Penton Motor Group Recensioni 

Had a fault with the car only bought it 6 months ago and the customer service is terrible. They didnt know if it was covered by insurance and when we brought the car in to be repaired even if it was not covered by insurance they didn't have the parts. Just a waste of my day and no apology

This dealership is awesome. I received great service even from the team I wasn't dealing with! Great communication, clear and concise information shared on the vehicles, price range and finance options available to me. I part exchanged my car and was given a great price. The deal was completed swiftly I was able to collect me car within a few days and it was in showroom condition even thought it was registered in early 2025. All staff are friendly staff, however I dealt specifically with Jack Alexander who just gave amazing service and updates throughout the process. I certainly can't speak for others but based on my own experience I would definitely recommend and use again! Thank you Jack!!

Wilfie Vincent took the time to listen to my requirements and decide on a car which met my needs.

I contacted Penton Salisbury to enquire about a MG HS phev trophy that they had new which was for sale, and I made an appointment to see the vehicle. I drove over a 100 miles to see if I could get a deal made, I was welcomed by a young salesperson, Wilfie Vincent. He was very friendly, polite and professional and explained everything to me. He allowed me to see the car and I purchased it!
As I was going on holiday for 2 weeks I arranged to collect the car for when we came back for last Saturday, so when we arrived we were met by Wilfie, and after we finished the details he took us to my new HS and he spent time explaining the functions.
Mr Wilfie Vincent was very helpful to the extent that he arranged not only to make that the car was fully charged but also put enough petrol in the car to make sure I made it home a 100 miles away.

That’s what I call service and I can not fault their salesperson or their customer service as it was excellent in my opinion. They even contacted me again to made sure all was okay, well done to Penton of Salisbury.

I recently purchased my new car from Peugeot and had the pleasure of dealing with Harry Riggs as my salesman! From start to finish, Harry was absolutely fantastic. He was extremely knowledgeable about the cars and options available and he took the time to explain everything clearly so I could make the right choice with confidence.

What really stood out was how well he kept me updated throughout the process. I never had to chase for information - Harry made sure I always knew what stage things were at, which made the whole experience stress-free. The process was smooth, efficient, and honestly perfect from beginning to end.

Thanks to Harry’s professionalism and friendly approach, buying my new car was an enjoyable experience rather than a daunting one. I couldn’t recommend him highly enough to anyone looking for a new car at Peugeot.

Great experience! Jack was friendly, knowledgeable, very professional and welcoming, he made the whole process smooth and stress-free. I felt like a valued customer and would definitely be back. I can highly recommend Penton Peugeot and especially Jack, who is certainly an asset to the company.

Recently purchased and part exchanged a car, the process was made easy and all aspects explained along the way.
Wilfie was really pleasant and helpful. Any questions we had were answered fully and promptly.

I. Just got a new MG HS hybrid from penton Salisbury
And it was first class service & wilfie Vincent did a great job and very helpful I would buy again from them

Recently bought a suzuki swift through Penton Bournemouth which was an extremely stress free experience & handled by Scott. He was polite & informative throughout the whole process & I would have no hesitation in recommending him.

I was looked after by Harry& jack very professional from buying through to handover

Bought a Skoda from the Bournemouth branch great experience dealt with Scott who was very helpful knowledgeable and patient would definitely recommend this company thank you

I purchased a vehicle from Penton Motor Group Andover Branch on 26 February 2025 for £12,990. My salesperson was Nick McCall, who handled the sale. Unfortunately, my experience with both Nick and Penton Motor Group has been extremely negative and deeply disappointing.

1.
Mileage Discrepancies (Documented Evidence)
After purchase, I discovered serious and undeniable discrepancies in the mileage records provided to me:

Invoice at point of sale (26/02/2025): 40,586 miles

MOT (09/12/2024): 40,679 miles

Service book entry (16/02/2024): 42,103 miles

Penton Service Record (26/10/2024): 40,586 miles

Service history from previous garage: does not match what Penton provided and is off by thousands of miles

It is impossible for a car to have fewer miles recorded at later dates, yet that is exactly what the documents show. In my view, this raises very serious concerns about how the vehicle was represented to me at the time of sale. The fact that Penton’s own internal records contradict each other, and contradict independent service records, is something no dealership should allow to happen.

2.
Mechanical Failures
Just days after warranty expired — still within my Consumer Rights period though only just out of warranty — the vehicle developed catastrophic gearbox faults. These left the car completely undriveable and in need of expensive repair work.
This has caused me significant stress, disruption, and financial strain. I rely on my car daily, and yet, at only around 44,000 miles, the gearbox failed completely. To put this in perspective, according to SEAT, VW, and the RAC, Seat Ibiza gearboxes are known to be reliable, yet mine failed with barely 3,800 miles added since purchase.

3.
Lack of Resolution
I contacted Penton repeatedly with clear, documented evidence of both the mileage discrepancies and the mechanical failure. Instead of being offered a fair solution, I was met with dismissive and inconsistent responses.
At first, Nick indicated that a goodwill repair would be made due to the circumstances.

Then his position changed — I was told I would need to pay the towing costs, even though I live on the opposite side of the country.

Finally, Nick stated that neither he nor Penton would cover any part of the repair if the mechatronics unit was faulty, calling it a “common part failure.”

This shifting of positions shows a complete lack of accountability and a disregard for the consumer. In my opinion, it feels like every effort was made to avoid dealing with the problem rather than resolving it.

4.
Customer Experience
Communication has been unprofessional and inconsistent. At times, Nick responded promptly and appeared engaged, but more recently his replies have been reduced to one-line emails that dismiss my concerns and show no effort to address the evidence I have provided. For a sales manager, this is absolutely unacceptable.
I escalated the matter further by contacting Penton’s customer support and HR directly and even sending documents by Royal Mail Special Delivery (1pm guaranteed). Despite this, as of writing this review, I have received no proper response or engagement from the company head office or higher up.

This experience has left me feeling misled, unsupported, and treated unfairly by both Nick McCall and Penton Motor Group. I have had to begin formal escalation to resolve a situation that should never have arisen in the first place.
My Advice to Other Buyers
If you are considering purchasing a car from Penton Motor Group, I strongly recommend that you:
Independently verify all MOT and service history records before agreeing to buy.

Do not rely solely on the documents provided at point of sale.

Be cautious about the aftersales support you may (or may not) receive if things go wrong.

What I experienced should not happen to any customer of a professional dealership.

I recently purchased a new MG ZS hybrid+ from penton Salisbury. Over the years I have purchased quite a few cars and dealt with a fair few salesman, usually quite pushy and one or two I have walked away from. Imagine my surprise when I was approached by a young Wilfie Vincent, what a refreshing change. He was extremely polite, friendly and knowledgeable, I never felt pressured at any time. In truth the car sold itself but if I'd been on the fence I believe this young man's approach to selling would have made the difference. It was a pleasure to have dealt with him.

Robert Browning

I bought a Mazda CX-30 from Penton Salisbury and the service was excellent from start to finish. Wilfie was professional, polite, and always quick to reply to my questions. He provided extra photos and details when I asked, and everything for the test drive and collection was arranged smoothly.
The whole process felt open and stress-free, which gave me confidence as a customer. I’m very happy with my CX-30 and wouldn’t hesitate to recommend Wilfie and Penton Salisbury to others.

Bought a vehicle from Penton Andover the sales team at the time Nick and Harvey are exceptional, their customer service is friendly and professional. This professional approach continued despite having to return the vehicle.

Having bought many cars from many garages, I’ve got to say this was the best experience. Ben and Wilfie were great throughout the whole process. Wilfie was professional yet very friendly, and made me feel comfortable from start to finish. I would fully recommend Penton MG to anyone who is looking for a car, and I’ll definitely be sending friends and family their way!

Great sales

What a smooth, professional experience and impeccable customer service from the MG Penton Salisbury Team. Special mention; Wilfe Vincent, Ben and Will. You were greatly appreciated and I will surely recommend you to all my contacts and more.

I was treated with respect and given good advice