patrobson.com Recensioni 

201
TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I had a great experience with Pat Robson & Co. The whole team was patient, professional, and very easy to communicate with throughout the entire process. Every step was clearly explained, and they kep... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Pat Robson understood very early on what I was looking for when I was house hunting and made helpful suggestions. There was no time wasting or trying to sell me something that was not for me. I was ab... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've worked with Pat Robson & Co best part of a year now as a cleaning contractor. The company as a whole are organised, always communicate clearly on what works are needed, pay promptly and offer l... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Pat Robson Estate Agents have been managing my properties since 2008. During all these years I found them so efficient that I never had any void period except for 3 or 4 days at the EOT for clean... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia immobiliare

Scritti dall'azienda

Pat Robson & Co. are a leading residential sales, lettings and property management agent in Newcastle and surrounding areas. We have two offices in the Jesmond and Gosforth areas of Newcastle, which provide us with superb coverage of the major private rental and home owner occupied areas in Newcastle upon Tyne. Both of our offices are superbly situated in the busiest parts of their respective areas for residential lettings and sales. With a vast portfolio of fully managed residential properties to let and a continuously refreshed portfolio of sales stock, covering Newcastle upon Tyne and the wider North East England area, we are able to offer choice whatever your property requirements. As members of all of the main industry professional bodies we strive to take on and achieve the best standards.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

201 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

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4,6

Tutte le recensioni

(201)

50 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Couldn’t have made our move easier!

Abbie and Grace were great throughout our recent move, always available and very quick to reply. They made our experience very easy, straight forward, and super swift! We can’t recommend them enough! Thanks!

1 giugno 2024
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Risposta di patrobson.com

Hi Joel, thanks for taking the time to leave us a review. We greatly appreciate your feeback.

Valutata 5 stelle su 5

Helpful and efficient

Abbie and Cameron were polite, helpful, swift and efficient.

23 maggio 2024
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Risposta di patrobson.com

Hi James, thanks for taking the time to leave us a review. Your feedback will be passed onto the team.

Valutata 5 stelle su 5

very good service

22 maggio 2024
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Risposta di patrobson.com

Hi Nivya, thanks for taking the time to leave us a review. Your feedback is most appreciated.

Valutata 5 stelle su 5

Excellent Customer Service

Whole process was managed well from start to finish even with additional complexities of a company let. Abbie was helpful, polite and efficient. Many thanks!

22 maggio 2024
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Risposta di patrobson.com

Hi James, thank you for taking the time to leave us a review. We greatly appreciate your positive feedback.

Valutata 5 stelle su 5

I had an amazing experience working…

I had an amazing experience working with Pat Robson agency. Our agent,Abbie, was really helpful and supportive. She replied my emails so quickly and did her best to help us to sign our tenancy agreement.

21 maggio 2024
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Risposta di patrobson.com

Hi Amir, thanks for taking the time to leave us a review. We really appreciate your positive feedback.

Valutata 5 stelle su 5

I want to thank

I want to thank Tania, Abbie and Cameron for their wonderful support in all aspects. Its rear to find a agent which work really hard for the client.

Thank you.

26 aprile 2024
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Risposta di patrobson.com

Hi Jassem, thank you for taking the time to leave us a review. We greatly appreciate your feedback.

Valutata 5 stelle su 5

Abbie and Carla made the renting…

Abbie and Carla made the renting process quick and easy with their assistance. Everything was handled professionally and on time.

19 aprile 2024
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Risposta di patrobson.com

Hi Niyazi, thank you for taking the time to leave us a review. We appreciate your positive feedback.

Valutata 5 stelle su 5

very professional

very professional

14 aprile 2024
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Risposta di patrobson.com

Hi Daniel, thank for taking the time to leave us a review. We greatly appreciate your feedback.

Valutata 5 stelle su 5

Abbie was absolutely amazing through…

Abbie was absolutely amazing through the full time and so helpful. Also Grace was so welcoming and lovely when doing a viewing. Highly recommend

12 aprile 2024
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Risposta di patrobson.com

Hi Jessica, thank you for taking the time to leave us a review. We really appreciate your feedback, and are glad that Abbie and Grace could be of assistance.

Valutata 5 stelle su 5

Great communication

Great communication, friendly service.

8 marzo 2024
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Risposta di patrobson.com

Hi Paul, thanks for taking the time to leave us a review. We really appreciate your feedback.

Valutata 5 stelle su 5

Contract renewal experience

This rating is in relation to an experience about a contract renewal being handled by Tania Hayhurst.
The communication was straightforward, absolutely timely and efficient.
All questions I had were answered and handled.
Full 5 stars for Tania taking us through the steps (in a new tool as well). Thank you :-)

8 marzo 2024
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Risposta di patrobson.com

Hi Moritz, thanks for taking the time to leave us a review. We are glad that Tania could be of assistance.

Valutata 5 stelle su 5

Smooth and easy process

Kate and Abbie always have a good disposition and advices for me and moving on my first house alone, was really easy all the process with them too and the online process was really smooth 💕 thank you so much ☺️

7 marzo 2024
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Risposta di patrobson.com

Hi Mariana, thanks for leaving us a review. We are glad that Kate and Abbie could be of assistance. Your feedback will be passed on to the team.

Valutata 5 stelle su 5

Easy experience renting

We've had a really good experience renting a flat with Pat Robson, and are especially grateful to Abbie and Reese for being so helpful. The team have been super friendly, very quick to answer emails, and accommodating with various timings and requirements as we've moved. Thanks!

27 febbraio 2024
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Risposta di patrobson.com

Hi Josh, thanks for taking the time to leave us a review. Your positive feedback will be passed on to Abbie and Reece.

Valutata 5 stelle su 5

Really great service, made things so quick and stress free!

Abbie Percival was our main point of contact throughout and made the move in process so quick and efficient, explained everything so well! My partner and I were stressed at first as this is our first time renting a place for ourselves but the process was virtually stress-free, questions and emails answered within minutes and a really friendly and approachable attitude all round. Cannot thank you guys enough for making this so smooth sailing!!

28 febbraio 2024
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Risposta di patrobson.com

Hi Soph, thank you very much for your feedback, it will promptly be passed on to the team. We are glad that Abbie could be of assistance. Enjoy your new property!

Valutata 4 stelle su 5

Great customer service

Abbey was very responsive to all questions and made the process very smooth

15 febbraio 2024
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Risposta di patrobson.com

Hi Allen, thanks for taking the time to leave us a review. We greatly appreciate your positive feedback.

Valutata 1 stelle su 5

Disgraceful estate agents

I gave them notice. They arranged viewings. They told viewers that they could take photos and videos of my home without my permission. If you can imagine that... every Tom, Dick and Harry taking pictures of your stuff and home. A month later I moved out and left the flat spotless. Spent hours cleaning, left it better than I found it. They charged me some money for 'light cleaning'. They took some photos to prove their point, but the photos were taken with a microscope. I could see tiny speckles of dust, but I could not identify the room that the photo was taken in. Fair enough, maybe there was some dust behind the radiators. I suppose I should have steam cleaned all of their carpets and walls, as well as the insides of the washing machine and the double glazed windows from the 50s. Maybe I should have painted the walls, too. But what was even more shocking is that they charged me £95 for a broken bed slat (I told them that I found it broken, because it was not visible) and for damage to a light bulb and fixture. Any damage to the light fixture was caused by their negligence when my flat was flooded from the roof. What can I say? It took them ages to release my deposit and then they tried to scare me off by telling me that the DPS adjudication process will take forever. Thankfully they did not charge me for a stainless steel clothes hanger that was slightly warped due to me hanging there my very heavy coat!

9 gennaio 2024
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Risposta di patrobson.com

Thank you for your review and we are sorry to hear of your issues raised. In regards to the deposit release we always recommend that tenants utilise the DPS's free arbitration service if they are not in agreement with the proposed deductions which have been claimed following discrepancies at the end of the tenancy. The claim is now with the DPS and both parties await the adjudicators decision.

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