I've been trying for 3 years to be taken off their mailing list. Returned all snail mail flyers, spoke to them but still the stuff keeps coming. Beware, once snagged you will not get rid of them. Th... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We've been using Raja for years, and it finally happened. We had a slight miscommunication regarding our order renewal, and it wasn't processed the next day. After giving Raja a call, Beckie, someho... Leggi di più
These couriers are a joke! Dangerous drivers! One of your couriers nearly caused me to crash this morning by obstructing me from moving into another lane ignored my indicator, when I blasted my horn t... Leggi di più
L'azienda ha risposto
We've been using Rajapack for our warehouse supplies for many years now. The service from Rajapack as a company, has always been prompt. Our account manager Beckie has always been polite, professional... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
RAJAPACK offer you the widest choice in packaging supplies and equipment to protect, pack and ship all your goods. We stock packaging, shipping and storage products that coupled with our excellent services, means you are bound to find a solution to meet your business requirements. Checkout is now even easier with RAJA's secure online payment facility!
Informazioni di contatto
DC10, Unit 1 Salford Road, MK43 0AR, Ridgmont, Regno Unito
- 0800 542 44 28
- sales@rajapack.co.uk
- www.rajapack.co.uk
4,2
Molto buono
6K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 62% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Missing order
I had a missing order, so I called customer service, and their response was very kind and accommodating. The refund was processed right away.
Thank you.
8 agosto 2024
Non scritta su invito
Quick delivery and excellent products.
4 agosto 2024
Packaging of the packaging could be better - good service otherwise.
Products were fine but I’m surprised a packaging supplier doesn’t package its packaging better. We received 2 deliveries - both knocked about a fair bit in transit. The flat boxes were merely strapped together and the outer ones consequently damaged, and a strapping dispenser needed taping back together to function as a strapping dispenser. So a little surprised and disheartened. That said, customer service was friendly and helpful when we quickly amended an order - so it’s just this one issue of protective packaging of the supplies that we felt should be better.
3 agosto 2024
Risposta di RAJAPACK UK
Thank you for taking the time to leave your feedback on your recent order.
I tried to call to discuss this with you further; however, it went through to voicemail.
We wholeheartedly agree that we must improve how we package our customers' orders. I am pleased to advise you that we are implementing a new training plan for our packers, including product knowledge and the type of damage a product has experienced previously, to ensure sufficient protection is provided.
To date, many factors are considered when packing orders, and many are related to the feedback we have received from our customers, such as material wastage; this is why it is so important that our customers take the time to contact us with feedback such as yours so that we may continually improve the service we provide.
Your feedback has been passed on to our warehouse, which will review the packaging applied to your particular order so that we can get it right the next time.
Although I appreciate you repairing the damaged tape dispenser to make it usable, would you like us to send a replacement? Please respond to the email I sent you or contact me using the details provided, and we will arrange that for you.
Please feel free to contact us if you wish to discuss this or any other matter further.
Thank you again for taking the time to share your feedback.
Exactly as expected
Exactly as expected - good product selection, easy ordering, swift delivery
2 agosto 2024
Thank you for your assistance
Thank you for your assistance. Ordering was quick and simple. Cost of items was cheaper than others.
Delivery was quick with no problems.
2 agosto 2024
Poor service.
I ordered some postal boxes (00862550) on 1st August. When they had not arrived on 6th August I was told they were out of stock and would not be sent till 22nd August. Why was I not told on 1st August? Very poor service. Andrew Macnair
1 agosto 2024
Risposta di RAJAPACK UK
Thank you for taking the time to share your feedback on your recent experience with us.
I am sorry to hear about the lack of communication you received from us in this instance. We appreciate you bringing this to our attention, especially as it helped us establish that our system was not performing correctly.
When an item is out of stock, several stages within our process should alert the sales team that an item is unavailable, enabling us to update you. By liaising with our Warehouse and IT department, we have established that a system error occurred on the product line. Our Team did not receive the relevant alert to advise the item was out of stock at the time of purchase, nor did it present itself in the Morning Report, resulting in us not being aware at the time of placing the order or the Team receiving the relevant report to contact you the following morning.
I am pleased that your order was successfully delivered on 8 August. Please accept my apology for the level of service you received and for any inconvenience you may have been caused.
If there is anything else you need help with, please feel free to contact us.
Kind regards,
Chantel S
Customer Services & Sales Team Leader
It arrived on time
24 luglio 2024
A very efficient service today from…
A very efficient service today from Kiran Bougan - always a smooth process from placing the order to same day despatch and next day delivery. Well done
7 agosto 2024
Non scritta su invito
Great updates
Easy to order, constant email updates about my order status and excellent after service for a damaged delivery.
31 luglio 2024
Consistently Reliable & Efficient
I have only ever had one issue, overall this is a very reliable and efficient business - would highly recommend.
6 luglio 2024
Non scritta su invito
Avoid. Poorly packaged and zero service.
Order sent poorly packaged and as a result all the contents were damaged. No reply to my follow up email to Raja to have the issue resolved. No point in paying premium for packaging if this is the level of service. Will have to revert to my credit card company for a refund if Raja continue to not reply and give no service.
1 agosto 2024
Non scritta su invito
Risposta di RAJAPACK UK
Thank you for taking the time to contact us.
I am sorry for the delay in responding to your initial email. As advised by my Team member, your email was unfortunately received in an unmanned inbox, resulting in a delayed response.
The information you provided during your contact with my team member has been invaluable. It has enabled us to share the feedback with our warehouse and implement the relevant steps to continue improving and working towards avoiding a recurrence of the damage you experienced. Thank you again for taking the time to get in touch.
I am pleased to see a replacement order has been received and an agreement of resolution has been made.
However, if you wish to discuss this further, please feel free to contact us.
Kind regards,
Chantel S
Customer Services Team leader
Excellent customer service from Suki…
Excellent customer service from Suki and the team at Raja Pack!
1 agosto 2024
Non scritta su invito
Great products at affordable price and great customer service too.
Products as per description and pictures.
25 luglio 2024
the wrong parcel was delivered
the wrong parcel was delivered. After calling up to complain and report I had someone else's parcel, my one took forever to arrive.
24 luglio 2024
Risposta di RAJAPACK UK
Thank you for taking the time to share your comments on your recent order.
I am genuinely sorry for the service you have received and the protracted delay in delivering the correct items. Although timed deliveries outside of an AM/PM split are not standard, I can confirm we passed through your requests. Unfortunately, we cannot influence the route requirements to ensure they were delivered as preferred, resulting in the failures and delays you experienced
I have been unable to locate any additional entries on your account, so I trust your order meets your criteria. However, please feel free to contact us if you need further help.
I have also sent you an email to discuss this further. I appreciate your loyalty over the years and would love to get this right with your next order.
In the meantime, please feel free to contact us if you wish to discuss this further or require any help on anything else.
Kind regards,
Chantel S
Customer Services Team Leader
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