Q-Park UK Recensioni 

Arrived 23 minutes early for my pre-booked slot at Cavendish Square, Q-Park Oxford Street. Left 1 hour and 23 minutes early after waiting 10 minutes for the security guard to fix the gate.

Issues:

Charged £10 extra for arriving 23 minutes early, rounded to the nearest hour.

Denied a refund for leaving 1 hour and 23 minutes early, despite the significant wait time.

In total, I was charged for 5 hours but only parked for 2 hours and 37 minutes. This feels like a clear case of unfair charges.

My advice - don't use online booking. I guess the First Street, Manchester location would have been ok if the ANPR worked ...but it didn't for me. I couldn't get in so had to take a ticket. Then i couldn't get out using the QR scanner, the ANPR or the help button. So i ended up paying AGAIN! ..and now it's like pulling teeth trying to get any of my money back. Q Park - i have emailed you. The process for retrieving MY money is ridiculous. You should know i was there with my registration number. I honestly never want to use any of your parking again and i will advise everyone i can of this dire service.

Security guards dodgy and probably arranged for my car to be broken into when i parked at Cavendish square London last week. Avoid this dodgy company and their dodgy car parks.
I hope the thieves enjoyed the contents of my young daughters handbag. Tossers.

Pre booked and pre paid parking at the Mailbox in Birmingham 10 days prior to an event.
Upon arrival the car park barrier was blocked and was told by attendant that we could not park and that pre booking does not guarantee a space.
Absolutely pointless pre booking and paying up front. Utter waste of money and time.

Iv'e been attending the Queen Elizabeth hospital Birmingham for over 10 years now as i have a life long illness and have never had any issues with Q-parks.... up until today. I had no choice but to park on double yellow lines with blue badges on display at the emergency parking as all the disabled parking was taken up, if any of you know this hospitals A&E then you know how long you can wait to be seen. After 9 hours i got back to my car at 9.30 pm to find i had a parking notification... the excuse was "Parked in a no waiting area". I have never had an issue parked like that before with blue badges, i understand they are not a license to park anywhere... but at A&E...... come on q-parks you better than that...? maybe not then. Karma comes back to bite you..!

Qpark Chinatown London. I’ve parked there twice now and both times my van stinks of piss for a good week after. The car park staff need to clean the place and stop people pissing in it. Totally disgusting.

DO NOT PARK YOUR CAR HERE !!! Lepage Brussels.

We had a horrible experience this weekend and our car was broken into. This is supposed to be a secure car park. We called the police and reported the crime ! Travelling with a baby and a toddler this spoilt our visit to Brussels. It seems your car park has a problem with vandalism and theft. You need to find a solution to this and prosecute the culprits! They stole our toddlers brand new shoes and our baby’s clothes and nappies. This was horrible to experience and feel saddened to end our trip this way.

Nov 2024
Some terrible experiences on here but the facility in Newcastle Stowell Street is excellent. Can't fault it. Clean, tidy, well marked bays. Good entry and exit. Centre of town and reasonably priced.

Went to swimming competition at pond’s forge so parked at Q-Park Castlegate as we would receive a 50% off voucher. When paying for parking the 50% off didn’t work so had to pay full but the person on the other end of the call for assistance button said it would be refunded by filling out a form on their website. Don’t believe it! Was told because their ticket didn’t work they wouldn’t refund any money. Rang them and was told it’s company policy not to refund unless you have the 50% off voucher which obviously you wouldn’t because the machine takes it. When you complain it’s unfair they get aggressive and rude! Think if they give out vouchers they should honour them?

Went to QE hospital in Birmingham, drove around multi storey car park trying to find a space,couldn't find a spare space had to drive out,it cost me £4_20 to get out avoid at all cost.robbing bastards.mondern day gangster s avoid avoid avoid

I arrived at Liverpool One carpark today around 1.30pm. I have a blue badge and couldn't see any signage to indicate where the disabled parking was, even though their website claims to have 81 disabled spaces.
I parked on Level 1 but went up to Level 3 in the lift to exit the car park at the John Lewis exit.
Before leaving the carpark I needed to use the toilet facilities. I've had a run-in with those toilets before when they wouldn't let me in with the parking ticket as they're supposed to - ended up going in after someone else who held the door open for me (no staff around on that occasion)
Today, the machine let me access the toilets, went in the normal ladies toilet (not the disabled one). Out of the 3 cubicles in there, only one had a lock that worked. There's a bigger cubicle in there that I would have preferred, but the lock was broken. The whole area was soaking wet and there was all water dripping off the sink units. The floor was covered in sodden toilet paper. The side of my coat got wet from all the water dripping off the sink units. None of the toilets had toilet paper (it was all on the floor in a sodden heap), and the hand dryer wasn't working. People had obviously been drying their hands on the toilet paper.
I went round to the carpark office, where there was a young lad manning the desk. I proceeded to tell him of the problems with the toilets, but it was obvious he wasn't interested, not even able to maintain eye contact with me. I was obviously expecting him to offer a solution, or at the very least apologise, but no. I was just told if I had a complaint I had to use the QPark website. I pointed out to him that he was there, and I was complaining to him, but no, I just got the same statement about the website. Felt I should have prodded him to make sure they're not using droids instead of a human workforce in their carparks.
The fun didn't end there in this carpark today. When I tried to leave, the pay machine refused to acknowledge my ticket. Put it into the machine several times, but it just spat it back out again. I also had a similar problem last time, where I'd actually lost the ticket (think I dropped it when I was trying to gain access to the toilets!). Don't know why they bother issuing tickets, when you have a barrier with a bot inside that has clocked your registration number when you go in and knows exactly how long you've been there, and you can pay at the barrier.

The parking was fine, the comms and system ridiculous.

Booked from sun afternoon to Tueaday morning. Confirmation said sun midnight to tueaday midnight. I checked and they said this was normal and the 48hrs would start when I arrived.

It didn't, came to leave and said I needed to pay for another 12 hours. No phone number, no way of contacting them at the machine.

Eventually contacted a local employee to let me out. He said it wouldn't work as I'd left and come back...except the FAQs said I could come and go.

Essentially their system doesn't work, when the error was pointed out, they just ignore it and hope

Belongings stolen from car in Q-Park Old Burlington Street today (daytime hours). Several other cars subject to same fate. Coincidentally, several people who had parked their cars couldn't get in through the pedestrian entrance; access appeared to have been electronically blocked???

Got broken into and belongings stolen. The office had a sign to say the staff were out patrolling but there was actually no one there. We looked everywhere on 3 occassions over a 3 hr period. When the alarm activated we tried to find a number to inform security- there isn't a contact number. Only way was to hit the buzzer upon leaving and the guy there was snapping at us! Do not park here. No help. Horrible service and you will get robbed

🚨DO NOT PARK WITH Q-PARK🚨
This company and its jobsworth staff are complicit in organised crime. It is legitimately safer to park on-street. Leave your vehicle at your own peril!

My pass to Q park card was not working and was unable to get in or out of the car park, I managed to get some help and a lovely friendly guy called ( Steve V ) who was so helpful and listened to the problem I was having at the Manchester car park , immediately he helped and resolved the problem quickly and professionally, fantastic customer experience and service thank you . ( Black Audi TT ) Jenny Méisuria

QE hospital Birmingham
If I could give zero I would. Absolutely atrocious. No parking spaces available and still letting more cars in. If I wasn’t stressed enough at having to go to an appointment the delightful experience of attempting to park definitely elevated my stress levels. My partner drove around for 45 minutes before he got a parking space. For an added cherry on top experience they then charge an absolute fortune for the privilege of driving round the car park

Rockingham St, Sheffield.
Pre-booked, no automation working, doors wide open so no security. Had to get a ticket to get past the barriers. Couldn't get out without putting in the ticket and then they tried to charge me again.
Stuck at the barriers to get out, off-site operative couldn't see my vehicle so I had to prove I'd paid. Wouldn't open the barriers until they were happy and no apology.
Customer services had the same attitude with no refund or apology.

AVOID AVOID AVOID
Q Park Oxford street are collaborating with local criminals to facilitate thefts from vehicles. They intentionally leave the doors open to make it quick and easy
Don’t use them EVER

I’m a nurse on a busy ward and this morning, after a night shift, I received a parking ticket from Q-Park who own the hospital carpark. When I questioned the attendant (the one who gave me the ticket) the reason why I got the ticket I was told that it is because I wasn’t parked in a bay, absolute joke! I have taken picture and there is no way they can say I wasn’t parked in a bay. Even the car park at attendant apologised and said I can see you’re in a bay but I’ve been told “anyone who parks here must be given a ticket” 😳.