We wanted to replace the previous range cooker supplied by this firm, However we were disappointed to learn that they do not deliver, disconnect and reconnect. They would deliver and, reluctantly remo... Leggi di più
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From the very first communication with Rangecookers they could not have been more helpful and professional. I contacted them asking many questions about the cooker I intended to buy and NOTHING was... Leggi di più
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I bought an Aga Masterchef and Cooker hood from Rangecookers. Their no pressure and advice led service gave me a great deal of confidence and their communication and ongoing help has made the purchas... Leggi di più
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Bought a Deluxe Classic about a year ago. There were some issues with meeting delivery dates but the service team (led by Michael) were excellent and ended up delivering on time. We're so pleased wi... Leggi di più
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Scritti dall'azienda
Rangecookers.co.uk - great prices, expert advice and FREE delivery on range cookers from manufacturers such as Rangemaster, Bertazzoni, Ilve, Lacanche and Falcon among other. Online since 1999, our team offer the expert and impartial advice to help you get the range cooker that is right for your kitchen.
Informazioni di contatto
1 Colchester House, CH1 3AP, Chester, Regno Unito
- 01244 402 975
- enquiries@rangecookers.co.uk
- www.rangecookers.co.uk
4,2
Molto buono
990 recensioni
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I have heard nothing from the delivery…
I have heard nothing from the delivery company and on four separate occasions have been put on hold for over 10 mins. They are well over the 10 days delivery time yet have not reached out to me nor are answering the phone.
Terrible service!!
Charles Lawson
12 novembre 2025
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Risposta di Rangecookers.co.uk
Good morning,
Thank you very much for taking the time to leave us a review, I’m very sorry to hear of the issues you have been having.
We certainly would have expected your order to have been delivered by now - ordinarily Belling’s home delivery team get in touch with customers within a day or so of their order being placed. I can only apologise that they have not done so with yourself, I’m unsure as to why this could be.
Thank you for emailing us Tuesday evening, I understand my colleague Shannon has managed to address the matter with Belling, has obtained your delivery date & confirmed it back to you.
Should you have any further issues, queries or need any advice, concerning your order, please do let us know. We can always be reached on enquiries@rangecookers.co.uk
Best regards,
Anna
Shannon’s First Class Customer Service
We had an issue with our Belling Cooker. We contacted Range Cookers in Chester and spoke with Shannon who took complete control of our issue. We felt totally confident in leaving matters with Shannon. She told us what she would be doing and when we could expect a resolution. She kept us updated frequently and true to her word she resolved our issue. This exemplary customer service is why we bought our cooker from Range Cookers in Chester. The true mark of a retailer is how they respond when there is an issue. Shannon’s response was a credit to her employers and a clear example of what first class customer service looks like in practice. Thank you Shannon.
24 ottobre 2025
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Risposta di Rangecookers.co.uk
Thank you very much for your 5 star review - it's great you have been so happy with Shannon's service. We certainly feel the same way, that it matters most how our customers are treated & we always strive to resolve issues as swiftly as possible.
We hope you are very happy with your Belling range cooker, moving forward. However if you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
I'm giving Rangecookers 4 stars because…
I'm giving Rangecookers 4 stars because Mike who I dealt with has been brilliant. We had a manufacturing issue with the appliance and he went above and beyond to get it resolved for us.
The zoneless induction hob is fantastic and we love it.
Stoves need to review their quality checking procedure but otherwise we're very happy.
23 ottobre 2025
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Risposta di Rangecookers.co.uk
Hello there,
Thank you very much for your review, it's great you have been so happy with Mike's service & we hope you are equally pleased with your Stoves Zoneless Induction range cooker, moving forward.
We will, of course, be sure to feedback to Stoves about their quality control, to try & prevent any similar situations in the future.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Falcon Duluxe 110cm electric oven - Amazing
I purchased Falcon 110 deluxe all electric oven through Kitchen Things in New Zealand.
I have had my oven nearly for 13 years and still love it. It is a great investment. It cooks food evenly and does roast potatoes like I have never tasted before. Crispy on the outside and fluffy in the middle. We have only recently put in a replacement catch and pin purchased through FLBone NZ and 2 light bulbs.
I am selling my house and sadly leaving it behind. I hope I can buy another one if space allows.
28 ottobre 2025
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Risposta di Rangecookers.co.uk
Thank you very much for your review, we're really pleased you have been so happy with your Falcon range cooker over the years.
Service like it used to be!!!…
Looking to replace old Rangemaster cooker. Tried several national retailers with no luck. Called Rangecookers,. Call answered quickly, spoke to Anna who answered all my questions clearly and then phoned back so sort out an order which was done efficiently and in a very friendly way by Mike. Placed an order at best price available from any other supplier, removal of old cooker, installation of new, and conversion to LPG at no extra cost. Two days later received written confirmation and delivery date in 9 weeks time from Rangemaster.This is how service used to be! Phones answered within a few rings, delightful people to talk to and clear and detailed follow up. BRILLIANT. Thank you
26 settembre 2025
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Risposta di Rangecookers.co.uk
Hello there,
Thank you very much for your lovely review, that's incredibly kind of you to say.
We are always here, should you need assistance with anything in the future - either by phone on 01244 402 975 or via email at enquiries@rangecookers.co.uk
Best regards,
Anna
Perfection
The team were very helpful and went “the extra mile”. You should be very proud of your team . But best of all they listened. They were a pleasure and very understanding too. You cannot improve on perfection but they did.
Thank you Kim
15 settembre 2025
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Risposta di Rangecookers.co.uk
Hello there,
Thank you very much for your 5 star review & your kind words. We’re glad you have been so happy with our services & hope you are equally pleased with your new range cooker.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Charged for a Service Not Delivered – No Accountability
I paid Rangecookers.co.uk for the removal and disposal of my old range cooker, but the delivery team refused to complete the job, claiming it couldn’t be done. This was not true as the cooker was the exact same size as the new one delivered, and another company removed it the very next day without any problem. Clearly, the issue was not access but the unwillingness on the part of the delivery team.
Despite clear evidence that the issue was with the delivery team, Rangecookers.co.uk refused to refund me, insisting the charge still stood. Their responses were polite but dismissive, deflecting responsibility rather than addressing the fact that I paid for a service that was not carried out.
It’s extremely frustrating to be left out of pocket for something I did not receive. This shows poor accountability and disregard for customer fairness. I would not recommend Rangecookers based on this experience.
3 settembre 2025
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Risposta di Rangecookers.co.uk
Hello there,
Thank you very much for taking the time to leave us a review.
I’m sorry that you’ve been so unhappy with the service you have received & I do appreciate that you are feeling very frustrated with the situation. I know we have been discussing this at length via email & have said if there is a way for us to challenge the removal fee from AIT, we are honestly happy to do so. However we have asked for some more details from you, in order to facilitate this.
As it stands, it appears as though AIT & Delonghi were thorough in their pre-delivery questions, asking about any potential difficulties in accessing your property, or any narrow spaces they would need to pass through with the appliances. I have asked you a couple of times whether you made them aware of the size of the lift or the flights of stairs involved in accessing your home, but you haven’t answered those questions. I can see there were no delivery notes on your original order with ourselves, but I appreciate you have had a couple of phone calls with AIT since then, which is why I was asking you for more information.
You did indeed pay for the removal service, however as the delivery crew attended with the intention of carrying this out for you (& were unable to do so, as your old appliance was too large to fit into the lift, without removing the oven door, which they didn’t have the tools or instructions for & in doing so they would have caused damage to your property), that fee has still been charged. From the delivery report, it does seem as though the delivery crew tried their best to remove the old appliance for you. If there was any discussion before delivery about the access issues & if AIT should have been aware of the issues before attending, please do let me know & I will challenge them over the charge.
It's not in our nature to be unfair & we don’t like for any of our customers to be unhappy with any aspect of their order. If there is anything we can do to correct the situation, we will do. If you could come back to me via email & respond to my queries about the pre-delivery discussion, we can see what else can be done to resolve this for you.
If you need anything else at any point, please do still let us know & we would be happy to assist.
Best regards,
Anna
So helpful and knowledgeable over whatsapp
I engaged with the WhatsApp helpline and they were amazing. Really helpful. Unfortunately the exact model my partner wanted need an long lead time so.we didn't end up purchasing, but would thoroughly recommend this store. Very helpful and knowledgeable.
31 luglio 2025
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Risposta di Rangecookers.co.uk
Hello there,
Thank you very much for your wonderful review, we're very happy you were so pleased with our service.
It's a shame you weren't able to purchase with us, but of course very understandable if you needed your cooker sooner than we were able to provide.
Should you ever need us in the future, please do get in touch - either via WhatsApp again or via email at enquiries@rangecookers.co.uk
Best regards,
Anna
ABSOLUTELY FUMING
I ordered a rangemaster classic duel fuel 100 in the beginning of March 2025. I have been advised when placing the order that delivery will take 4-6 weeks however the very first delivery option was end of May what I accepted. One week before the delivery I have been advised that there is a delay with the product manufacturing hence the delivery needs to be pushed back to end of June. When I get closer to this date I emailed the company just checking if everything is alright with the delivery, when I have been informed that they need to push it back once again until end of July. I am very frustrated with this as the cooker was going into a refurbed kitchen where the old cooker was taken out hence no cooking option in my house since the beginning of May when all the works started. After all these issues I requested a full refund what the company fulfilled. However their 100 cookers is actually 994 cm and all the units were placed in my new kitchen according to this measurement. Unfortunately this is not a standard size as other 100 cookers on the market 998/999mm so a 100 cooker won't fit hence I need to redesign the kitchen costing extra costs to my already expensive renovation. Absolutely fuming with this company. In another note I ordered my new cooker from Currys yesterday with a next day delivery. Well done Currys.
12 giugno 2025
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Risposta di Rangecookers.co.uk
Hello there,
Thank you very much for taking the time to leave us a review.
I’m so sorry you experienced this, sadly Rangemaster have been having great difficulty with their lead times for a number of months now, due to issues accessing parts. This has of course had a big impact on some of our customers, for which we are incredibly sorry. We fully understand the knock-on effect of not having a cooker in your kitchen on time and we do take the matter very seriously.
We have tried to keep our customers as informed as possible along the way (sadly there were times when the manufacturer said the issues would be rectified much sooner than they were). We always try to be as transparent with our customers as possible and hate having to let them down in any regard.
When we were told you wished to cancel your order (which of course is totally understandable in this situation), we were quick to process the full refund back to you.
I am glad you have been able to source the range cooker which will suit your kitchen best. It is a huge shame we could not provide that for you, but the main thing is that you have found what you want.
Should you ever need our help with anything else moving forward, please do let us know. We can always be reached on enquiries@rangecookers.co.uk
Best regards,
Anna
Rangecooker were great! Contractors not so much!
We loved the cooker we ordered, unfortunately, it was broken on delivery. (the oven door), It was a different team that arranged repairs and said it would take 2 weeks originally. 2 Months later, we were no closer to fixing it, so after speaking with Shannon from Rangecookers, she helped arrange a pick-up and a full refund for the cooker.
The reason for the five stars is that the service we received from Rangecooker themselves (in particular from Shannon) was efficient, and the product was great. They were let down by their partner contractors.
11 giugno 2025
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Risposta di Rangecookers.co.uk
Hello there,
Thank you very much for your 5 star review, we’re glad you have been so happy with our services & are just so sorry that you weren't equally pleased with your product.
Thank you for the brilliant feedback for Shannon as well, we will be sure to pass this on to her.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Excellent service
Excellent service - start to finish.
I recently purchased a Rangemaster cooker through Rangecookers.co.uk and was super impressed with the service from my initial enquiry to post delivery.
My order was processed by Sam after much to-ing and fro-ing with an endless list of questions - kudos to Sam for responding quickly and efficiently every time.
I usually prefer to shop locally so I was a little hesitant dealing remotely but I couldn't be happier - thanks Sam, you were a pleasure to deal with.
14 febbraio 2025
Non scritta su invito
Risposta di Rangecookers.co.uk
Hello there,
Thank you very much for your 5 star review, that's fantastic to hear. It's great that you were so happy with Sam's service & we hope you are equally pleased with your new range cooker.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Good, practical and honest advice
Good, practical and honest advice from Tony, who knows rangecookers inside out. This is a small family run business which is almost unheard of these days in this particular market. Knocks the socks of the big players and the prices are evenly matched. The delivery, installation and removal service, which is provided from in-house was flawless. Excellent !
4 gennaio 2025
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Missing the offer?
I bought an oven based on the offer of an extended five-year warranty.
I have received no such warranty since purchasing the oven.
UPDATE: No link or comms were provided.
7 agosto 2024
Risposta di Rangecookers.co.uk
Good afternoon David. Thank you for taking the time to leave a review and share your thoughts.
We did publish full instructions on our website pertaining to redeeming your free extended warranty when you placed the order, along with the link necessary. Our team also replied to your email straight away to explain how to do this and again provide the link you need.
Of course should you need any further assistance we'll be happy to help.
UPDATE: A link to the page where the extended warranty could be registered was sent by email to your email address on 15.10.24 at 12:39pm, along with an explanation that the promotion was run by the manufacturer so registration on their website was necessary to activate the extra cover.
Hope this helps. If not please let us know.
Risposta di Rangecookers.co.uk
Hi there,
Thank you very much for your 5 star review, your feedback is very much appreciated.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Sam
Absolute disaster.
Absolute disaster.
Purchased an item that has a manufacturing defect and is unable to function. Unable to return, unable to get a refund. Passed to customer support of the manufacturer. Unfortunately the manufacturer Faber is useless, and each contact to the support team is a request for details. The response to the details is to request the same details. Stuck in an endless loop. I think I’ve been conned. Sell faulty product, put you in an email loop, never sort it out, keep the money.
18 agosto 2024
Risposta di Rangecookers.co.uk
Good morning.
Thank you for your review.
We are aware of your situation and have been liaising directly with you via whats app. As you know, we are doing everything we can to support you in this and are working closely with the manufacturer on a resolution; with a visit date booked in for tomorrow.
If there is anything you need from us in the mean time, you have our contact details, so please don't hesitate to get in touch.
Best regards,
Sam
Risposta di Rangecookers.co.uk
Hello there,
Thank you very much for your 5 star review.
If you need our help with anything in the future, we can always be reached on enquiries@rangecookers.co.uk
Best regards,
Sam
Risposta di Rangecookers.co.uk
Hi Rachel,
Thank you for your positive review, we really do appreciate it.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Kind regards,
Sam
Risposta di Rangecookers.co.uk
Hi Robert,
Thank you very much for your positive feedback, we really appreciate it & are very glad you have been so happy with our service.
Best regards,
Sam
Great customer service
I recently purchased a Bertazzoni fridge freezer from the website. Straight forward information regarding delivery. Quick to get back to me with a query I had about product.
Delivery driver was most helpful when we discovered a part was missing, and looked into it straight away.
Wouldn't hesitate to recommend this company.
14 agosto 2024
Risposta di Rangecookers.co.uk
Good morning,
Thank you for your 5 star review. We're so pleased to hear that you have been happy with your experience and hope that you are equally as pleased with your product.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Sam
Prompt & very helpful & informative…
Prompt & very helpful & informative service.
12 agosto 2024
Non scritta su invito
Risposta di Rangecookers.co.uk
Hi there,
Thank you very much for your 5 star review - it is very much appreciated.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Sam
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