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Valutata 2 stelle su 5

The picture itsself is great. The fact the frame came broke, and there is no number to call and I have had 3 attempts at chatting with your support team and no one has come back to me…. So the picture... Leggi di più

Valutata 5 stelle su 5

We sadly lost our beloved labradoodle Lando at only 6 years old to an unexpected medical emergency. I wanted to find a picture frame that offered several photos slots as well as a fitting tribute to o... Leggi di più

Valutata 5 stelle su 5

Absolutely wonderful. I couldn’t believe how beautiful it was. My brother and his wife loved it. The quality was outstanding. I would definitely buy it again. I’m now marking celebrating dates in my d... Leggi di più

Valutata 5 stelle su 5

Bought a dog portrait for a friend who had recently lost her pet. The intricate detail and colours were stunning and absolutely perfect, swift service and excellent communication. Loved that the compa... Leggi di più

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Scritti dall'azienda

Home of the Diamond Dust Glitter Canvas. Create canvases for your family & friends, our high quality, affordable canvases are available for you to buy online today


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

513 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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4,5

Tutte le recensioni

(513)

71 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Avoid. Failed to refund.

Ordered a pet portrait, site promised a preview image in 48hrs. 48hrs later get an email saying delays... 3 days later I get a preview which isn't great. My 12yo did better with a free app!
Requested to cancel and refund as not impressed at this stage.
Sarah quickly cancelled my order....but 2 weeks have passed and no refund despite 2 emails to chase this. Last email fell on deaf ears so I have had to chase a charge back from my card provider.
Website promises good things but sadly they don't meet expectations.
As for customer service.... only contact is email and as said before- they stopped replying.

Edited to add.... they did not reply in 48 hrs as this response says.
On 31st Oct they said they would look into why my refund had not happened. On the 9th Nov I had to chase again. 3 more days passed and I raised a charge back and posted this review.... then miraculously I received a refund!
Funny how that works!

22 ottobre 2024
Non scritta su invito
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Risposta di Printing Bee

Hi Ian, Sarah here.

I want to clarify that I’ve responded to each of your emails within 48 hours, including the one you sent yesterday. I processed your cancellation and refund immediately, as I mentioned, we had an issue with Paypal refunds which we have now managed to fix.

Regarding the artwork, I offered to pass along your feedback to our artists to make any adjustments you wanted before finalising the print. I’m sorry it didn’t meet your expectations, as our goal is for every customer to love their order before it’s printed, and we’re committed to providing great customer service.

If there’s anything else we can do to make you happy, please let us know.

Valutata 5 stelle su 5

A Beautiful Memory Perfectly Captured

Received my Black & White Canvas Print of my Furbaby Molly who recently passed and it is beyond Beautiful.

It captures her Perfectly and the Quality of the Canvas is Amazing.

Delivery was ahead of schedule and so well packaged.

I cannot recommend these Guys Enough.

Thank you for a Wonderful Memory ❤️❤️🙏🙏🙏

11 novembre 2024
Non scritta su invito
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Risposta di Printing Bee

Thank you so much for your kind words! We’re thrilled to hear that you had a loved your product. Your satisfaction means everything to our team, and we’re grateful for your support. We look forward to serving you again!

Valutata 5 stelle su 5

Absolutely gorgeous

Absolutely gorgeous. Was done and sent quicker than estimated time.. and staff have been lovely and answered every question I had..
Will be purchasing again.. thank you 🩷

9 novembre 2024
Non scritta su invito
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Risposta di Printing Bee

Thank you for your fantastic review! We’re so glad to hear everything met your expectations. It’s always a pleasure to serve great customers like you, and we hope to make your next experience just as positive!

Valutata 5 stelle su 5

Finished product was so beautiful

Finished product was so beautiful. Communication was great, they had delays due to staff sickness and they updated me about my order and upgraded me to next day delivery to make sure I got my order when i needed it. So happy with the service of this company!

17 ottobre 2024
Non scritta su invito
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Risposta di Printing Bee

Thank you for this wonderful review! We’re delighted that you’re happy with your purchase and our service. Your feedback keeps us motivated to continue delivering the best. We hope you enjoy your order, and we’d love to assist you again in the future!

Valutata 5 stelle su 5

Absolutely stunning work 😍

I purchased a watercolour portrait of our dog as a present for my mums birthday. The painting is absolutely stunning, spot on and captures our wee Bonnie so well 🩷
I would highly recommend, thank you so much!!!!

1 novembre 2024
Non scritta su invito
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Risposta di Printing Bee

Thank you for this wonderful review! We’re delighted that you’re happy with your purchase and our service. Your feedback keeps us motivated to continue delivering the best. We hope you enjoy your order, and we’d love to assist you again in the future!

Valutata 5 stelle su 5

Absolutely beautiful

Absolutely beautiful, I got a picture painted of my childhood dog who recently passed away , the portrait is so gorgeous and looks exactly like her , I am so in love with it, thank you so much to the amazing people who have done this for me.

30 ottobre 2024
Non scritta su invito
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Risposta di Printing Bee

We’re so glad to hear you loved your print! Your feedback truly brightens our day. Thank you for taking the time to share this review—it really means a lot. We hope to see you back again soon!

Valutata 5 stelle su 5

really pleased with my order

really pleased with my order. I had made a mistake on my order and Sarah replied straight away helping me fix my order. I love my product so much. I will definitely be ordering again!

28 settembre 2024
Non scritta su invito
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Risposta di Printing Bee

We’re so glad to hear you loved your print! Your feedback truly brightens our day. Thank you for taking the time to share this review—it really means a lot. We hope to see you back again soon!

Valutata 5 stelle su 5

Amazing quality print

Amazing quality print, super quick delivery and great communication. Will definitely be ordering again.

23 ottobre 2024
Non scritta su invito
Logo di Printing Bee

Risposta di Printing Bee

Thank you for this wonderful review! We’re delighted that you’re happy with your purchase and our service. Your feedback keeps us motivated to continue delivering the best. We hope you enjoy your order, and we’d love to assist you again in the future!

Valutata 5 stelle su 5

Excellent likeness to the pets and great customer service.

Very pleased with the detail to make the personality of the pets be portrayed in the paintings. Customer service and efficiency of the whole process was excellent.

22 ottobre 2024
Non scritta su invito
Logo di Printing Bee

Risposta di Printing Bee

Thank you for this wonderful review! We’re delighted that you’re happy with your purchase and our service. Your feedback keeps us motivated to continue delivering the best. We hope you enjoy your order, and we’d love to assist you again in the future!

Valutata 5 stelle su 5

Excellent company to use

Very good company to use, products are as described and delivery is very accurate.
I ordered 2 items and 1 didnt get sent, everyone can make mistakes, when i got intouch the customer service was excellent, within minutes i had a reply and my item had been processed and was set up for another delivery, this gives you peace of mind should you need to use their customer service.
I would highly recommend and i will be using this company again

18 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Just amazing ❤️

I lost one of my pet lambs Agatha & wanted something to remember her by. I found PrintingBee online. I asked for her tag number to be included on her ear tag which they were able to do even though her tag wasn’t very visible on the photo I sent. I’m soooo happy with the results & now I can look at Agatha everyday x

18 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service

Excellent customer service, Sarah was very helpful & informative.
I love the item too, just as expected & more.
Packaged really well.
Thank you so much.

11 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Beautiful picture

I had to wait longer then expected for the picture to arrive, apparently was down to courier. I received the picture today and it’s beautiful thank you very much :)

10 ottobre 2024
Non scritta su invito
Valutata 3 stelle su 5

Paid for next day delivery which never…

Paid for next day delivery which never happend the item arrived 2 days later . All the company wanted to offer was discount on my next order . Why would you want to order from a company who can't even deliver on time when you pay extra for next day .

24 settembre 2024
Non scritta su invito
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Risposta di Printing Bee

Hi Ady,

I am sorry to hear you are unhappy. We are the only company that offers personalised gifts on next day delivery. We mention that it takes our artist a few hours to craft your order (all our art is human-made).

Is there anything we can do to make you a happy customer?

Kind regards,
Sarah

Valutata 5 stelle su 5

Loved my dog canvases

Loved my dog canvases, they came out a lot better than i expected. Now i get compliments any time someone visits me. Would definitely recommend.

26 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Extremely Disappointed

I am extremely disappointed with this service. I ordered a beautiful frame for my husband for our first wedding anniversary, however, when it arrived it was cracked and damaged.

I emailed PrintingBee to let them know, to which they offered a replacement frame, which I was happy to accept. We are now coming up to 3 months and many unanswered emails later, and I have still not received a replacement frame, or any form of compensation.

It is extremely disappointing and not what you want to give as a first wedding anniversary.

24 settembre 2024
Non scritta su invito
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Risposta di Printing Bee

Hi Ellie, I am really sorry this is your experience. Could you please help me find you order/email so we can sort it out. I genuinely cannot find it. Thank you

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