Pukkaherbs Recensioni 94

Poor customer service and poor product.
I wrote twice to Pukka (via email) asking why ‘Detox’ teas replacement ‘Feel New’ was a different blend, the revised version is awful with added turmeric and reduced quantities of the original ingredients. I did not receive the courtesy of a response, but a week after or so afterwards a questionnaire asking how well their customer service was!!
Since Pukka sold to Unilever the brand has declined. Tried various blends but the quality just isn’t there anymore. Found teapigs a superior alternative.
Pukka pull your socks up!!!!

We have been buying and advocating the use of Pukka Teas since their launch many years ago but quite frankly, over time the cost-cutting measures have left a sour taste.

The reduction in packaging quality I can deal with; I still have one of the very original blue Detox t-bags that shows the difference...

...but now that the quantity and strength of the tea itself has been downgraded, we will not be buying any more.

This used to be a brand we respected highly but it does seem that they are unable to balance commercial viability with robust quality.

I am tea lover so I gave pukka a try. I was absolutely horrified how this tea tasted. No matter what I did it just tasted rubbish. The tea is very light no matter how much you boil of u add a little milk it has no flavour at all. I am sooo disappointed as to how pukka is fooling people with their glossy advert and expensive price tag. Not worth it at all pukka says ‘it’s fit for a Prince’ I say it’s not fit for a servant let alone a Prince.

I liked this tea but was disappointed to learn that they use harmful additives, listed as "natural flavorings"

I drink of this stuff :( Hard to be healthy these days, when products that pretend to be healthy are not.

I had an issue with a box of tea, where every sachet leaked. I was promised a replacement box, great, but this did not arrive, and there has been zero contact from their customer service team about it. It's been three weeks since this happened and no update even when I emailed them about it. Honestly I'm incredibly disappointed, usually I can forgive a problem if the customer service is good, but this is just pure lack of interest and plain disregard. I liked the tea but will not be buying again.

Lovely teas, been using for years, had a batch that leaked tea, however customer service was excellent and it was dealt with quickly.

Now owned by Unilever am told. The latest batch of vitamins felt off and cheap, the tea was tasteless and in cheap looking packaging. Everything is now in the bin

Har flere gange købt deres Pukka Night Time Te i blå æsker. I æsken ligger blå tebreve. Den seneste pakke indeholdt te i guldfarvede breve. Smagen er nu hen i retning af chai/ingefær. Dvs. stærkt krydret og uden den beroligende effekt. Hos Pukka fastholder de, at det er den samme te, bare i nye breve, fordi de andre ikke er til at få fat i?! Dårlig undskyldning. Jeg er færdig med at købe deres produkter.

pretty good teas.

However the vast majority has Liquorice in it which I do not mind too much but would be nice to have some that have a different taste!

Well made bags, plastic free and easy to use. Good job over all

Bought my first box of fennel tea. The most expensive and flavorless tea I have ever bought. I used three tea bags and still no favor. Sorry Pukka but, I will not purchase again.

I have been buying Pukka herbal teas for a few months now. Their web site is easy to use and they have good price breaks for quantity orders; I also got a free Pukka mug with my last order. Delivery is usually quick to AB51. We have been purchasing the Tumeric Gold bags, we have also bought Tumeric Active locally, both very nice and the ginger in the Active product gives me a boost when I'm on night shift.

I'm a huge fan of the Pukka range (and I get two cups out of every bag because I'm a tightwad), but I was also very impressed with their customer service. I emailed with a query and had a lovely, personal response within the hour. I much prefer companies who put a little thought into this sort of thing rather than automated, clinical replies :)

apart from supplying great teas the speed of delivery is amazing. eg. ordered yesterday at 14.00, received today at 11.30. can't do better than that!

Har bestilt nogle vare hos pukka.com (skin care) sidste weekend, og i skrivende stund (fredag), har jeg endnu ikke modtaget mine vare.
Firmaet har ingen "track and trace" funktion knyttet til deres afsendte vare, så hvor pakken ligger og roder rundt, aner jeg ikke.
Der oplyses på hjemmesiden, at man skal vente 10 arbejdsdage med at kontakte dem, hvis pakken ikke dukker op...
Jeg tager på ferie på mandag, så det er lidt noget rod det her!
I´m not happy!

Og pakken kom ej heller denne fredag! Et forgæves telefon-opkald og en mail bragte mig ej heller nærmere på en pakke-levering!

Her er mail-svaret fra pukka:

"Dear Dorte,

Thank you for your email.
All our European deliveries are sent by International AirMail unfortunately this means that there is no track and trace option.
However I can confirm that the parcel was sent on 29th July and should be with you very shortly.
Please accept our apologies for any inconvenience this may have caused.
Kind Regards,

Fiona Hinde
Customer Services"

Jeg skulle have været rejst på ferie på mandag, men må jo så vente hjemme yderligere en dag...

Up-date mandag d. 5/8:

I løbet af weekenden har jeg selvfølgelig ikke modtaget nogen pakke!
Men var på posthuset lørdag, hvor jeg fik en venlig medarbejder til at kigge efter pakken, men uden resultat. Postmedarbejderen sagde faktisk noget klogt; nemlig at pakken kunne være stoppet i tolden. Pukka sælger jo urte-baserede ting og sager, så jo ikke umuligt, at mit skin-care ligger og roder i tolden - enter i UK eller her i Danmark.
Det korte af det lange; bestilte forgående weekend, sidste mandag blev sagerne afsendt og pengene trukket fra min konto (syttenhundrede kroner!). Og denne efterfølgende mandag, har jeg stadig ikke modtaget forsendelsen.
Nu her til middag tager jeg på ferie - uden hudplejeprodukter.
At købe noget som helst hos pukka.com kan jeg slet ikke anbefale!
På den danske hjemmeside: Naturoghelse.com, kan man købe langt de fleste af pukka's produkter til en ok pris, så det gør jeg fremover! Osse selvom der er udsalg hos pukka.com.

Up-date torsdag d. 15/8 2013:

Så nåede vi torsdag i uge 33, og jeg har stadig ikke modtaget mine vare fra pukka!
Kom hjem fra ferie for nogle få dage siden - efter at have været væk en lille uges tid. Og imellemtiden var der ikke kommet nogle pakke. I mandags skrev jeg så en mail til pukka - og der var der så gået hele 10 arbejdsdage siden afsendelse - så nu var det på sin plads at rykke igen. Mandag blev der så afsendt en ny forsendelse. Og nu er det torsdag - spændende om jeg får min pakken inden weekend'en!?

Jeg er holdt op med at tælle dage - er ude i at tælle uger...

Mandag d. 19/8:
Så kom min pakke fra pukka endelig!
Vi skal helt tilbage til lørdag d. 27/7, hvor jeg bestilte. Pengene (over 1.700 kr.) blev trukket mandag d. 29/7, og så var det ellers bare at vente. Og maile frem og tilbage. Efter to en halv uge overgav man sig hos pukka og sendte en ny pakke - det er så den, at jeg idag har modtaget.
Altså betalte jeg d. 29/7, og først her d. 19/8 modtager jeg mine vare. Ergo, er det alt for lang tid at have en stor sjat penge ude og svømme. Fremover bestiller jeg pukka hos naturoghelse.dk i Randers. Som regel er der overraskelser med i pakkerne fra Randers. I den meget forsinkede pakke fra England, var der kun skrevet; "many apologies" - GAAAB! En lille vareprøve, kan man bedre bruge til noget....
Nok for denne gang! Og moralen er bestemt, at jeg ikke kan anbefale at handle hos pukka i UK, men at købe på danske hjemmesider, som f.eks. naturoghelse.dk