As I live abroad I have used Pixum before for gift etc. However this time, for a birthday gift book I did together with my daughter, they dropped the ball and lost it in a ditch. Zero information or t... Leggi di più
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Scopri cosa dicono le persone
I have used Pixum to create almost 40 photobooks over the past few years. The production is excellent. The digital version is available (if you know where to look) the second you have uploaded your fi... Leggi di più
Have recently taken delivery of my 2024 Photo Book of 100+ pages. I’ve produced an annual Photo Book using Pixum every year since 2008 and I’ve always been pleased with the outcomes. The Pixum softwar... Leggi di più
I have used many times in the past, always with great results but it's been a while now. However very disappointed with my recent order - they now use cheap, flimsy paper for the prints and they aren'... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Pixum is one of the leading online photo services on the continent. Our branded products such as the Pixum Photo Book, Pixum Wall Art and Pixum Photo Calendars let our customers keep their most precious memories in the most beautiful form. Numerous tests have proven: we offer the best products, desktop software and mobile solutions as well as the best service in the industry! What drives us is our mission and the focus on our customers. This makes us the easiest, fastest and most innovative photo service on the continent. Pixum helps you make highly personalized photo gifts to fall in love with!
Informazioni di contatto
Industriestr. 161, 50999, Cologne, Germania
- service@pixum.com
- www.pixum.co.uk
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Nella media
241 recensioni
Non risultano inviti alla recensione recenti
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Great custom calendar
I looked around for a while for company to do a custom photo calendar for me and I'm glad I chose Pixum.
Everything was easy and straight-forward with lots of layouts to choose from to suit exactly what I wanted.
Pricing was very reasonable and I received my order in quick time. A happy customer!
Thoroughly recommended.
17 novembre 2020
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Risposta di Pixum UK
Hi there,
Thank you for your kind feedback ♥
We hope, your new photo calendar will bring you loads of inspiration through the new year!
Kind regards,
Your Pixum Team
Excellent print quality as always
17 novembre 2020
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Risposta di Pixum UK
Hi there,
Thank you for your feedback! We're happy to have you as our customer :)
Stay safe and have a good week!
Kind regards,
Your Pixum Team
My prints were sent out really quick &…
My prints were sent out really quick & quality was great
15 novembre 2020
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Risposta di Pixum UK
Hi Elaine,
Thank you for your kind feedback. We're happy to hear, you love the prints.
Stay safe and have a good week!
Warm greetings,
Your Pixum Team
I’m waiting 10 days for my passport…
Waiting 10 days for passport photos!!
I have reached out to them now 7 times and NO response! There is no number to call them on.
Quick to take my money and not deliver. No customer service! Wish I had read all the 1 star reviews on here before ordering!
This place could be a scam! Please becareful - would not recommend.
———
My order number is 20415618.
Please let me know where my order is or refund me? This is not a great experience.
11 novembre 2020
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Risposta di Pixum UK
Hi Mich! Please let us know the order id. - we'll immediately check your order details and get back to you via email on this.
Kind regards,
Your Pixum Team
Update: Hi Mich, my colleagues have printed the order anew. The new prints have been dispatched today and shall arrive within the next 2 days. We are very sorry that it's taking longer than expected! In case you will have received both parcels, please dispose of one of these.
Have a nice weekend!
Warm regards,
Your Pixum Team
Environment? No, we print your product as often as you want to.
I ordered the retro advent calendar with photos on Pixum, I spent hours creating the calendar and then... the text was cut off the cards. While I was creating the calendar, I couldn't see that the text was cut off. I have contacted customer service. As I care about the environment, I thought that instead of a new print I would ask for a refund and try to fix the problem with the text myself. Unfortunately they cannot offer a refund because it was delivered as ordered. But I could design a new calendar, for free. Are you serious? Would you rather print again instead of giving a 10 or 15% refund? So in the end I have 2 calendars at home that are not as ordered.
11 novembre 2020
Non scritta su invito
Risposta di Pixum UK
Hi Stefanie,
Thank you for your feedback!
Our first priority is to deliver your artwork in the perfect quality. I am sorry for the misunderstanding with the text issue - of course, preserving the resources we are lucky to have is important for us, too!
We have issued a full refund on the misprinted calendar and informed the responsible department to make sure, your next photo project can be uploaded just as designed.
Stay safe and have a nice weekend!
Kind regards,
Your Pixum Team
Excellent product and reliable service!
Excellent product and reliable service! Highly recommend!
15 ottobre 2020
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Risposta di Pixum UK
Hi Anna,
Thank you for your kind feedback - we are happy to have printed your new photo project.
Have a great week ahead!
Warm greetings,
Your Pixum Team
Really great customer service and…
Really great customer service and product!
12 ottobre 2020
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Risposta di Pixum UK
Dear Gabriela,
Thank you for leaving a very nice feedback! We are happy to hear, you've had a great experience with Pixum.
Wishing you an inspiring day,
Your Pixum Team
Perfect Prints
I ordered two canvas wrap around prints of my of cats and they are both really lovely. The quality of the canvas prints is exceptionally good and make my photos look very professional! Very pleased😊
3 ottobre 2020
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Risposta di Pixum UK
Dear Penelope,
Thank you for your great feedback!
Enjoy your new Wall Art designed by you and have a nice day :)
Kind regards and greetings to the cat models ;)
Your Pixum Team
I needed some passport size photos
I needed some passport size photos. Didn't want to go to a photo booth or an expensive photographer. I got perfect photos with Pixum. Definately recommend Pixum
2 ottobre 2020
Non scritta su invito
Risposta di Pixum UK
Hi there, happy to hear, you loved the passport prints! Thank you for your kind feedback and have a wonderful day!
Kind regards,
Your Pixum Team
"We are happy to have printed your new…
"We are happy to have printed your new photo project!"
No you are not! You refused to make a copy of the design i ordered
26 settembre 2020
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Risposta di Pixum UK
Hi Michael,
Thank you for your message.
Have you got an order id. for us? We'd love to look into the issue and find a good solution for you.
Looking forward to your reply!
Your Pixum Team
I never received my order
I never received my order. If you have info that tells you I have then it is wrong.
Not happy and money already paid.
18 settembre 2020
Non scritta su invito
Risposta di Pixum UK
Hi Michael,
sorry to hear, the original parcel has not arrived yet.
We have printed a new copy of the case which is on its way to you via UPS. This is the quickest way for us to ship now - the tracking id. has just been emailed to you.
We hope, you'll love your new phone case!
Warm greetings,
Your Pixum Team
I tried them all but Pixum is the best
I tried them all but Pixum is the outstanding company for prints. Used them for years now and have never been disappointed with any aspect of their service.
Very highly recommended
2 settembre 2020
Non scritta su invito
Risposta di Pixum UK
Hi David,
Thank you for your feedback! We are truly happy to have gained you as a Pixum fan ♡
Have a nice afternoon,
Your Pixum Team
Very conform to description
Very conform to description. Nice album with good pics. Only delivery time was longer. Price is also slightly higher comparatively to some other plate-forms with similar buness. But I am generally satisfied.
25 agosto 2020
Non scritta su invito
Risposta di Pixum UK
Hello Pascal, thank you for your feedback! I am sorry to hear, you had to wait a bit longer than usual for the parcel. We are currently working on our delivery times - sharing your experience is very much appreciated.
Have a nice day!
Warm greetings,
Your Pixum Team
just what i required many thanks
7 agosto 2020
Non scritta su invito
Risposta di Pixum UK
Thank you for your kind feedback!
Have a great week ahead,
Your Pixum Team
wrinkles on my phone cowers and its not the material
the first covers i receive for my phone was relly nice then i deceide to order a other one. i did not like it as it as some wrinkles all overt the picture. first they say you can choose to make a other covers. They told me all i need to do is buy a other covert (valid for the same picture). but when they understand my complain was about wrinkles crossing the pictures they told me its the look of the material. but why there is no wrinkles on my first covers. they told me you can choose a different covers or have refund witch was all ready offered. no i ask them can you make a proper one. then they stop the production for a new covers so i ask for a refund and they stop email me. shame because they website is really good. i suggest to buy a covert for you phone and then go to a printer shop. order number 20024235 and 20035825
29 luglio 2020
Non scritta su invito
Risposta di Pixum UK
Hi there,
there seems to be a misunderstanding - we'd love to look into it. Would you please let us know the order id.?
Looking forward to your reply!
Your Pixum Team
3 months and nothing yet
3 months and nothing yet. Ordered passport photos and haven't received anything. Dispatch confirmation email doesn't have tracking number or anything. Started a PayPal dispute
25 luglio 2020
Non scritta su invito
Risposta di Pixum UK
Hi Benjamin,
very sorry to hear, you are still waiting for the prints!
Would you please let us know your order id. to check the issue for you? We didn't get a match to your name in the database.
Looking forward to your reply!
Your Pixum Team
Great customer service
A mixed review as I purchased a 120cm x 70cm gallery print which is around £250. The first one arrived with a small flaw in it, the replacement was severely damaged due to transport. So, we had a refund. The overall customer service though was first class, and the refund came through very quickly.
21 luglio 2020
Non scritta su invito
Risposta di Pixum UK
Hi Steve,
Thank you for your feedback!
We have forwarded the issue to the quality dept. to make sure, all future deliveries can arrive safely.
Have a nice day!
Your Pixum Team
Tous c'est bien passe et les photos…
Tous c'est bien passe et les photos sont d'une superbe qualitees
15 luglio 2020
Non scritta su invito
Risposta di Pixum UK
Merci bcp, Franck,
We are looking forward to printing the next batch of great photos for you!
Your Pixum Team
Very understanding and good customer…
Very understanding and good customer service. Responded to email.
10 luglio 2020
Non scritta su invito
Risposta di Pixum UK
Hi Jeffro,
Thank you for your nice feedback!
Have a great week ahead,
Your Pixum Team
Excellent printing again on gallery…
Excellent printing again on gallery acrylic glass. So well packed and delivered safely.
26 giugno 2020
Non scritta su invito
Risposta di Pixum UK
Hi there,
we are happy to hear, you love the new print! Thank you very much for your feedback.
Take care and have a nice weekend,
Your Pixum Team
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