Nationwide Vehicle Rentals Recensioni 1.477

Avoid at all costs you will not get your deposit back. If you are foolish and do use them pay by credit card and charge it back. They will not refund your deposit. Sooner or later this company needs to be put down. If I had time and energy I would put in a claim and seek to obtain judgement and a winding up petition. Just don’t use them. When the day comes that they fall into administration and a lot of innocent people will be protected from these crooks.

Avoid this company! Having booked a van online yesterday, I received an e-mail today to say they had amended the booking to fit their schedule and in the process increased the cost with no explanation. Spent half an hour on the phone trying to get through to them to finally be greeted by a bot. No way of speaking to a human. I wish I had checked out the reviews on here before I made my booking.

Vehicle never arrived - email agent couldn't find booking reference and telephone number puts you on hold for 30 minutes before connecting to an AI agent, whos only purpose is to tell you to email.

Avoid

Can was delivered and picked up all OK. Problem came with trying to get the deposit back. Despite confirming no issues with the van and it will be refunded in 5 days, over a month later no refund. I have been advised by them to contact my credit card company for the refund. Just zaps time and its not needed

Spoke to someone on the phone to enquire about vehicle hire, rude from the start, absolute sausage!! No wonder reviews are rubbish, people like this make the world a bad place.

I have rented a Van in February and was among many individuals waiting for their deposit refund from Nationwide Vehicle Rentals, yet despite my efforts, the refund was not paid. In terms of the vehicle itself everything was ok, I personally didn't have any issues apart from the deposit refund. After making numerous phone calls and sending several emails, I only received a generic response stating that the company had 28 days to process the refund and that my claim had been forwarded to the appropriate department. Following months of persistent communication without resolution, I decided to raise a scam claim with my bank, providing a detailed explanation of the situation along with screenshots of my attempted calls and all related correspondence. Although I initially felt skeptical and feared I might lose my money, I was pleasantly surprised when my bank informed me that the dispute was successful and the refund had been credited to my account. Fully recommend everybody to do same.

Vehicle hire in November 2025. Still waiting for the deposit to be repaid in May 2026. Awaiting county court judgement but looks as if we are not alone in this. Also the accounts were not filed in time so there is an application pending for them to be struck off. Don't expect to get deposit repaid and the hire was for a charity. How mean can you get. TOTAL CONMEN - DO NOT USE

Dear Nationwide Vehicle Rentals,

I am writing to raise a formal complaint regarding my reservation NVR34748A84030.

Despite the completion of the rental, the following issues remain unresolved:

- The £250 deposit has not been returned
- The compensation that was promised due to delayed and inadequate service has not been paid

This situation is unacceptable. I have made reasonable attempts to resolve this matter, yet no satisfactory action has been taken.

Please treat this as a formal complaint. I request that:

1. The full £250 deposit is returned immediately
2. The agreed compensation is paid without further delay
3. A written explanation is provided

If this matter is not resolved within 7 days, I will escalate the complaint to:

- The British Vehicle Rental and Leasing Association (BVRLA)
- Relevant consumer protection bodies
- And, if necessary, initiate proceedings through the Small Claims Court

I hope this can be resolved promptly and without further escalation.

Yours sincerely,
Mr Enser Eksi

DO NOT USE.

Hired a car from 21/01/26-31/01/26.
£250 deposit still not returned despite numerous requests. Vehicle supplied was in extremely poor condition.

Small claims court proceedings underway.

Do NOT use these people: they failed to return my deposit and when you check on Companies House they have gaps in company accounts and HMRC is taking action against them. Director is Mr Liam Mckenzie, and he too has action against him. Robbing, scheming little bastards. They are thieves.

They were quick to deliver but slow to pickup the van the next day.
The guy picking up the van wasnt friendly at all and said I didn’t need to do anything else. I am still waiting for my deposit refund.
I’m getting the impression that’s their business model/scam. Hope they prove me wrong

I sent this co. a £500 deposit for a minibus hire some weeks ago, i never had a confirmation of receipt even though the money had left my account, despite attempted phone calls,( you can never get through), and many emails to date i have never heard from them, they are now being investigated by the fraud dept. of my bank.

I regret not checking Trustpilot before using NVR.co.uk — I’ve since seen many reviews describing experiences just like mine. I wish I can give less than 1 star.

From the moment we paid, customer service was virtually nonexistent. We hired a 9-seater minibus for delivery on 2nd April at 12pm, but it didn’t arrive until 3pm, already putting our 5-hour family journey at risk.

The vehicle condition was unacceptable: flat tyres, empty diesel tank, and faulty seats. We had to inflate tyres and refuel before even setting off.

Two hours into the journey, a check engine light appeared with an “AdBlue system malfunction” warning and a countdown suggesting the vehicle could stop completely. It was frightening. We tried calling repeatedly — no answer. We were left stranded to figure it out ourselves and had to urgently buy AdBlue just to continue.

Collection was just as chaotic. We were told last minute it wouldn’t be picked up on the agreed date but 2 days after, then contacted again by a different number on the new collection date. Throughout all of this, emails and calls were completely ignored by NVR just to validate.

Till today we still haven’t received our deposit back or any communication at all. No reply to all our emails and getting through to them on calls is impossible.

We don't even know what to do next, this was stressful, unsafe, and completely unprofessional. Avoid at all costs.

Scam scam Scam scam Scam scam Scam scam Scam scam Scam scam Scam scam Scam scam Scam scam Scam scam Scam scam Scam scam

Cannot get through on phone, takes 3 days at least to receive a reply via email, not answering on weekends, paid a £500 deposit didn't get receipt of payment, no further replies to emails or answering the phone, submitted an enquiry online, no reply, now our concern is cancelling and getting our £500 back as no good hiring and insuring a vehicle if you cannot get in contact with them
Cannot believe a hire company runs a business like this, whomever bothers to look at this review please email or phone L. Whyatt

CCJ issued and unpaid

So far NVR has stolen £1691.76 from me. This comes from two separate transactions, the first one in November 2025, I hired a large Luton van. NVR did not inform me until after it was due to be delivered that they were unable to meet the request, I paid £941.76 for this rental which I was told I would be refunded for, I am yet to see the money almost 5 months later. The second transaction was at the start of this month, March. I hired a minibus, which I had booked before November. The rental was fine and they even delivered it early, however I am still yet to receive the £750 deposit owed to me. I have issued a county court judgement against them and a warrant both of which have been ignored. THIS IS A DISGRACE, I will now be in contact with the courts as well as media outlets to make this right.

Absolutely fuming!!! Ordered a 9 seater minivan to take family to our daughter’s wedding. Had a email acknowledgement from them. Paid the amount they asked for. Unfortunately missed a second email with a change in costs so they cancelled rental. No phone call or email to say they had done this. When vehicle didn’t turn up we have been trying to contact them to get money refunded. They never answer the phone and they have not replied to emails!! They have nearly £700 of our money and we don’t know what to do any more. Maybe this will get a response!!!!!

called today for a quote on a van / mini bus hire for 6 days for a disneyland trip in july

quoted £2000 so i laughed down phone as thats crazy money im after a transit not a bentley.

then they put the phone down on me for laughing as a response to the silly numbers they talk.

lincolnshire van hire quoted £700 for the same dates times & vehicle would recommend them 7 days a week compared to the clowns that work here

company is bad

Firstly the vehicle was delivered dirty and the Adblu warning was flashing on the dashboard. The delivery driver told me not to worry about it and that he had put Adblu in. On the way home the vehicle broke down and we had to get recovery out - Adblu problem. Now, 7 weeks on and I’m still waiting for my deposit and refund for the Adblu that we had to purchase. Consistently told by email that they are ‘checking with accounts’. Avoid at all costs!!

I tried to rent a box van from NVR. I had no email response confirming my booking, so I called their phone number. There was not answer to my call, I was on hold for over 30 minutes before the line got disconnected.

I tried multiple time to call with the same result. I then emailed them as suggested on their phone message, while on hold. I had no response to this either.

I then emailed them through their website again no response.

Finally I emailed through their website to say I was cancelling my reservation. Within a second I got a reply asking me to confirm my booking.

I did not confirm my booking as the service was so bloody awful!!!

I will NEVER us this company again!