Excellent communication about my renewal. After my domain name had lapsed I rang customer services, spoke to Lewis and he resolved everything quickly and efficiently. Also when I first created th... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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If your AI Annie cannot solve our problems despite following suggested steps diligently....we have no alternative but to speak to....A HUMAN!!!! This should be triggered as part of the process. If we... Leggi di più
L'azienda ha risposto
As a non technical person Its so important to leave reviews. On several occasions Rob has helped me through things I wouldnt have a clue how to sort out. Thank you. Exemplary service again
L'azienda ha risposto
I needed to change account details due a change in our operations. My call was answered quickly and my request was dealt with straightaway after a useful discussion to explain my change in circumstan... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Impresa di web hosting
- Provider DNS
- Fornitore di soluzioni per l'e-commerce
- Provider di posta elettronica
- Provider di servizi Internet
- Web designer
Scritti dall'azienda
Unlock Your Online Potential with Us! Your domain is the key to your online journey, and we’re here to make it seamless. Whether you’re looking to build a stunning website, set up an online store, or manage your email, we have all the tools you need. From web hosting and website builders to ecommerce solutions, email plans, dedicated servers, and promotional tools, we’ve got you covered. Let’s bring your online vision to life!
Scritti dall'azienda
- Our domain names give you more
- Running a business can be challenging, so to help we offer a free website builder and a free email with every domain name.
Informazioni di contatto
Team Blue Internet Services UK Limited t/a names.co.uk, 2nd Floor, Oak House, Bridgwater Road, WR4 9FQ, Worcester, Regno Unito
- 0345 363 3632
- www.names.co.uk
4,3
Eccellente
6K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Helpful, charming and quick
The very helpful, charming support guy was great - No messing, sorted my issue immediately, thanks!
11 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your review. We're delighted to hear that your issue was resolved quickly and efficiently. We'll be sure to pass your kind comments on to the team member who assisted you. We appreciate your feedback and thank you for choosing us.
They suspended our website because they…
They suspended our website because they refused to use a credit on our account (created by their incompetence) to part pay for it. This credit will stay for ever as they will only use it towards annual payments not monthly. Robdogs.
11 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your feedback. We appreciate your frustration; however, notifications regarding outstanding payments and service status are sent by email and are also available within the control panel. Monthly services can only be paid by card or Direct Debit, as these are recurring payments that usually automatically renew each month. Unfortunately, account credit cannot be applied to monthly recurring payments. If you would like us to review your account in more detail, please contact our support team.
Had difficulty updating domain renewals…
Had difficulty updating domain renewals online. Customer phone support was excellent, polite and helpful and resolved the issues efficiently. Reassuring confirmation of changes sent in email.
10 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your review. We're pleased our support team was able to resolve the renewal issues efficiently and provide clear confirmation of the changes. We appreciate your feedback and are glad we could help.
Very helpful staff
Very helpful staff, when I called with a problem
10 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your kind review! We're glad our team could help resolve your problem quickly and provide the support you needed.
Kyle went over and above to be helpful…
Kyle went over and above to be helpful and patient with me whilst I was struggling to navigate the app. Very impressed by his telephone manner and friendly tone.
10 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your wonderful feedback! We're delighted to hear that Kyle was so helpful and patient while assisting you. We'll be sure to pass on your kind words—it's great to know his friendly manner and excellent support made such a positive impression
Always timely response to questions and…
Always timely response to questions and speedy solutions.
10 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your feedback! We're pleased to hear you've experienced timely responses and speedy solutions from our team. We appreciate your support.
I was cold called early morning
I was cold called early morning, taken by suprise was coherenced heavily into making a quick decision.i am not sure was the correct one .
Now signed up for additional fees feel unable to change the situation.
9 giugno 2026
Non scritta su invito
Risposta di names.co.uk
We're sorry to hear that you were dissatisfied with your experience.
We take concerns of this nature seriously and will review the account and the interaction to better understand the circumstances and ensure our processes were followed correctly. We will contact you shortly to keep you updated
Thank you for bringing this to our attention.
Quick clear answer to a simple query excellent help and support
Quick clear answer to a simple query. Resolved the issue fully.
6 giugno 2026
Risposta di names.co.uk
Thank you for sharing your experience
You sold my domain to some vietnamese…
You sold my domain to some vietnamese poker page so they could blackmail me for selling back domain for some crazy amount of money. I had this domain for several years so it was registered to the email I am not using anymore. No phonecall, no alternative warning about risk. I thought its all going with automated renewal rules. I was broke on that moment and you faild. I cannot trust you anymore and I will advise everyone to avoid you at all cost. Fully deserved 1*. Miserable...
9 giugno 2026
Non scritta su invito
Risposta di names.co.uk
We're sorry to hear that you are disappointed with your experience.
Domain names are renewed based on the renewal preferences set on the account. Renewal reminder notifications are issued in advance of expiry, and customers can manage their renewal settings and contact details through their Control Panel at any time.
Once a domain name expires and is not renewed, it may become available for registration by another party. Unfortunately, we have no control over who may subsequently register a domain once it has been released by the registry.
We appreciate that losing a long-held domain can be frustrating and understand your disappointment. However, we would encourage customers to keep their contact details up to date and review renewal notifications regularly to help avoid this situation.
Efficient, friendly service
Friendly service (after a bit of a wait but nothing drastic). Kyle quickly made the changes to the account and found a package that simplified our lives and saved a couple of hundred pounds over the next year or two - what's not to like?
9 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your feedback
Great customer service
Great customer service. Thanks to Benjamin, Rohan and Jomin for the help in sorting out the block on sending to gmail accounts.
We really appreciated being able ultimately to speak to a real person!
8 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your kind review. We're delighted to hear that Benjamin, Rohan and Jomin were able to help resolve the issue with sending to Gmail accounts.
We know how important it is to get timely support when you need it, so we're especially pleased that being able to speak with our team directly made a difference.
Thank you for choosing us, and we'll be sure to pass on your feedback to the team.
AVOID SCAMMERS !!!!!!!!!!!!
Terrible company using the old auto renew excuse to whip money out your bank and not refund it.
I bought a service for a year. Categorically did not click auto renew unless it was pre ticked on the form as it was only a business concept we were considering. We didnt start it moved on and forgot about that. I did have a cpl of emails from them which I ignored as I didnt want to renew as I was busy.
They then swiped £74 out of my account without my knowledge or permission. I called them straight away only for them to tell me they had given my money to someone else and they needed to ask for it back. JUST AVOID THIS COMPANY ABSOLUTE SCAMMERS. The member of staff i spoke to was the smarmiest little sub human Iv ever had to talk to in my life.
9 giugno 2026
Non scritta su invito
Risposta di names.co.uk
We're sorry to hear that you were unhappy with your experience.
Renewal reminder emails are sent in advance of renewal dates, typically beginning around six weeks beforehand, giving customers the opportunity to review their services and make any changes if required. Customers also have access to their online Control Panel 24/7, where services, renewal preferences, and cancellations can be managed at any time.
We are disappointed to read some of the comments made about our team. We expect all interactions to remain respectful and are confident that our colleagues acted professionally while assisting with your enquiry.
Should you wish to discuss the matter further, please contact our support team on 0345 363 3633 directly.
Excellent customer service
Excellent customer service from a friendly and knowledgeable person.
29 maggio 2026
Risposta di names.co.uk
Thank you for your kind feedback. We're delighted to hear you received excellent customer service from a friendly and knowledgeable member of our team. We appreciate your support and look forward to assisting you again in the future.
I appreciate it when a company makes it…
I appreciate it when a company makes it as easy to cancel. Easy on easy off is the best way. Kyle at customer services was super helpful. Deserves a big raise. Cheers
9 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for sharing your feedback
Kyle was super helpful and efficient in…
Kyle was super helpful and efficient in helping me cancel my account.
8 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your review!
We're pleased to hear that Kyle was helpful and efficient in assisting with your account cancellation. We'll be sure to pass on your kind comments to him. We appreciate your feedback and wish you all the best for the future.
The helpfulness of Kyle
8 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your review!
We're delighted to hear that Kyle was helpful and provided you with a positive experience. We'll be sure to share your kind feedback with him.
Really helpful and quick to respond
8 giugno 2026
Non scritta su invito
Risposta di names.co.uk
Thank you for your feedback!
We're pleased to hear you found our team helpful and quick to respond. We appreciate your support and are always here whenever you need us.
Risposta di names.co.uk
Thank you for your kind words. We're pleased to hear you were happy with the support provided and appreciate your feedback.
Amazing customer service
Amazing customer service. So knowledgeable assistant and experienced. Soo very polite as well
3 giugno 2026
Risposta di names.co.uk
Thank you for your wonderful feedback. We're delighted to hear you found our team knowledgeable, experienced, and polite. Your kind words are greatly appreciated.
Risposta di names.co.uk
Thank you for your feedback. We're pleased to hear your query was resolved quickly and successfully. We appreciate your support.
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