Nationwide Hire UK Recensioni 

Very easy from start to finish great experience highly recommend

Polite,respectful,helpful and reliable. Excellent Service and Prices.Have had a few rentals from Nationwide and would definately not consider using any other .

Great drop off and collection service after I was badly let down by another provider at short notice. Van was great - only needed for a couple of short runs.

BEWARE!!! BEWARE!!! AVOID!!! They'll allow you do a booking on the website, take your money and then tell you the car isn't actually available but won't give you your money back because of their terms and conditions.

Horrible, horrible company. Vehicles are not maintained - the beacon bar on the van they hired to us was rusted through. When the beacon fell off we received a damages invoice for over £700?! When disputed they basically told us tough luck, and accused us on a public forum of "leaving a bad review in the hopes we wouldn't have to pay the bill". That was NOT the case - we left a bad review because their service and attitude is DISGUSTING. Absolute cowboys - avoid at any cost! (Also: check their reviews online... the sheer number of 1 star reviews speaks for itself!)

For anyone wanting to hire a car look no further than Nationwide , I have hired a car on a number of occasions now and every time their service has been excellent , I rarely write a review but this time felt obliged to do so , thank you for making everything from booking to returning so easy for me .
Great service
Steve

Nationwide are an absolutely useless company. I was overcharged by almost £600 after returning the vehicle which was collected by Enterprise. Nationwide's customer services operative was extremely rude and completely unhelpful. DO NOT USE THIS COMPANY!

Arranged and paid for a vehicle, only to be told the very same day, that this company couldn’t deliver on their contract. Apparently, if I wanted the vehicle I had already paid for, it was going to cost over DOUBLE!
They told me the money would be refunded in 1-3 days. Now 10 days without the refund, and no replies to my emails, GO SOMEWHERE ELSE if you need a vehicle.

DO NOT USE THIS COMPANY.
They do not fill the fuel up to the top so they can con you out of more money, it is impossible to just guess how much to put in. If it was filled to the top there would be no dispute but they know this then they charge fuel at a extortionate rate, which they just take from your account. They made a mess of the booking which meant we had to drive all the way back with the van on the same day and they were very unhelpful. Stay away.

I’m extremely disappointed with this company. After my booking was cancelled, they refused to issue a refund and insisted on holding my money instead, even though no service was provided. Communication was unhelpful and inflexible, and the whole experience felt unfair and unprofessional. I would strongly advise others to be cautious before booking, as the customer service and cancellation policy are far from reasonable.

just finished with the van hire. brilliant people to deal with. the vans engine light was on they sent the mechanic out and was advised that it was safe to drive. went to Scotland and back no issues. the drop of and pick up is a great service. will defiantly be using these again.

When I extended the van rental for a day terrible break down in customer services.
I was supposed to pay an extra £178 for a day but they charged an extra £42 without my agreement that is on top of the of the £534 I paid initially. The person promised to refund the £42 but then led & instead him & his Manager say they will ignore my emails absolutely diabolical company. Also there vans are not in very good condition. I feel this company is unscrupulous in the way they deal with customers purely fueled on greed.
I would strongly recommend going to a reputable company like Avis, Hertz, europcar etc as they value customers deliver very good customer services & there cars are in mint condition & if you have a problem they do not extort money out of you or abandon you as a customer. I am surprised how such a dodgy company exists the way they close ranks & only want your money feels shocking in this day & age especially as you have regulations for companies. I even try to write to senior Management to resolve my complaint but there directors just ignore complaints which is very rude , I think they are only money focused just about profit. The other disadvantage with this company it’s a broker they hire there vans from somewhere else so they don’t own any vans so it’s getting complicated if you have any issues as they will not accept any responsibility but tell you to speak to the hire company which they don’t own & they are not interested as I’m not there customer it’s Nationwide hire who are.
I feel I would never use this company again & with its ghastly service I’m surprised it exists.
If you are very lucky & you have no issues you might Be okay but this company is expensive as you are not going directly to the hire company which would probably be cheaper as this company gets a commission for there services which sadly are very disappointing & diabolical I would score a minus for this company but you have to show 1 star min.

Shocking service! Still waiting for the van and it’s 45 minutes late! No one’s calling us back or sorting anything. Paid around £100 for delivery and now they are suggesting we drive 45 mins to pick a different one up!

Very pleasant hire experience.

The van was here when I needed it (in fact it was delivered a day early), everything worked as it should and it was clean inside.

I had chose this van because I was moving a heavy piece of equipment and the tail lift was more than up to the job.

I would thoroughly recommend Nationwide and will definitely use them again.

Not the cheapest but certainly one of the best hire companies I’ve used.
Delivered the van on time, it was clean and tidy and collected as promised.
Would certainly use again

Nothing more than a criminal enterprise who will take your money and provide no service.

I booked and paid for a 7.5-tonne box truck with tail lift from Nationwide Hire on 29 December 2025 for a house move scheduled for 6 February 2026 (09:30).

At 12:57 the day before the move, I was contacted by a subcontractor (not Nationwide Hire) and told the truck was unavailable due to being “broken.” I was offered one Luton van instead — completely inadequate for a three-bedroom house move. I reasonably proposed two Luton vans as a compromise, which was verbally agreed to but never confirmed.

After hours of chasing both the subcontractor and Nationwide Hire, I received an email at 16:42 stating that my booking had simply been cancelled and refunded. No phone call. No apology. No attempt to resolve the situation.

This left me at 5pm the night before my move, urgently trying to source replacement vehicles while being told my refund could take up to five working days. I have a young family, including a 15-month-old, and the stress caused by this last-minute cancellation was immense.

Nationwide Hire showed no accountability, no professionalism, and no customer care. Cancelling a fully paid booking with less than 24 hours’ notice and offering no meaningful support is unacceptable.

I strongly recommend thinking twice before using Nationwide Hire and choosing a company that actually stands by confirmed bookings.

Delivered a van with NO handbrake, left it in gear on my sloping driveway so clearly knew it wasn't working. They then changed it, so problem solved. HOWEVER, I received 4 emails all the same saying I owed £540 for an 'admin fee'. The van is sat on my driveway, 5 days since the hire period ended, and I'm guessing it will be a failed collection charge or some sort of overdue fee. The key is where it is supposed to be and I've updated the collection instructions so it's just a scam.
I wish I'd read the other reviews as this seems to be standard practice for this company.
AVOID AVOID AVOID!!! They are clearly cheap for a reason.

Complete RIP OFF Britain and should be investigated. £96 to send me an email, then £137 to send an email. Failure to collect the van lease on time then charge me an extension fee of £535
which is no surprise considering the same women is doing both customer services and accounts. Marcelle is very aggressive, doesn’t listen or read emails and frankly how she holds down a job I have no idea. All staff work from home as there are no offices to speak of. They act as brokers for another company in London who actually own the vehicles and nationwide staff take random amounts from your account with absolutely zero notification. I complained about the brake fluid level warnings on the dashboard being very low and the oil level needing a change and the engine warning light being on constantly alll documented in emails but nothing happened and zero acknowledgement.
AVOID AVOID AVOID

If you are considering using Nationwide Hire UK, you need to understand one critical fact: They appear to be merely a broker. It appears they not own the vans and they do not employ the drivers.

Once they take your payment, you are entirely at the mercy of whichever third-party subcontractor they have used. If that depot fails to turn up, Nationwide claims they are "chasing it" but ultimately seems powerless to actually make anything happen.

My Experience:

My hire ended on 10th January.

It is now 3rd February (24 days later), and the van is still abandoned outside my house on the public road.

Despite a manager promising a "Priority Collection" a week ago, the van has not moved.

They have ignored reasonable deadlines and forced me to incur parking costs for my own vehicle because their van is blocking the space.

I have now been forced to report the vehicle to the Council as abandoned and initiate a Section 75 chargeback with my bank just to get a resolution.

Do not use this company. Go directly to a reputable hire firm that actually owns its own fleet and can control its own logistics.