Nationwide Hire UK Recensioni 

Easy to book arrived on time van in good condition hassle free service

Well if you get the same claim handler as I did as your claim handler - you just need to forget it!
Informed nationwide there was cctv images at the garage where my car was hit by a hit and run driver. He closed the case within a few weeks saying unforeseen circumstances and if I have any other evidence to let him know. I asked about the cctv! They had t even looked into that! Some five weeks later when the cctv was likely to be deleted (deleted after 30 days) he decides to send an email to Sainsbury's for the cctv!
And today two months after I have chased him and chased him for an update! Incompetent and lazy!
Nationwide seem to look after claims from YOGA INSURANCE - or one call whichever they are - whom I have also left negative feedback for. Neither are competent in dealing with clients and claims.

I am not going away - ombudsman is next! I will take this all the way!

Bitterly let down by both nationwide and yoga! Huge graze on my car by some selfish driver who had got away with it because of these companies incompetence!

My insurance up for renewal and have gone with someone else!

Absolutely disgusted with the incompetence and lack of updates - lack of work! I did all the leg work for these companies - visiting Sainsbury's to get further information and passing that on to nationwide mr if! But nothing!

Ignorant, rude, impolite, unprofessional and incompetent. I think his email to be stated with - Let's just be clear about this....... - well I am now telling them Let's just be CRYSTAL clear about this - I'm not going away!

Watch this space Nationwide and yoga - I am so angry at how I've been treated I'll stop at nothing now to have those responsible reprimanded! Your service is the worst ever! Alongside yoga !!! Both incompetent and disgusting companies!

Just had the most disgusting call from the claim handler! Condescending patronising and totally unprofessional. Couldn't explain what "circumstances out of our control" or "unforeseen circumstances" mean! What circumstances? Couldn't answer me - talked over or tried to - no empathy for what they haven't done! No empathy for the incompetence shown! Just patronising and condescending! I hung up on him!

Oh and he wasn't done - he followed up with an email to reiterate his call basically! Absolutely disgusting!

I'm not done yet! Fighting this all the way! One thing I do have - is time - patience and endurance!

It was a great experience from start to finish. Very good price and no hidden costs.

Booked a van for 2 days to complete a job but on the day of delivery it never arrived. It then took several phone calls from me to them to eventually speak to a manager who informed me they had difficulties getting the van to me and that it would not be arriving. This was then a day wasted of 3 people’s time. They offered a full refund which I did receive 2 days later. I will never use this company again

Ordered a van for 7 days to move house.
1. On the contracted first day of rental, instead of van delivery at 10am, we received a call to say that they would break our contract as no van was available – it would now be delivered between 3 and 5pm.
2. At 4.30pm we received another call breaking the second contract telling us again no van was available and would now be the next day between 8 and 9am.
3. 3rd contact – the van duly arrived some 24 hours late, load compartment wetted and muddied, drivers compartment with badly stained seating and strong odour of tobacco and urine. The fuel tank was ½ full based on a return contract of customer refuelling to the delivered level
4. Now a day overdue we set about moving house over the next 6 days. The van was cleaned and refuelled to ½ a tank. After 3 days on my drive post contract, the van was collected. The driver checked the van over; was offered the fuel receipt and told us all was in order.
5. The following day a received an email invoice and a credit card debit for £42.01 fuel?
This was challenged to the ‘head-office’ who emailed the local office for rationale (copied me in).
6. The emailed back copied me in) with their evidence that the van was delivered with ½ a tank of fuel and indeed picked up with ½ tank of fuel.
7. I again challenged why have they charged me an additional £42.01 for fuel but they declined to answer me. I sent another challenge a day after but again was unanswered. Third challenge was sent 12 days later and remains unanswered.
8. My refund for the mystical additional fuel has not been refunded.
Extremely unreliable service, unhygienic vehicle and even with their own evidence to the contrary – suspicious, unfounded additional fuel charges. My experience was poor customer service, poor skills.

Poor customer service. Cancelled the hire on the day the vehicle was supposed to be delivered despite numerous calls asking where the van was. Refused to refund the money despite the cancellation coming from their end. Nobody available in their customer services team to speak to as they're apparently short staffed! Ed, Gary and Kieran would benefit from a 'customer service' refresher training day.

Following the end of my rental, I received an invoice for Petrol surcharge, although i returned the vehicle with the same amount of petrol than when it was delivered. I contacted the team and they requested the Delivery and Collection sheet from their internal colleagues. I received the document (as well as provided photos taken myself, showing that the level of petrol was the same on delivery and collection), the Nationwide document clearly stated Half Tank on both delivery and collection, and yet they refused to refund me. This is completely ridiculous and unfair and I am yet to get this resolved. Totally ridiculous and arbitrary.

They only get a one star as there is no option for zero!!
They left the vehicle on a neighbour’s drive when delivering. I had paid to have a tow bar on the vehicle which they forgot. This meant I had a team of guys stood about waiting for the replacement vehicle, as work could not be started without the right equipment.
On collection they said their T&C’s state they will pick it up within 72 hours of the agreed collection date/time. Their vehicle was here for a further six days!!!
They then took £33.00 out of my account for fuel. It had been delivered with the fuel tank half empty. I took a photo as proof. I queried this, asking if it should have been left with a full tank. They confirmed by email that it normally is but not always. I have asked for my £33.00 to be returned as there was the same amount of fuel in the vehicle as when it was delivered. They have refused, just stating to refer to the T&C’s. They have not asked to see any evidence. They have not provided any evidence and have now stated they are doing nothing about this. Appalling customer service. DO NOT USE THIS COMPANY!!!!!!!

In December 2024 we rented a car/van from NATIONWIDE HIRE4U and even it was wintertime, it was not equipped with four winter tires! There was a crack in the windscreen, we reported this to the company. Driving on the motorway we got another crack, the windscreen had two/three cracks. In the further course I got an invoice of more than 860,00 Pounds!!! If I would have to pay for the repair - I contacted a company in Manchester and Germany - the bill would have been around 450 Pound/ 510€. Never during our e-mail conversation the clerks of Nationwide took notice to my questions, they never showed me thei own invoice to compare it with their demand. There was no reduction because the glas had a crack which was not caused by us.
This company seems to me to be the most consumer unfriendly business I ever in my life had to deal with! Never again!

I would not recommend this company, zero customer service and zero loyalty to long-term clientele. We have been hiring Luton vans for over three years, sometimes two vans for several days amounting to thousands and thousands of ££'s worth of business. On our most recent hire, we had a branch sticking out of the hedgerow clip and crack the passenger side mirror. The genuine part on Mercedes website £23.50. We are being asked to pay £400 excess on an insurance claim for a cracked mirror. Absolutely diabolical. You would think a company this large would have boxes of these kind of parts, it's a simple procedure to snap them in.
Charge me £100 for a £23.50 part with an admin fee... but to make an insurance claim and issue a loyal customer with a bill for £470 (with the admin fee) is absolutely disgusting.
Will never use this company again! And will be posting this review periodically on multiple plattorms!

Reasonably priced.Arrived on time and was collected at a suitable time

I've been a returning customer of Nationwide Hire for nearly five years and I genuinely find their service to be outstanding and hassle-free. Without exception, every booking has been smooth and the delivery / collection of the vehicles is exemplary. Every vehicle has been clean and reliable, and the customer service has always been fantastic. Highly recommended!

I spoke with a man named Andrew who agreed to drop off both lorries on a Friday morning, the first lorry showed up on Thursday morning which isn't a big deal but we have a small yard and there isn't much room and they gave us no notice that it was coming, expecting the second lorry to come Thursday or Friday morning like we had agreed (I had 6 guys waiting to load the lorry for a job on Saturday) the said it was delayed at first then said it will be here between 12 and 2 which wasn't great but we could have managed with a bit of a longer day to get it done, 2 o'clock comes and he tells me 3 O'clock then when 3 O'clock comes he tells me its been in the garage all day being repaired and it wont be here until 5 O'clock, by this point I had spoken to several different people at nation wide hire who were more than unhelpful Andrew said "I'm just a rep" I had made the deal with him in my eyes he should have taken some responsibility or tried to help but they lied to me all day it eventually arrived at 6 O'clock the guys had gone home at 5 so 6 guys wages all day for no work waiting for a lorry I was being told would be here any minute all day I have used a few lorry hire companies but never had to deal with some little organization or customer care, we are a small family run business we don't have that kind of money to waste on wages etc. so it was a massive problem and they didn't care at all on top of that the lorries were crap one had 3 broken straps on the curtain side cab had rubbish and a vape inside I had the repair the curtain straps my self one had no taco paper which I understand is the drivers responsibility but we had it for 3 days I could have come with one roll, I would personally never use them again I lost a days hire due to late delivery I had 6 guys wages to pay for no work and then a massive delay on the Saturday (almost cost me a job) when the lorry was loaded it almost broken down on the m25 we was doing max 20mph (less on hills) because the DPF was blocked, we eventually found a safe place to try and fix it with no help from nationwide hire so another 30mins wasted time there communication is terrible and seems to be run by a lot of incompetent people who should learn how to pick up the phone and tell the truth about the lorry's ETA and run a business properly
STAY AWAY!! SAVE YOUR MONEY AND SAVE THE STRESS BETTER OFF WITH A DONKEY AND CART THAN USING THESE GUYS

Delivered vehicle on time and collected it a few days after collection was due. Vehicle was suitable for the job and there were no problems encountered during its use. I would recommend this company.

Delivery and pick up of tail lift went well. We did need the pick up to be quick as the van was not allowed to stay after we moved and this did take a few phone calls to ensure it happened but it was picked up and all was well

Booked and paid for a van hire (including a deposit). They cancelled at the last minute, saying no van available.

Still waiting for a refund, FOUR WEEKS after the booking.

After hiring a van for 24 hours all was fine. We realised the night before collection that we may need a couple more hours so called and was told we could only have until midday instead of 9.30 but would be charged a full 24 hours. That was fine, we rushed to move house so the van would be ready for collection, didn’t top up tiny bit of fuel used as would have taken us over mid day. …..
Van then left outside our old house for 3 days until I chased them up to collect. Didn’t want to be held responsible if it was stolen.
2 weeks later just been charged another £40 for fuel
£440 for just over 24 hours hire.

This company should be avoided. High prices are fine if the service and vehicle you receive are good.
I hired a 7.5t lorry to move to France.
It was left in a side street 3 days before it was booked and the key posted. No handover. No check list. No info on things needed. The vehicle was dirty. Had a service due light on for 5 months before. The suspension banged on one side. The add blue light came on after less than 100 miles costing me more money. The vehicle went in to limp mode in France at night in the dark and we had to drive in limp mode until we could find a garage open that had add blue for sale.
This vehicle was not fit for the journey it was hired for.
DO NOT HIRE FROM THIS COMPANY.
THEY DONT CARE ABOUT ANYTHING AFTER YOU HAVE PAID!
AVOID!!!!!

One of the worst companies I've ever had to deal with. Not o nly are their vans twice the price of other companies, their customer service is disgusting.

Book 2 vans for 11am delivery. Told the day before that one can be there for midday the other some time before 5pm? Do you want them or a refund.

Told I want a refund so miraculously they find 2 vans that can be delivered at 11am so I 'can't be refunded'

I have absolutely zero expectation of these vans arriving and Marcelles customer service is absolutely disgusting. I've never spoken to a more cocky, arrogant little twirp in my life.

Great company to deal with. A seamless and a really easy process. Highly recommend and we wouldn't use any other hire company now.