I've experienced quite a few issues with the Saffron BS app. I've always stated that Saffron BS have the best customer service when you call them. I've never waited longer than a few minutes before... Leggi di più
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I am dealing with my mothers estate. She loved Saffron Brentwood because the staff are so friendly. They have been super supportive of me including a cheerful hello or recognition when I arrive in... Leggi di più
L'azienda ha risposto
Can not thanks the guys enough at Saffron colchester. Every staff member is always so helpful. Kyle has been a great help in organising and helping with accounts. Great building society.
L'azienda ha risposto
Spoke with Kyle this morning to update my address details, Kyle then spotted we could be earning more interest and so changed over our accounts to higher earning ones, and then sorted out my online ac... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
Informazioni di contatto
1A Market Street, CB10 1HZ, Saffron Walden, Regno Unito
- saffronbs.co.uk
4,6
Eccellente
258 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The best customer service by far!
I've experienced quite a few issues with the Saffron BS app. I've always stated that Saffron BS have the best customer service when you call them. I've never waited longer than a few minutes before I'm connected to an Agent, and this occasion was no different.
I spoke with Kyle Stanway, who, on first impression, was friendly and welcoming. Although the is was resolved without intervention, Kyle suggested I switch my savings accounts to a higher interest rate, which he would do from his end. Within 30 minutes, this was done! No hassle, form filling, or hanging on! Thank you Kyle for your prompt, swift professionalism and it was a pleasure to speak with you.
16 luglio 2026
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It was so nice to speak to a human and…
It was so nice to speak to a human and Kyle Stanway was very pleasant, knowledgeable and extremely helpful.
7 luglio 2026
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Risposta di Saffron Building Society
Dear Jean,
Thank you for your lovely feedback! We are delighted to hear that you had a positive experience speaking with Kyle Stanway. It’s wonderful to know that he was pleasant, knowledgeable, and extremely helpful during your interaction.
We understand the importance of personal connections, and we strive to provide a friendly and supportive environment for all our customers. Your kind words are greatly appreciated and will be shared with Kyle and the team.
If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again!
Can not thanks the guys enough at…
Can not thanks the guys enough at Saffron colchester. Every staff member is always so helpful. Kyle has been a great help in organising and helping with accounts. Great building society.
16 luglio 2026
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Risposta di Saffron Building Society
Dear Samantha,
Thank you so much for your wonderful feedback! We are thrilled to hear that you have had such a positive experience at our Colchester branch. It’s fantastic to know that our team, especially Kyle, has been able to assist you effectively with your accounts.
We take great pride in providing helpful and supportive service, and your kind words truly motivate us to continue delivering the best for our customers.
If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to welcoming you back soon!
Face to face contact essential.
Face to face contact with friendly ,helpful staff who are knowledgeable but not pushy.
13 luglio 2026
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Risposta di Saffron Building Society
Dear Michael Stock,
Thank you for sharing your thoughts! We understand that face-to-face contact can be invaluable for many of our members, and we are pleased to hear that you had a positive experience with our friendly and knowledgeable staff.
Our team strives to provide helpful assistance without being pushy, ensuring that our customers feel comfortable and supported in their decisions. Your feedback reinforces our commitment to delivering excellent service.
If you have any further questions or need assistance, please feel free to reach out. We look forward to welcoming you back soon!
Confidence and knowledgable staff member.
We found the staff member very helpful in his advise and understanding of our request for help in updating our ISA account.
Very pleased and satisfied with the confidence and customer service.
8 luglio 2026
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Risposta di Saffron Building Society
Dear Robert Franklin,
Thank you for your fantastic feedback! We are delighted to hear that you found our staff member to be helpful and knowledgeable in assisting you with your ISA account update.
Providing excellent customer service and ensuring our customers feel confident in their decisions is our top priority, and it’s wonderful to know that we met your expectations. Your satisfaction is incredibly important to us, and we appreciate your kind words.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you once again for your review!
Dan was polite and helpful
Dan was polite and helpful, it was a pleasure to talk to him.
8 luglio 2026
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Risposta di Saffron Building Society
Dear Marianne,
Thank you for taking the time to share your feedback! We are thrilled to hear that Dan provided you with polite and helpful service. It’s always a pleasure to know that our team members are making a positive impact on our customers' experiences.
We appreciate your kind words and will be sure to pass on your compliments to Dan. If you need any further assistance or have any questions, please don’t hesitate to reach out.
Thank you once again for your feedback!
A friendly branch on the High Street
I am dealing with my mothers estate. She loved Saffron Brentwood because the staff are so friendly. They have been super supportive of me including a cheerful hello or recognition when I arrive in branch. They have gone above and beyond and I cant recomend them highly enough.... their interest rates and air conditioning are pretty good too!
7 luglio 2026
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Risposta di Saffron Building Society
Dear Sarah,
Thank you so much for your wonderful review! We are delighted to hear that you have had such a positive experience at our Brentwood branch.
Our team takes great pride in providing friendly and supportive service, and it’s heartwarming to know that their efforts have made a difference during this time. We truly appreciate your kind words and recommendation.
We’re also glad to hear that you’re pleased with our interest rates and the comfort of our branch! If you need any further assistance or have any questions, please don’t hesitate to reach out.
Thank you once again for your feedback, and we look forward to welcoming you back soon.
Saffron Building Society Cash ISA
I was attracted by the rate Saffron were offering on the Cash ISA they launched in late March 2026.
However it quickly became clear they didn't have the staffing resources to deal with a large influx of new customers. I read of long delays in transferring in ISAs from other providers so I waited till May to request my transfer in thinking they would have cleared the backlog by then. How wrong I was. I submitted my transfer form by email on 7th May. When I hadn't heard anything by 18th May I rang for an update only to be told my request was still just sat in the inbox and no-one had even looked at it yet. They acknowledged that they'd been swamped with transfer in requests and were stuggling to cope. So why launch a market leading product when you don't have the resources to provide a decent level of service?
I could possibly have forgiven that but to add insult to injury I now read that Saffron are reducing the interest rate to 4.35%. I only know of this from looking at online forums, Saffron haven't bothered to let me know directly. So first you frustrate customers with delays to their transfers, then how do you go about getting them back onside, oh yeah, you reduce the interest rate just 3 months after launching the product. This is despite there being no movement in the Bank of Engand base rate.
All you have achieved is angered new customers who are now unlikely to given you their business again and probably cheesed off your own staff too who sadly have to deal with the backlash from customers. Now there's going to be an influx of customers wanting to transfer out, and I bet Saffron aren't able to cope with that either. Shambles.
6 luglio 2026
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Risposta di Saffron Building Society
Dear Andrew,
Thank you for taking the time to share your feedback regarding your experience with Saffron. We sincerely apologise for the frustrations you have encountered, and we appreciate your honesty in highlighting these issues.
We understand how disappointing it must be to face delays in your transfer request, especially after being attracted by our competitive rates. We are continually working to enhance our processes to ensure we deliver the high level of service that our customers expect and deserve.
Your feedback is invaluable to us, and we are committed to learning from this experience to improve our services. We would like to resolve your concerns. Please reach out to us directly at complaints@saffronbs.co.uk, and a member of our team will be happy to assist you further.
Thank you.
This phone meeting was extremely…
This phone meeting was extremely helpful and sorted things out for me very easily and quickly. Kyle was very personable and knew his stuff!
Excellent customer service Saffron! Thank you Kyle
1 luglio 2026
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Risposta di Saffron Building Society
Dear Bridget Graigen,
Thank you for your fantastic feedback! We are delighted to hear that your phone meeting was extremely helpful and that it resolved your concerns quickly and easily.
It’s wonderful to know that Kyle made a positive impression with his personable approach and expertise. We take great pride in providing excellent customer service, and your kind words affirm our commitment to our customers.
Thank you once again for your review, and if you need any further assistance, please don’t hesitate to reach out.
Self-build Mortgage Application took over one year
More than one year for Self-build mortgage application. Impersonal service; over pedantic requirements; slow to respond. We gave up and went elsewhere for funding. We would NEVER recommend Saffron.
31 marzo 2026
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Risposta di Saffron Building Society
Dear Mrs G,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and would like to address your concerns as soon as possible.
Unfortunately, we’re unable to locate your application based on the information provided. To help us investigate further, we kindly ask that you contact us directly at complaints@saffronbs.co.uk with your details. A member of our team will be more than happy to assist you and work towards resolving the matter.
Thank you for bringing this to our attention, and we hope to hear from you soon.
Ali was extremely helpful
Ali was extremely helpful, knowledgeable and informative.
The whole process was smooth and straightforward. Highly recommend
2 luglio 2026
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Risposta di Saffron Building Society
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that Ally was able to assist you effectively and that you found the entire process smooth and straightforward.
Your kind words are greatly appreciated. We strive to provide our customers with the best possible experience, and it’s fantastic to know that we met your expectations.
Thank you for your high recommendation! If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Problems with Memorable Answer whilst…
Problems with Memorable Answer whilst logging in.
After several attempts including emailing for a prompt had to tele help desk and spoke to Kendra who was very helpful and understanding. After several attempts we established the AVG Anti Virus browser was the problem. Kendra proposed using Google and immediately was able to login.
Thanks
2 luglio 2026
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Risposta di Saffron Building Society
Thank you for sharing your experience with us! We are glad to hear that Kendra was able to assist you effectively with the issues you encountered while logging in.
It’s great to know that she was both helpful and understanding during your call. We appreciate your patience in troubleshooting the problem, and we’re pleased that switching to Google resolved the issue.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Always an good experience
Really helpful, friendly staff but also very professional. I use this branch regularly and always satisfied and pleased with the interaction. Most recently seen by Max and helped by Lucy on the phone, who both provided a brilliant service.
1 luglio 2026
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Risposta di Saffron Building Society
Thank you for your fantastic feedback! We are thrilled to hear that you consistently find our staff to be helpful, friendly, and professional. It’s wonderful to know that your regular visits to our branch leave you satisfied and pleased with your interactions.
We are particularly glad to hear about your recent experience with Max and Lucy, who both provided you with brilliant service. Your kind words will certainly be shared with them and the rest of the team.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your support!
Excellent customer service at Saffron
Always get exceptional service from the staff at Saffron Builiding society. Very easy to deal with over the phone and always very helpful. Having been using for over 10 years and happy to continue
1 luglio 2026
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Risposta di Saffron Building Society
Thank you for your wonderful feedback! We are delighted to hear that you consistently receive exceptional service from our staff at Saffron Building Society. It’s great to know that you find it easy to communicate with us over the phone and that our team is always helpful.
We truly value your loyalty over the past 10 years, and we are thrilled to have you as a member. Your satisfaction is our top priority, and we look forward to serving you for many more years to come.
If you ever have any questions or need assistance, please don’t hesitate to reach out.
Kyle deserves a payrise!
Spoke with Kyle this morning to update my address details, Kyle then spotted we could be earning more interest and so changed over our accounts to higher earning ones, and then sorted out my online access. He couldn’t have been more helpful if he tried! Awesome customer service.
1 luglio 2026
Non scritta su invito
Risposta di Saffron Building Society
Thank you for sharing your experience with us! We are thrilled to hear about your conversation with Kyle and how he assisted you in updating your address details while also identifying opportunities for earning more interest on your accounts.
It’s fantastic to know that he provided such helpful service and ensured your online access was sorted out as well. We pride ourselves on delivering exceptional customer service, and it’s wonderful to see that Kyle went above and beyond to meet your needs.
If you have any further questions or require assistance in the future, please don’t hesitate to reach out. We truly appreciate your feedback!
really helpful and polite
1 luglio 2026
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Risposta di Saffron Building Society
Thank you for your kind words! We are thrilled to hear that you found our service to be helpful and polite.
Our team is dedicated to ensuring that every customer feels valued and supported, and it’s gratifying to know that we were able to meet your needs. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible.
If you need any further assistance or have any questions, please don’t hesitate to reach out. We’re here to help!
Helpful response
We had a problem with a supplier unable to properly bank a cheque and Saffron sorted this very promptly and efficiently.
22 giugno 2026
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Risposta di Saffron Building Society
Thank you for your positive feedback! We are delighted to hear that Saffron was able to assist you promptly and efficiently with the issue regarding your supplier and the cheque.
At Saffron, we strive to provide excellent service and support to our customers, and it’s wonderful to know that Saffron’s efforts made a difference in resolving your problem.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your trust in us!
Excellent Service
Excellent Service. I was wandering, how long will it take to resolve my queries. But to my surprised Member Consultant Kendra was pretty sharp and very Professional. She listened, checked and answered and resolved my queries, in no time at all. I was happy and the service was excellent and professional.
25 giugno 2026
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Risposta di Saffron Building Society
Thank you for your wonderful feedback! We are thrilled to hear about your positive experience with Kendra. It’s fantastic to know that she was able to address your queries promptly and professionally.
We strive to provide excellent service, and it’s gratifying to see that Kendra’s attentiveness and expertise made a difference for you. Your satisfaction is our priority, and we are delighted that you felt well taken care of.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Alasdair understood what I wanted and gave me the information that I needed.
Alasdair understood what I wanted, gave clear information on the products that made it easy for me to decide what I wanted.
Excellent customer service.
24 giugno 2026
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Risposta di Saffron Building Society
Thank you for taking the time to share your positive experience with Alasdair! We are delighted to hear that he was able to understand your needs and provide you with clear information about our products.
We pride ourselves on delivering excellent customer service, and it’s wonderful to know that Alasdair made your decision-making process easier. Your satisfaction is our top priority, and we appreciate your kind words.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Kendra is such a nice person,she has…
Kendra is such a nice person,she has taken time to explain policies to me and given excellent advice. Glad I chose SWBS for my savings.
23 giugno 2026
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Risposta di Saffron Building Society
Thank you so much for your kind words regarding Kendra! We are thrilled to hear that she has provided you with excellent service and taken the time to explain our policies clearly. We strive to ensure our customers feel supported and informed, and it’s wonderful to know that Kendra has made a positive impact on your experience.
We really appreciate your trust in us for your savings needs. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
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