Redring
Hello Keeshond
Many thanks for taking the time to leave your 5 star Trustpilot review.
Here at Red Ring we understand on very rare occasions items may fail and when this does occur our Team always act quickly to help our customers.
I was so pleased to read this was the case with your enquiry handled by Courtney from our Team.
Keith - Group Customer Services Manager
Redring
I had to contact Redring about a problem I had with my new shower, I spoke to a Zoe, who I must say was a real pleasure to talk to, she sorted out the problem I had very efficiently, she was very reassuring with me and so nice.
I fully recommend Redring and Zoe.
From Denis
19 gennaio 2026
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Risposta di Redring
Hello Denis
Many thanks for taking the time to leave your wonderful Trustpilot review about your recent enquiry with our Team here at Red Ring.
I was so pleased to read how Zoe from our Team looked after your enquiry so well.
Best wishes
Keith - Group Customer Services Manager
Andy F provided excellent service when…
Andy F provided excellent service when repairing our front door. The lock and door hadn’t been closing properly since the previous evening, which was a real security worry, but he arrived promptly and sorted everything out efficiently. He was very sweet, professional, and polite throughout, explained what he was doing, and made sure the door was working perfectly before he left. Really appreciated his help and would definitely recommend Andy F to anyone needing a reliable and friendly carpenter.
13 gennaio 2026
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Risposta di Redring
Hello
Thanks for taking the time to leave your review.
It appears from your comments that your review may have been left against the incorrect company.
We are Red Ring who provide electric showers to our customers.
Regards
Keith - Group Customer Services Manager
Brilliant service.
Fantastic prompt service from customer services, thanks for your help.
13 gennaio 2026
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Risposta di Redring
Hi Tp
Thanks for taking the time to leave your comments about the brilliant service you recent received from our Customer Services Team here at Red Ring.
Best wishes
Keith - Group Customer Services Manager
We was having issues with shower unit…
We was having issues with shower unit contacted
Redring who supplied unit on contact with company giving them all details had a email saying there was nothing to worry about.
Thank you Tracy in support who kept me informed
I would definitely recommend this company.
8 gennaio 2026
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Risposta di Redring
Hello Graham
Thanks for taking the opportunity to leave your 5 star Trustpilot review.
I was delighted to read how Tracy from our Team helped with your recent enquiry.
With best wishes
Keith - Group Customer Services Manager
Tracy was outstanding
Tracy was outstanding ,very polite and very helpful ,She dealt with my issue with great professionalism .Yes i will be using your company in the future .Thank you very much .Kind Regards,Patrick
7 gennaio 2026
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Risposta di Redring
Hello Patrick
Many thanks for taking the time to leave your 5 star Trustpilot review.
I was delighted to read how Tracy from our Team looked after your recent enquiry so well.
Tracy is one of the many stars we have here at RedRing who love helping our customers with their enquiries.
Keith - Group Customer Services Manager
Tracy was really helpful and got a…
Tracy was really helpful and got a replacement item organised. I wasn’t expecting it due to it being literally days before Christmas. However to my surprise the item arrived on Christmas Eve!
Amazing
22 dicembre 2025
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Risposta di Redring
Hello Carolyn
Many thanks for your Trustpilot review.
Here at Red Ring our customers comments and feedback are so important to us.
I was so pleased to read how Tracy from our Team helped with your recent enquiry.
With best wishes.
Keith - Group Customer Services Manager
The real measure of a company
Things can always go wrong even with the best companies. I think the real measure of a company is how they put things right. Redring after sales (Thanks Diane) were fantastic!
19 dicembre 2025
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Risposta di Redring
Hello Chris
Many thanks for your 5 star Trustpilot review which is always welcomed.
Here at Red Ring we understand on rare occasions things may not go to plan and when this occurs our Team always act quickly to help our customers.
I was delighted to read this was the case with your recent enquiry handled by Chris from our Team.
Best wishes
Keith - Group Customer Services Manager
Customer service were very efficient in…
Customer service were very efficient in responding and resolving the issue
17 dicembre 2025
Non scritta su invito
Risposta di Redring
Hello Orlagh
Thanks for your 5 star Trustpilot review about the efficient customer service you were recently provided with from our Team here at RedRing
I was delighted to learn our Team looked after you so well.
Keith - Group Customer Services Manager
Shower
Had issues with Redring shower, no/little heat, within a few hours of contacting and speaking to Zoe, have replacement promised. Several emails inbetween but all answered swiftly and efficiently, with pertinent questions and information.
Great service.
Thanks again Zoe
15 dicembre 2025
Non scritta su invito
Risposta di Redring
Hello Timothy
Many thanks for taking the time to leave your 5 star Trustpilot review.
At Red Ring our customers comments are always welcomed and I was delighted to read how Zoe from our Team helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
I needed some help with a quite old…
I needed some help with a quite old RedRing Immersion heat controller, the response was super fast and super helpful. Thank you Tracy !
15 dicembre 2025
Non scritta su invito
Risposta di Redring
Hello John
I was delighted to read how Tracy from our Team here at Redring helped with your latest enquiry.
Tracy is a real star when it comes to helping our customers.
Keith - Group Customer Services Manager
We had a problem with our REDRING…shower
We had a problem with our REDRING shower. Red light flashing inside . No display or water coming through.
Zoe the customer service helper was fantastic on phone calls and email. She suggested we try a new PCB ( mother board) it arrived through Evri extremely quickly. We have yet to get a registered plumber to try and see if it is that. If not Zoe said to contact again to sort. Great customer service. Thankyou xx
28 novembre 2025
Non scritta su invito
Risposta di Redring
Hello Eddie
Many thanks for your 5 star Trustpilot review about your recent experience with Red Ring Customer Service.
Here at Red Ring we always place our customers at the heart of everything we do and I was delighted Zoe from our Team achieved this with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
Beyond grateful!
I dont normally do reviews but after the great service ive had i felt i must, i cant thank Tracy enough, every email she repied back to me quuckly keeing me updated in what was going on and getting a very worrying problem for two 90 year olds sorted. Great customer service.
18 novembre 2025
Non scritta su invito
Risposta di Redring
Hello Lisa
I was delighted to read your kind words about the recent service you received from Tracy in our Customer Services Team.
Here at RedRing we believe the service we provide to our customers is different to that of other organisations.
Thanks again
Keith - Group Customer Services Manager
Great company very helpful nothing is…
Great company very helpful nothing is too much trouble
Friendly and approachable
6 novembre 2025
Non scritta su invito
Risposta di Redring
Dear Clare
Many thanks for taking the time to leave your Trustpilot review.
At RedRing our customers comments and feedback are very important to us.
I was delighted to read your recent contact with our Customer Services Team was a smooth and efficient one.
Best wishes
Keith - Group Customer Services Manager
Replacement model enquiry as the…
Made a replacement model enquiry as the original after 23 yes had given up.
Reply received early the same day very efficient service thank you Diane.
28 ottobre 2025
Non scritta su invito
Risposta di Redring
Hello Stephen
I was so pleased to read your 5 star Trustpilot review about how Diane helped with your recent enquiry.
With best wishes
Keith - Group Customer Services Manager
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