Q-Park UK Recensioni 

Pre paid for a family celebration lunch at Tower Bridge not realising London marathon needed to close the road along side and around the car park. We had to park elsewhere and were over an hour late for lunch. Q parking must have know when we paid 3 weeks in advance that their car park would be inaccessible. However, having made a complaint with a promise from them to to look into it here we are in July with no reply from them.

I rebooked for 6.00pm and arrived at 5.45 after a five hour journey so pretty close to the booking time considering you cant really block the road outside to wait for exactly 6.00pm I left the car park 1 hour and 15 minutes earlier than I had paid for. its hard to predict how long you need when prebooking. I didnt expect a refund for my unused time, however I also didnt expect an email saying they would charge me an extra £3.80 because I parked 15 minutes early! Dont prebook it makes the car park more money than if you were to just pay for how long you stay.

Nice modern car park and very convenient for Liverpool One shops and Albert Dock, however shockingly expensive!! We went today (Saturday 11th June) was parked for exactly 6hrs 3 minutes and was charged £22!!
Absolute rip off and will never park there again

My phone packed up in Musgrove Park Hospital. Dan.E came along and he spotted that I was in trouble and stressed and he VERY kindly made a VERY important Tel call on my behalf. I am very grateful to Dan for this help that he gave me and which got me out of trouble. It was truly appreciated. Thank You again Dan.

They advertise max fee for a day is £29. However I overstayed my time by 20 mins - still well within 24 hours and they charged me extra. The statement of £29 for a day is factually incorrect. I arrived at 4.30 pm and left at 9.30 am next morning. And was charged an additional £3. Disgraceful.

My husband and I were visiting a patient at the Queen Elizabeth hospital in Birmingham. We arrived by train and the shuttle bus collected us at the main entrance and dropped us off outside AMU where the patient was whom we were visiting. The driver of this shuttle, I have found out is Shrelle. A lovely lady.
We were picked back up from AMU and the driver, Sandip, asked us where we wanted to be dropped off. My husband asked if he could drop us as near to the train station as he could. Very politely he said. I can drop you at the train station. We have a shuttle stop there. Next time you visit just call us from the shuttle stop. This makes our visit so much easier.
Please keep these shuttles running. The 2 drivers are an asset to their company.

Stay away. Arrived 20 mins early and was charged extra. Even though I left 2 hours earlier according to my booking times. Find alternative parking. DO NOT use Q Parks

One of the worst customer experiences I have ever had.
I rented a vehicle from Enterprise Car Rental for four days last September and used Q-Park during that period, paying for my parking correctly. Nine months later, Q-Park has attempted multiple times to take money from my bank account for a parking charge that relates to a date when I no longer had the vehicle.

The vehicle had been returned months earlier, yet they still appear to believe they can pursue me and repeatedly attempt to debit my account. I was at work nowhere near the alleged location on the date of the incident, so their actions make no sense whatsoever.

What concerns me most is that they have retained my payment details for so long and continue trying to take money without my permission. That is completely unacceptable and has left me questioning how they manage customers' personal and financial data.
I have submitted a formal complaint and will be escalating the matter further if necessary.

My advice is simple: avoid Q-Park if you can. There are plenty of parking providers who don't leave customers dealing with this kind of unacceptable behaviour months after they've legitimately used the service

Had a payment appear on my Qpark account for parking in France. I was actually in the uk. I was not sure if someone had hacked my account or it was just an error.
I contacted Qpark but they are so slow in responding. They have no customer service telephone time that you can call.
I contacted my card provider to say an amount had been taken on my card and it was not me. I endeavoured to remove my card from my account but Qpark would not allow this on the app without putting another card on.My card provider advised me, as I had had my response from Qpark I should cancel my card. I was reluctant to do this as you have to wait about 10 days for a new card to arrive and it is such an inconvenience, but I took the advice of my card provider and cancelled my card
I finally received a response fromQpark who more or less said it was my fault for having a private number plate on my vehicle, really!!!!!
I thought I should have received an apology for all the inconvenience but no.
I have contacted Qpark to say an apology might have been in order and have surprisingly had no response 🤔

Absolutely awful experience at Q-Park Leicester Square.
The car park itself smells strongly of urine, making it an unpleasant place to park. The spaces and driving lanes are incredibly tight, making manoeuvring stressful and difficult.
What made the experience even worse was the customer service. Due to a barrier malfunction when exiting, I was delayed by around four minutes through no fault of my own. Despite this, I was charged for a full additional hour, meaning I ended up paying for two hours instead of one.
I contacted customer service hoping for some common sense and understanding, but Ana was completely unwilling to listen to the circumstances. She repeatedly insisted that because I had exceeded the one-hour period, I had to pay for two hours, regardless of the barrier issue that caused the delay. No grace period was considered and no attempt was made to resolve the situation fairly.
Poor facilities, unreasonable charging practices, and appalling customer service. I will not be using this car park again and would not recommend it to others.

Booked a timed slot from 5pm to 11.30pm in Westminster, paid £59.00, yes £59.00 for this time, I arrived at 4pm but left around 10pm, so technically I was there for less time, before I had driven to the end of the road after leaving the car park they charged my card another £21.00, I received an email stating its because I arrived early, what about leaving early, I should have got a refund, so to park for around 6 hours this company charged me £80.00, absolute rip off

Visited Q Park in John Lewis Liverpool. Arrived at 13.23 and left at 17.39 and was charged £18.00 for 4 hours and 16mins, despite website saying £2.90 per hour. No prices advertised anywhere near to the Pay Station to verify the cost. I’m used to be ripped off in this car park - but this is absolutely taking the proverbial!

Q Park Marble Arch
Arrived 30 mins early - allowed entry with no warning of additional fees. left 4 hours before end of reservation time. Have received a £10.50 charge on top of a £55 original charge. Overall the site is clean in the car park area - however, the pathways up to Hyde Park are disgusting and smell of wee - and the toilet facilities are really gross. Would expect a more welcoming experience when paying these types of fees. Rip off company. Would give lower than 1 star if the option was available!!

Booked a parking slot from 7pm to 1am to attend a show at the Barbican in York. Arrived 20 minutes earlier due to lighter traffic than anticipated en route and parked up at around 18:40. Returned to vehicle and exited at around 22:15 so around three and a half hours duration. Get home and find an email from Q Park telling me there's an extra charge for parking 20 minutes earlier! No account taken of the two and a half hours unused at all. So, in my view a bit of a rip off and it is not made clear that you can only park after your booked time. I'll not be using these guys again.

WORST PARKING EVER! - their "pre-booking" is not pre-booking it's pre-paying. Turned up to the carpark to be told the car park was full and it was "tough you should turn up earlier" had to go find different parking for majority of the day, went in to Q park for the last hour as I had to park in 2 different short stay parking areas.

Another security guard told me that Q park would refund and was emailed to say because I used any part of my parking regardless of it being full etc. that my parking would not be refunded.

Absolutely disgraceful! Never park there!!

Parking ticket despite paying60 pounds a month - seems like ticket happy also giving out tickets to disabled badge holders on a Sunday - you are a disgrace

We paid for three full days parking, but upon leaving we left 24 minutes late and were charged 4 pounds. But we had already paid for a full day, so we thought that would have covered it. But no, and no refund.
Ripoff, don’t go there.

Every time I park my car here my doors get hit by another car. The spaces are so small even if you are within the lines you get hit. The problem is the concrete posts, you have to park so your not next to the walls to get out. Then if another car is next to you have to squeeze yourself out. But unfortunately most people in London dont care about whacking there door against yours. So now my car has dents on all 4 door and chips all from this Garage. I know this Garage was built in another time, but if you value your vehicle park on the street and get a ticket. I have reported this before but they just come back and say nothing to see here. So forget your response its pointless.

Poor and inaccurate directions. Now they are trying to charge us twice for every session and the second charge is double that of the first. Soon to go the way of NCP with any luck

I pre booked in a space in Bristol with a code given by the Ibis Hotel. When I arrived in Bristol, I clicked the link on my confirmation email from Q park to get directions and was directed to the Millenium car park. Turns out, this is not run by Q park, so when I left, I had to pay £25 for my overnight stay (having already paid Q park).
To be fair, Q park refunded my prebooked ticket cost but I ended up paying a lot more because the email sent me to the wrong place. Be careful.