Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 4 stelle su 5

I've been trying for 3 years to be taken off their mailing list. Returned all snail mail flyers, spoke to them but still the stuff keeps coming. Beware, once snagged you will not get rid of them. Th... Leggi di più

Valutata 5 stelle su 5

We've been using Raja for years, and it finally happened. We had a slight miscommunication regarding our order renewal, and it wasn't processed the next day. After giving Raja a call, Beckie, someho... Leggi di più

Valutata 1 stelle su 5

These couriers are a joke! Dangerous drivers! One of your couriers nearly caused me to crash this morning by obstructing me from moving into another lane ignored my indicator, when I blasted my horn t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We've been using Rajapack for our warehouse supplies for many years now. The service from Rajapack as a company, has always been prompt. Our account manager Beckie has always been polite, professional... Leggi di più

Dettagli dell'azienda

  1. Negozio di fornitura per uffici
  2. Negozio di forniture per il confezionamento

Scritti dall'azienda

RAJAPACK offer you the widest choice in packaging supplies and equipment to protect, pack and ship all your goods. We stock packaging, shipping and storage products that coupled with our excellent services, means you are bound to find a solution to meet your business requirements. Checkout is now even easier with RAJA's secure online payment facility!


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

6K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 62% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,2

Tutte le recensioni

(6256)

17 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Overall speedy & quality service.

Overall speedy & quality service.

Items arrived in good time and were great quality.

When a part was missing, customer service helped me in getting a replacement along with a couple spare parts, too.

Thanks, Suki

13 giugno 2024
Valutata 5 stelle su 5

Damaged boxes/Missing goods

Had an issue with damaged boxes and missing goods on delivery. Craig sorted the problem quickly and efficiently. The whole order was replaced and delivered the next day.

11 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Shipping Issue Resolved!

Had an issue with shipping on a project with quick turnaround. Craig sorted the problem quickly and efficiently and first thing the next morning the problem was solved and a replacement product was with me.

12 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

We were looking for a supplier for…

We were looking for a supplier for shipping boxes, and luckily we came across this company.

The reason I say this is we are a small business starting out , and had many questions, and our orders are small compared to other company’s.

I spoke to a gentleman call Shiv, who from the very first call took the time to advise , explain and help me, which was amazing. I have placed 2 orders so far and because of the time and help received will continue to work with Shiv and this company.
As they took their time to advise and help a new company.
I have dealt with Shiv and he is credit to this company and how other company’s should work with customers.

3 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Don't except stock or service and you'll be fine

Ordered 6 packing workstations, after checking that they were in stock. told 3 were available straight away so we were happy to wait for the others. Also ordered a roll of magnetic tape.

Tape arrived Monday, no contact on anything else.
Chased on Monday, told would receive call back.

Call never came, so chased again, No news. Promised call back... call never came.

Chased again. Promised call back. Still waiting.

All we want to know is are these likely to arrive soon, or should we look elsewhere, somewhere that can actually control their stock levels?

It is too much to ask to know what is going on, when we originally ordered them a week ago with promised 24 hour delivery, ie Monday!

Looking at the actual item review, this is not the first time RAJA have had this issue, but thought and hoped it was a one off. Clearly not.

I noticed you reply to all comments on here, so hence the 1 star review, which would not have been needed or made if your reps actually offered customer service and updated us on this order, especially when we checked before we ordered that you had stock!

30 maggio 2024
Non scritta su invito
Logo di RAJAPACK UK

Risposta di RAJAPACK UK

Dear Wayne,

I am so sorry to hear of the experience you have had with your order.

Although it is disappointing that you had to contact us here, I appreciate you taking the time to bring this to our attention.

On receipt, this was escalated to me. I have investigated this and had discussions with your colleague Ollie, who I am sure has updated you.

My investigations confirmed where our processes have failed in this instance and I liaised with the relevant departments to establish an immediate resolution where possible, to minimise any further inconvenience. For the outstanding items, I have asked one of our Key Account Managers to get in touch, to ensure things proceed as we have agreed and to offer any further help you require.

I am sorry we did not get this right in the first instance, and I can assure you this has been communicated to the relevant department heads to be taken further per our commitment to strive for continuous improvement. Thank you for your continued patience in allowing us to resolve this for you and I look forward to the opportunity to get it right in the future.

In the meantime, should you require any further assistance; please feel free to contact us.

Best regards
Mandy
Sales Director

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