Neptune - Chiswick Recensioni 

107
TrustScore 5 su 5

4,8

305-307 Chiswick High Road, Chiswick, W4 4HH London, Middlesex, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We bought a bed from Neptune after randomly stumbling into the store in Chiswick. The service inside of the store was excellent, even requiring cancellation/reordering after our initial purchase wasn'... Leggi di più

Valutata 5 stelle su 5

Without a doubt Neptune Chiswick store has the most wonderful people working there. Exceptional customer service care, particularly from Shaila. Always goes above and beyond to assist me with my order... Leggi di più

Valutata 5 stelle su 5

Brilliant from start to finish. Everyone we dealt with was helpful and professional from Aneeta at the start with the design through to Greg who oversaw and Craig who fitted the finished product. The... Leggi di più

Valutata 5 stelle su 5

After discovering Neptune after a gift from a friend, I discovered there was a Neptune store in Chiswick so I decided to pop in. Shaila who served me in Chiswick is so knowledgable about the products... Leggi di più


Dettagli dell'azienda

  1. Negozio di mobili
  2. Accessori per mobili
  3. Negozio di arredamento da giardino
  4. Arredatore d'interni
  5. Negozio di articoli da cucina
  6. Negozio di arredamenti per salotti

Informazioni su Neptune - Chiswick

Scritti dall'azienda

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Informazioni di contatto

  • 305-307 Chiswick High Road, Chiswick, W4 4HH, London, Middlesex, Regno Unito

  • 0203 8141220

4,8

Eccellente

TrustScore 5 su 5

107 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(107)

2196 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent piece of furniture and…

Excellent piece of furniture and beautifully finished. Delivery was seamless and delivery team were great. Received a bonus £50 voucher as a thank you from Neptune which encouraged me to buy a lamp to add as a finishing touch. Lovely company to deal with.

9 maggio 2024
Valutata 5 stelle su 5

Eva was outstandingly good!

Eva was outstanding in helping us design and furnish our sitting room and dining room with Neptune furniture. She has excellent taste and style and used her considerable experience to very good effect. She was good at handling us and our expectations as well as providing a first class design in terms of furniture and colour. We are delighted and consider that we were very fortunate to have her help.

26 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

You get what you pay for...

I have recently had a new Neptune kitchen. Eva, the designer from the Chiswick store, was absolutely amazing. Throughout she said, "I am happy when you are happy". I was delighted with the end result and the overall service, so much so that I returned to Eva to design my living living room. She has transformed my home. I could not recommend Neptune more.

1 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service

Excellent customer service, Ahila went above and beyond to help. Am delighted with my new bowl and it's in pride of place in the kitchen!

20 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Great after sale service team of Neptune…

The after sale service team of Neptune is great! Although some part of furniture went wrong, but after sales team had spend effort to make up the faulty, I want to particularly mention Roberto and Raffell, they were the two delivery men came and fetch my furniture for exchange and return, they were very patient and careful, they also gave me good usage tips so I can avoid the scratching on the floor. Glad Neptune has good staff like them.

27 ottobre 2023
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Risposta di Neptune - Chiswick

Hello Maureen, thank you ever so much for your lovely review. We are so happy to hear that Roberto and Raffell were so helpful and that you have found our after sales team to be so attentive. I will be sure to pass on your feedback to the appropriate teams. If there is anything else we can assist you with do get right back in touch. Warmest regards, Amy F

Valutata 5 stelle su 5

Superb Customer Service

They put the customer first, great service, willing to put any wrongs to right. Always polite and efficient. I would certainly recommend this company

26 luglio 2023
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Risposta di Neptune - Chiswick

Hi Jill, thank you so much for taking the time to send in your review - we are so happy to hear you have had such a positive experience. Warmest regards, Amy

Valutata 3 stelle su 5

The Neptune Experience

The atmosphere in the store was very calm and relax. I knew exactly what I wanted to buy(6 mugs)and was helped to do so by this friendly and soft spoken young woman, who wrapped my items individually very carefully.
The Neptune Experience makes all the difference in a not always pleasant world.
I can’t wait for my next visit when back in London.

23 settembre 2023
Non scritta su invito
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Risposta di Neptune - Chiswick

Good Morning, Thank you for taking the time to lets us know about your experience. I would love a chance to talk to you to see what we can do to turn this into a 5*. Please feel free to email me Jamie.Papworth@Neptune.com

Valutata 5 stelle su 5

It’s a beautiful shop with beautiful…

It’s a beautiful shop with beautiful furniture ! The staff were friendly and approachable. There was a relaxed atmosphere where you could just browse if you wanted to. The staff were readily available to help but not crowding you.

8 luglio 2023
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Risposta di Neptune - Chiswick

Thank you for your kind review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria

Valutata 5 stelle su 5

As always Neptune is a wonderful shop…

As always Neptune is a wonderful shop to browse around, full of beautiful and tempting items! I had two very nice ladies who helped me choose a lampshade for my lamp, which was delivered to the shop at a later date and I was informed of its arrival immediately.

27 giugno 2023
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Risposta di Neptune - Chiswick

Dear Carol, Thank you for your kind review. We look forward to welcoming you back to Neptune Chiswick in the future. Best wishes Victoria

Valutata 5 stelle su 5

I enjoyed the Neptune experience

I enjoyed the Neptune experience. Very helpful staff nothing too much trouble stylish and good quality furniture and very quick service and delivery. I will definitely be back.

6 giugno 2023
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Risposta di Neptune - Chiswick

Dear Annette, Thank you for your kind review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria

Valutata 5 stelle su 5

Great demo

Great demo. Loved the food and the chat with Becky and seeing the kitchen in action. Always a pleasure coming to the Chiswick branch of Neptune, very kind staff and beautiful put together. Very inspiring

4 giugno 2023
Non scritta su invito
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Risposta di Neptune - Chiswick

Good afternoon Elena,

Thank you so much for the lovely feedback regarding your visit into store to take part in our cooking demo with Becky Wilkinson. We always have a great atmosphere when we have instore events and it sounds like this was no exception! Thank you for coming along and for the kind feedback regarding the store and the team. We cannot wait to welcome you back! Keep an eye out on our socials for more upcoming events!

Many thanks

Will Wylie

Valutata 5 stelle su 5

Great store, great quality products

Great store, great quality products ! Love our new table

13 maggio 2023
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Risposta di Neptune - Chiswick

Good afternoon,

Thank you very much for taking the time to leave us a review! The feedback is very much appreciated. We hope you enjoy using your table and benches and look forward to seeing you again very soon.

Many thanks

Will

Valutata 5 stelle su 5

Delightful people

Delightful people - thoroughly pleasant , professional, friendly and extremely helpful ! Love the products and delighted with my purchases

24 aprile 2023
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Risposta di Neptune - Chiswick

Good morning Emma,

Thank you very much for taking the time to leave us your feedback. It is great to hear and always helps us to improve!

We look forward to seeing you instore again soon!

Best wishes

Will Wylie

Valutata 5 stelle su 5

Great service

22 aprile 2023
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Risposta di Neptune - Chiswick

Good morning Alison,

Thank you for taking the time to leave us a review! I hope you love the new ceramic jars and are able to put them to good use!

Look forward to seeing you again soon

Many thanks

Will Wylie

Valutata 5 stelle su 5

I have been wholeheartedly happy and…

I have been wholeheartedly happy and thrilled with the service and input that I've received from Eva. The design process was very exciting and enjoyable from the first meeting where ideas and preferences for fabrics choices, colours etc were assessed. Consideration was also given to existing choices already selected such as flooring and wall colours etc. The quality and depth of the mood boards that followed was incredible. Layouts that I couldn't have foreseen were suggested, the blend of fabrics from upholstery to accessories were fabulous. The outcome of our projects - living room, kitchen/diner, master bedroom is exquisite and very homely. Eva's level of communication was brilliant, answers were given quickly, reassurances, follow up on anything that was missing/unexpected was immediately remedied. The whole process helped me through our build project, being able to see the end game kept morale high. From start to finish my hand was held and I was never in doubt that the end result was going to be of great quality. Fabuloso!

22 novembre 2022
Non scritta su invito
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Risposta di Neptune - Chiswick

Good afternoon Philippa,

Thank you so much for your thoughts on your experience. Eva is incredibly detailed with her designs and takes a lot of pride in her work so to hear this feedback reminds us all why we do what we do. She has thoroughly enjoyed guiding you on your design journey and to see the fruits of her labour makes it all the worthwhile.

I very much hope you continue to enjoy the end result and Eva and the team are always here to assist you should you need any more help

Best wishes

Will Wylie

Valutata 5 stelle su 5

Beautiful kitchen and an amazing design experience

Not only have we got the most beautiful kitchen, but the whole planning & design process has been so amazing. Aneeta, our Neptune designer, did such an incredible job designing our kitchen. She really understood what we wanted to achieve and she was so creative with her ideas. She also made us look at our kitchen space differently and how we could maximise on how we use it. I love our kitchen so so much, it’s timeless and beautiful. The craftsmanship of the cabinets and the attention to detail is stunning. I’m so grateful to Aneeta and Neptune for designing us such a beautiful kitchen and for making the whole project journey such an enjoyable experience.

17 marzo 2023
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Risposta di Neptune - Chiswick

Good afternoon Kathryn,

It was lovely to meet you last week and it was fantastic to hear how well the installation went on the kitchen! I know Aneeta has very much enjoyed working alongside you on your project and to hear your kind words makes it all the worthwhile! Aneeta is a brilliant designer and we are very lucky to have her as part of the team as I am sure you will agree.

Thank you so much trusting us with your project and we cannot wait to see the photos!

I hope to see you in store again very soon

Best wishes

Will Wylie

Valutata 5 stelle su 5

Great shop and great service

Ordered my vase online it arrived in the time frame that was advised at the time of purchase. Very happy with my purchase . The shop is full of amazing objects and lovely furniture. Well worth a visit.

6 marzo 2023
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Risposta di Neptune - Chiswick

Good afternoon Joyce,

Thank you so much for taking the time to leave a review of your purchase. I very much appreciate the kind words regarding the store and I hope we see you in store again soon!

Many thanks

Will

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