Pinnacle Property Management Recensioni 

Constantly ignoring requests for maintenance and spending time in inconsequential stuff instead which requires residents to pay more money, of course!

My complaints this month (its the 13th)

Currently on hold for 40 minutes. 9 o'clock at night..

It's been 30 worling days since I was told I would receive a voucher for a missed appointment.

They sent a worker to my door today for a job that was finished a month ago. Both parties (myself and the poor worker) were confused.

Received no emails back to two issues i had. One being that my back door has a huge gap in it and still hasn't been fixed. This is letting alot of cold air into the house.

Don't worry. I'll update every month.

Real shame that this is the respect the Army have, for chosing this company to look after its soldiers.

Absolutely disgusting service from Pinnacle. They have rescheduled my appointment from late October THREE TIMES because they failed to show up and each time I had waited at home ALL DAY. The man who I spoke to on the phone had such an attitude problem and should be given the sack. Worst experience. One star is far too kind IMO.

Awful service from this company!

Latest rudeness i've endured after countless previous incidents...

We are in the process of moving home and we have to pay £360 for pinnacle to print a new pack/agreement for the new owners - despite it not being anywhere in our contract this is needed nor there any legal issue for this - We have already paid pinnacle for the year in advance!

Today my solicitor says the pack I paid for hasnt been recieved, 2 months after pinnacle too my money.

I just rang pinnacle and gave mine and my partners name to query if and when the pack was sent as requested. I gave my home details for them to find me and was put on hold to be transferred to the legal team.
Shortly after the phone was answered by an abrupt and rude individual stating "Hello, i see we have a discrepency with your name!". That is how she answered.

I said excuse me and i just wanted to check that the document I have paid £360 for was sent correctly to my solicitor.

She replied "well i need to establish who are you!" She was so blunt and rude!!

I sad my name and my partners name again where she replied its not in my name only my partners. I said well i know my partners name and you accepted the £360 from me and emails from me asking for the money. She was so rude and came across put out that she had to speak to me.
Shocking behaviour for someone who is client/customer facing!

Furthermore when we first moved to our home we noted it only had my partners name and took advice on how to change this, I sent and email 7 years ago (when we purchased the property), 6 and 4 years ago which included ID's at pinnacles request (to the legal team), which clearly ended up no where.

Today i can only be happy we are moving property and dont have to have anything to do with pinnacle ever again, they are fairless useless, have no customer service skills and pretty much just rob you of £360 to print a 46 document, post it to the solicitor to hand over to the new owner!

Wrongly blamed for errors with Pinnacle’s bank accounts, with my refund being over a month delayed

Whilst technical mishaps do happen, the whole situation was terribly handled.

The technical issue took over a month to resolve, with no form of communication along the way. At no point did we receive any updates/explanation for the unacceptable delay, and were instead blamed for Pinnacle's issues- despite providing insurmountable proof of payment from the beginning. This was an embarrassing mismanagement, exposing poor internal audit trails, for what should have been an incredibly simple request

THEY NEVER ANSWER THE PHONE!!! Bored of only ever getting there voicemail. When you do eventually hear back it’s by a quick text message, what an awful way to run a business. When eventually got a date set with them they never even turned up!! Rang and rang to find out where they were and guess what, THE ANSWERPHONE!! 3 hours later still nothing!! Such a shame our letting agent keep using them! Hopefully they’ll see sense and use someone else!!!

I needed to contact Pinnacle regarding a customer's remortgage application; with the solicitors requesting a deed of variation to be signed in order to allow the new mortgage to proceed to completion. The solicitors only asked for this form to be signed with less than a week to go until the expected completion date.
I got in touch and a person called Robyn responded within a couple of hours to offer assistance and help to the customer. With her help we have been able to get the deed of variation to the right people and signed back to the solicitors within a very short time frame.
As a mortgage adviser I dread being asked for deed of variations as most other management companies are painfully slow in responding and resolving these requests but Robyn and Pinnacle were superb and really understood that in today's climate a delay to the remortgage completing could have cost the client £100's more a month.
Thank you Robyn! You really went above and beyond to help

Where do I start with this company. What I am writing and what I really want to write are two different things. Staff are completely out of order. Their pricing are extremely expensive and unacceptable for what they do. You ask them a simple question they hang and dont want to talk to you. This company really shouldn't be trading and all it takes just to read this reviews to understand what this company really is. 85% are rating this company with 1 star. If there was - 0 Star that's what they would be getting.

BEWARE!!! To all that are thinking of using this company, do yourself a favour and go with a different agent, this company is a complete and utter joke and should be made to stop trading. The service you receive from their staff is beyond a joke, you'd get better service from a dog. You call them and are greeted with "calls are recorded" before getting through, you then make a complaint with them, they then speak to you worse than trash and fail to follow any complains procedure let alone log the complaint. They deny any calls ever being made, they apparently do not record calls either and then they turn around and state "oh we outsource to a different company to take all our calls" um excuse, you're a tiny little letting agent and you have to outsource for calls to a call centre don't make me laugh. Read all other reviews and you'll save yourself time and stress by NOT DEALING with this pathetic excuse of a letting agent.

Shocking, I’m almost lost for words of how poor my experience has been.

I own an apartment in the Invicta building in Bristol which I’m currently trying to remortgage. It’s been flagged as not up to current regulations due to the cladding on the building. All I need is a simple letter confirming that the work is being carried out so it conforms to regulations for the bank. It’s been almost 5 weeks now since I first started chasing. My ‘Property Manager’ Francesca Hill, takes no responsibility at all for this and constantly passes the buck, promises to call me then doesn’t, won’t answer the phone to me and now won’t even return my emails. It’s crazy to think we pay these people thousands of pounds a year to ‘manage’ our properties.

With the interest rates rising all the time this delay is due to cost me circa £5000 over the course of the mortgage.

I wouldn’t recommend Pinnacle to my worst enemy.

We have an apartment, let out to a tenant, that is part of a managed block by Pinnacle. About 2 months ago, when a new tenant moved in, we found the main access door, to the apartment block to have had the lock changed, so none of our keys fit. Luckily enough the keypad still allows access through a code. After numerous calls and when they answered my calls it took me 3 weeks to convince them the lock had changed, after getting a 'we will check' which they didn't and also a 'well we haven't changed it' response. When they did finally check it they confirmed it had been changed but the the response was 'we don't know who by'. 3 weeks later and I have chased again today as there has been no lock change and no communication back to us, even after an email, chasing progress, was sent 4 days ago. There is no point calling the local office either as it has rarely been answered and none of my voicemails I have left get responded to. We are paying a hefty Service Charge for this service, or should I say lack of. Come on Pinnacle, get your act together and at least resolve and communicate a bit more effectively.

This company is terrible. Many call-outs missed, miserable engineers and customer service is appalling.

I haven't seen any improvement since I moved this new house. I was so excited for moving new home but now few years been gone but all same as before. Why do I am paying for? They are coming around my house just cut grass that's all? We need some thing to make better environment in the area. Could you please answer for us.
Thank you

Terrible service all round. We have had structural damage to our rental property due to the floods which is making us sick. Despite doing our best to make contact and fix this, the real estate has done nothing about this for months. The wait time on the phone is hours long which means to complain, I have to sit through an automated robot tell me how proud this company is of their service and how they prioritise “their customers unique needs”. This is an absolute lie in my experience. Like most real estate companies, they are inconsiderate of my schedule and hardly respond to our concerns and certainly do not act on anything we ask them to. In fact, we have had to directly contact the owner to get anything actioned. Why don’t you make the automated robot on your phone service read this review? Probably because it reflects the true nature of your company too accurately. If I could rate lower than one star I would. All of the five star reviews I have seen are from property owners and managers. To me, this communicates this company doesn't care in the slightest about their rental customers.

This is the worst property management company. Avoid at all costs. The lift in our building has been broken for over a week at Eagle House Bracknell. There has been no communication whatsoever. No update and they don’t respond to emails or answer the phone. The person in charge called Lenka is rude and won’t even respond to emails. She says that all complaints have to go through her. We are paying a service charge and getting absolutely no value. There is no regard for the elderly who can’t go up the stairs to 7th floor. You can’t get deliveries up all the way using the stairs. AVOID any property that is managed by these people.

Lift still broken! They are slow to act everytime it breaks down and do not put pressure on the lift maintenance company!

The one lift in the 8+ storey building has been broken for almost a week with no sign of repair or any information from Pinnacle about what is happening, this happens on a regular basis - not all of us can do stairs regularly and deliveries we need brought to us aren’t being delivered!! As well as that no apparent care for our security, fake camera installed in an attempt to appease us, front door lock doesn’t work properly and little to no attempt has been made to remedy this so the building often left unsecured and we’ve had parcels and post stolen from the easily accessible postboxes visible to all passers by…is any of this ever going to change?!?

Inadequate communication and services that should be resolved urgently are treated without regard.
The lift in my building has been broken for a week (the second time in 3 months), and nothing seems to be done. The building has seven floors, and some vulnerable residents have no way to leave their flats. It is not acceptable. Actions should be implemented to resolve those issues, and the essential services should be provided promptly.

Terrible company. Can’t even keep a lift working

Terrible communication and even worse service- they are rude and cannot wait to get you off the phone, as a resident I am made to feel like a nuisance to them. They are happy to take your money and give you very, very little in return by way of service.